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Troubleshooting
Action
Step 5
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Step 6
Check the copy settings.
From the Copy screen, check if the Content Type and Content
Source settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Step 7
Check for patterns on prints.
a
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > select
a lower setting
Note: Make sure no scaling is being selected.
b
Resend the copy job.
Do patterns appear on prints?
Step 8
Check for missing or faded text on prints.
a
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b
Adjust the settings:
•
Sharpness—Increase the current setting.
•
Contrast—Increase the current setting.
c
Resend the copy job.
Do prints have missing or faded text?
Step 9
Check for washed‑out or overexposed output.
a
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging
b
Adjust the settings of the following:
•
Background Removal—Reduce the current setting.
•
Shadow Detail—Reduce the current setting.
c
Resend the copy job.
Do pages show washed‑out or overexposed prints?
Yes
No
Go to step 6.
Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Go to step 7.
Change the Content
Type and Content
Source settings to
match the document
being scanned.
Go to step 8.
The problem is
solved.
Go to step 9.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
348
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