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Troubleshooting
Symptom
Display is blank
Phone displays
Obtaining IP
Address for more
than 2 minutes
No Service is
displayed
No audio during
a call
Troubleshooting
Corrective Action
Confirm the phone's power source.
1. If you are using the power adapter:
• Ensure it is plugged in. If it still doesn't work,
replace the power adapter.
2. If you are using Power over Ethernet (PoE):
• Ensure your Ethernet cable is plugged into the
INTERNET port on the back of your phone.
• Ensure the POE switch is properly configured. If
it still doesn't work, replace the Ethernet cable.
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically
your router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may
require advanced network configuration. Please
contact your administrator or refer to the
User
Guide.
Your phone is not registered.
1. On the Extension page of the FortiVoice interface,
ensure the MAC address is correctly entered and
the Phone Type is FON-370i. Save your
configuration and reboot the phone.
2. On the phone, ensure the TFTP IP address is
correct. To verify, see
extension" on page
3. If your phone is configured as an external
extension, check the network connection and
firewall settings at the phone system location.
1. Check the handset/headset connections.
2. Make sure the phone is properly registered with the
phone system.
3. If your phone is configured as an external
extension, check the network connection and
firewall settings at the phone system location.
7
"For use as an external
4.
FortiFone™ QuickStart Guide
FON-370i
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