Samsung SGH-D500 User Manual page 103

reference
11 switching between Service Plans
11.1 In the event that you wish to switch from one pay
monthly service plan to another both of which include
Orange Care, or, from one pay monthly service plan
to another both of which require Orange Care to be
purchased as an optional extra then Orange Care
will continue unaffected.
11.2 In the event that you wish to switch from a pay
monthly service plan which includes Orange Care
to a pay monthly service plan which requires Orange
Care to be purchased as an optional extra the
inclusive Orange Care will automatically cease.
11.3 In the event that you wish to switch from a pay
monthly service plan which requires Orange Care
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to be purchased as an optional extra to a pay monthly
service plan which includes Orange Care then from
the date such switching takes effect you will be
covered by Orange Care for the unexpired balance
(if any) of any period under clause 8.1 calculated
from the day your phone was first registered on the
Orange network.
11.4 In the event that you wish to switch from a pay as
you go service plan for which Orange Care has been
purchased to a pay monthly service plan which
requires Orange Care to be purchased as an optional
extra Orange Care will automatically cease. Orange
will refund to you a pro rata proportion of the premium
for the balance of each complete month remaining of
that period unless you have already made a claim
on the policy in which event no refund will be due.
11.5 In the event you switch from a pay as you go service
plan to a pay monthly service plan which includes
Orange Care then from the date such switching takes
effect you will be covered by Orange Care for the
unexpired balance (if any) of any period under clause
8.1 calculated from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay monthly service
plan inclusive of Orange Care to a pay as you go
service plan Orange Care will automatically cease.
11.7 In the event that you wish to switch from a pay
monthly service plan for which Orange Care has
reference
been purchased as an optional extra Orange Care will
automatically cease but in such event you will not be
entitled to any refund of premiums paid.
12 claims
12.1 To make a claim under this Insurance you should call
150 from your Orange pay monthly phone or 07973
100 150 from any other phone if you are a pay
monthly customer. Pay as you go customers should
call 451 from their Orange phone or 07973 100 451
from any other phone. Small Business customers
should call 345 from their Orange phone or
07973 100 345 from any other phone and Business
Solutions customers should call 158 from their Orange
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