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Appendix VII: Technical Support
If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them and
they should have the best idea of what hardware and software your system contains.
Hence, they should be of the most assistance for you.
Furthermore, if you
purchased your system from a dealer near you, take the system to them directly to
have it serviced instead of attempting to do so yourself (which can have expensive
consequences).
®
If these options are not available for you then TYAN
Computer Corporation can
®
help. Besides designing innovative and quality products for over a decade, TYAN
has continuously offered customers service beyond their expectations. TYAN's
website (www.tyan.com) provides easy-to-access resources such as in-depth Linux
Online Support sections with downloadable Linux drivers and comprehensive
compatibility reports for chassis, memory and much more.
With all these
convenient resources just a few keystrokes away, users can easily find the latest
software and operating system components to keep their systems running as
®
powerful and productive as possible. TYAN
also ranks high for its commitment to
fast and friendly customer support through email. By offering plenty of options for
®
users, TYAN
serves multiple market segments with the industry's most competitive
services to support them.
"TYAN's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general" - Anandtech.com
®
You can contact TYAN
Technical Support by using our Online Support System:
http://12.230.196.231/helpstar/hsPages/login.aspx?ReturnUrl=%2fhelpstar%2fhsP
ages%2fDefault.aspx
Help Resources:
1. See the beep codes section of this manual.
®
website for FAQ's, bulletins, driver updates, and other
2. See the TYAN
information: http://www.tyan.com
®
3. Contact your dealer for help BEFORE calling TYAN
.
®
®
4. Check the TYAN
user group: alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any
product problems. This warranty only covers normal customer use and does not
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http://www.tyan.com
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