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Problem
3. Flush ball will not close
completely.
4. Flush ball will not open.
5. Water does not shut off in toilet
(toilet overflows).
6. Hand sprayer leaks.
7. Water does not enter toilet bowl
properly.
8. Water is leaking from water
valve.
9. Water is leaking from
bottom of toilet base.
10. Water is leaking from rear of
toilet.
11. Water is leaking from the
base/toilet connection.
Possible Cause
a. Too much friction between flush
ball and ball seal.
b. Water valve screws are too tight.
c. Defective spring cartridge.
a. Broken shaft.
b. Shaft not fully engaged in the
spring cartridge.
a. Worn or defective water valve.
b. Worn or defective spring car-
tridge.
a. Hand sprayer is defective.
a. Insufficient water flow rate at
toilet.
b. Water valve clogged.
c. Plugged rim wash holes in toilet.
a. Water valve body cracked due to
freeze damage.
b. Water line connection is loose or
not seated properly.
c. Defective water valve.
d. Stripped threads.
a. Toilet is not secured to floor.
b. Worn or defective toilet mount-
ing floor seal.
c. Cracked base.
d. Worn or defective floor flange.
a. Loose vacuum breaker.
b. Damaged or defective vacuum
breaker.
c. Cracked or defective toilet bowl.
a. Band clamp may be loose.
b. Ball/bowl seals may be worn or
defective.
7
Service Instruction
a. Lubricate between flush ball and
seal with lubricant (e.g. silicone
spray, furniture polish).
b. Loosen screws slightly.
c. Check spring tension by
pushing flush lever down, then
release it suddenly. If lever does
not snap back to original posi-
tion, replace spring cartridge.
a. Replace shaft.
b. Rotate flush ball slightly until
shaft lines up with square in
spring cartridge and is fully
engaged.
a. Replace water valve.
b. Replace spring cartridge.
a. Replace hand sprayer.
a. Check water flow rate at toilet.
Rate should be 2 gpm
(7.6 lpm) at toilet.
b. Remove and clean screen
located on water valve.
c. Clean holes. If still a problem,
replace toilet bowl.
a. Replace water valve.
b. Insure that threads are not
cross-threaded and tighten.
c. Replace water valve.
d. Replace water valve.
a. Tighten toilet mounting bolts.
b. Replace floor seal between floor
flange and toilet base.
c. Replace base assembly.
d. Replace floor flange.
a. Make sure vacuum breaker stem
is pushed fully into sealing
grommet in back of bowl.
b. Remove white cap from vacuum
breaker. Flush toilet. If water
leaks during flush, vacuum
breaker needs to be replaced.
c. Replace toilet.
a. Remove plastic base cover (on
applicable models) and tighten
band clamp fastener.
b. Replace ball/bowl seals.
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