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Help Guide
In-Car Receiver
XAV-9000ES
SiriusXM Connect Vehicle Tuner (XAV-9000ES(UC))
Channel Locked. Please Enter the Lock Code.
The channel that you have requested is Locked by the radio Parental Control feature. See
Control" for more information on the Parental Control feature and how to access locked channels.
Channel Not Available
The channel that you have requested is not a valid SiriusXM channel or the channel that you were listening to is no
longer available.
You may also see this message briefly when first connecting a new SiriusXM Connect Vehicle Tuner.
Visit
www.siriusxm.com
Channel Not Subscribed. Call SiriusXM to Subscribe.
The channel that you have requested is not included in your SiriusXM subscription package or the channel that you
were listening to is no longer included in your SiriusXM subscription package.
If you have questions about your subscription package or would like to subscribe to this channel, please contact
SiriusXM.
In the USA, you can activate online or by calling SiriusXM Listener Care:
Visit
www.siriusxm.com/activatenow
Call SiriusXM Listener Care at 1-866-635-2349
For Canadian Subscriptions, please contact:
Visit
www.siriusxm.ca/activate
Call SiriusXM Customer Care at 1-888-539-7474
Check Antenna
The radio has detected a fault with the SiriusXM antenna (aerial).
The antenna (aerial) cable may be either disconnected or damaged.
Verify that the antenna (aerial) cable is connected to the SiriusXM Connect Vehicle Tuner.
Inspect the antenna (aerial) cable for damage and kinks.
Replace the antenna (aerial) if the cable is damaged. SiriusXM products are available at your local car audio
retailer or online at
https://shop.siriusxm.com/all-parts/
Check SXM Tuner
The radio is having difficulty communicating with the SiriusXM Connect Vehicle Tuner.
The tuner may be disconnected or damaged.
Verify that the SiriusXM Connect Vehicle Tuner cable is securely connected to the radio.
Incorrect Pass Code entered
Passcode input failed.
Check that the passcode has been entered correctly.
If you forget your passcode, perform [SXM Reset] in [Application].
Note that performing [SXM Reset] will initialize all the SiriusXM settings and stored contents in the SiriusXM
Connect Vehicle Tuner.
No signal
SiriusXM Connect Vehicle Tuner is having difficulty receiving the SiriusXM satellite signal.
in the USA or
www.siriusxm.ca
in Canada for SiriusXM channel lineup information.
121
"Setting a Parental
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