Smart Diagnosis; Using Smart Diagnosis - LG GR-M24F Series Owner's Manual

SMART DIAGNOSIS

32
SMART DIAGNOSIS
Should you experience any problems with
your refrigerator, it has the capability of
transmitting data via your telephone to
the LG service center. This gives you the
capability of speaking directly to our trained
specialists. The specialist records the data
transmitted from your machine and uses
it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your
refrigerator, call to the LG service center.
Only use the Smart Diagnosis feature when
instructed to do so by the LG call center
agent. The transmission sounds that you will
hear are normal and sound similar to a fax
machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.

Using Smart Diagnosis

First, call to the LG service center. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent.
1
Lock the display. To lock the display,
press and hold the Lock button for
three seconds. (If the display has been
locked for over five minutes, you must
deactivate the lock and then reactivate
it.)
2
Open the right refrigerator door.
3
Hold the mouthpiece of your phone in
front of the speaker that is located on
the right hinge of
the refrigerator
door, when
instructed to do so
by the call center.
4
Press and hold the Freezer Temperature
button for three
seconds while
continuing to
hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer Temperature button.
6
Keep the phone in place until the tone
transmission has finished. This takes
about 3 seconds, and the display
will count down the time. Once the
countdown is over and the tones have
stopped, resume your conversation with
the specialist, who will then be able
to assist you in using the information
transmitted for analysis.
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get
y
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use the home telephone for better
y
communication performance, resulting
in better service.
Bad call quality either from a mobile or
y
home phone may result in poor data
transmission from your phone to the
diagnostics call centre, which could
cause Smart Diagnosis to not work
properly.