Return Policy - Kucht KWO620 User Manual

RETURN POLICY

Kucht will accept return requests for purchases within the first 90 days after delivery. Shipping discrepancies or products that arrive damaged must be reported
to Kucht Customer Support within 5 business days of delivery in order to be eligible for a full refund.
Once a return request is approved, Kucht will send a Return Merchandise Authorization (RMA). From this time, the customer will have 15 calendar days to return
the item to Kucht.
All merchandise returned to Kucht must be in original packaging with all original items (e.g., manuals, remotes, cables, etc.) that came in the box. Returns with
missing or damaged items will result in a partial refund.
Products and or Part(s) must be returned in new condition, including: all components, manuals, registration cards, and original undamaged packaging.
After we receive and inspect the item(s), the refund will be processed, minus the original shipping cost.
Kucht won´t refund the original shipping cost in any case. The return shipping cost might be covered by Kucht depending on the situation, in which case, Kucht
will send a Bill Of Lading and handle the shipping arrangements. There will not be refunds or compensations related to the shipping and handling of the products
under any circumstances.
Returns without an RMA number will not be accepted and a credit will not be issued.
Additional shipping charges apply with shipments outside the 48 contiguous United States, expedited shipping and oversized items. These additional shipping
charges, such as taxes, custom duties and fees are the responsibility of the purchaser.
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