Sony XAV-9500ES Help Manual
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Sony XAV-9500ES Help Manual

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Help Guide
In-Car Receiver
XAV-9500ES
Use this manual if you encounter any problems, or have any questions.
Note: The unit sold in some countries/regions may differ from the picture above.
Getting Started
Guide to Parts and Controls
Main Unit and Remote Commander
Screen Displays
Performing Initial Settings
Using Apple CarPlay / Android Auto
Using Apple CarPlay Wirelessly
Using Android Auto™ Wirelessly
Using Android Auto with a USB Cable
Preparing a BLUETOOTH Device
Pairing and Connecting with a Bluetooth® Device
Connecting with a Paired BLUETOOTH Device
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Summary of Contents for Sony XAV-9500ES

  • Page 1 Help Guide In-Car Receiver XAV-9500ES Use this manual if you encounter any problems, or have any questions. Note: The unit sold in some countries/regions may differ from the picture above. Getting Started Guide to Parts and Controls Main Unit and Remote Commander...
  • Page 2 Listening to the Radio Listening to the Radio Tuning Using Radio Option Functions Listening to the SiriusXM Radio (XAV-9500ES(UC)) Listening to the SiriusXM Radio Tuning Channels for SiriusXM Tuning the Channel by Inputting its Channel Number Tuning the Channel from the Channel List or Category List...
  • Page 3 Maestro (XAV-9500ES(UC)) Getting iDataLink Maestro Ready Using iDataLink Maestro Settings Basic Setting Operation Device Connection Sound Customize Application System Additional Information Canceling the Demonstration Mode Sorting Apps on the Apps Area (Favorite) Updating the Software Precautions Supported Formats for USB Playback...
  • Page 4 A suffix such as “-2”, “-3”, ... appears after the name of the device on [Device Connection]. Radio The radio reception is poor. / Static noise occurs. The stations cannot be received. (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) Sound There is no sound, sound skips, or sound cracks.
  • Page 5 Cannot pair. The BLUETOOTH function cannot be operated. No sound is output from the car speakers during a handsfree call. SiriusXM Connect Vehicle Tuner (XAV-9500ES(UC)) A mature channel is not blocked although parental control setting has been made. Apple CarPlay The Apple CarPlay icon does not appear on the HOME screen.

  • Page 6: Main Unit

    XAV-9500ES Main Unit and Remote Commander Main unit The VOL (volume) +/ (next) buttons have a tactile dot. RM-X400 remote commander (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) The remote commander can be used to operate the audio controls. For menu operations, use the touch screen.
  • Page 7 (play/pause) buttons have a tactile dot. Note (up/down) buttons in the illustration above are not supported. Remove the insulation film before use. Hint For XAV-9500ES(UC), the RM-X400 remote commander is available online at https://encompass.com. HOME Displays the HOME screen. STANDBY Press and hold to turn off the unit.
  • Page 8 [Apple CarPlay]/[Android Auto]: move to the previous/next content. Press and hold to: [Radio]: tune into a station automatically (SEEK+/SEEK–). [SiriusXM]: switch the preset channel continuously. (XAV-9500ES(UC)) [USB]: fast-reverse/fast-forward. [Bluetooth Audio]: fast-reverse/fast-forward. Functions differ depending on the BLUETOOTH device. Related Topic...

  • Page 9: Screen Displays

    Help Guide In-Car Receiver XAV-9500ES Screen Displays Playback screen: HOME1 screen: HOME2 screen: 1. Status indication (left side) Icon in the display Detail Returns to the previous display. (back) Opens the list. The available lists differ depending on the source.
  • Page 10 Up to 5 Apps can be set. Apps can be changed. You can set your Favorite Apps. All Apps Opens the HOME2 screen. Close Returns to the HOME1 screen. 9. Apps area Displays all Apps except for Favorite Apps. Apps icon list XAV-9500ES(UC): Icon in the display Name Android Auto Apple CarPlay Radio SiriusXM Bluetooth...
  • Page 11 Name Android Auto* Apple CarPlay* Radio Bluetooth Phone Settings RearCam Camera 1 Camera 2 Devices It may not be available in your country or region. Related Topic System Sorting Apps on the Apps Area (Favorite) 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 13: Performing Initial Settings

    Touch [Set Date/Time], then set the date and time. To return to the previous display, touch (back). XAV-9500ES(UC): skip to step 5. Touch [Radio Tuning Steps], then set the radio frequency depending on the receiving area. (XAV- 9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) Touch [OK].
  • Page 14 Help Guide In-Car Receiver XAV-9500ES Using Apple CarPlay Wirelessly When using Apple CarPlay for the first time, device registration (called “pairing”) is required. Pairing enables this unit and your iPhone to recognize each other. Note Make sure the GPS antenna (aerial) (supplied) is connected.
  • Page 15 Related Topic Apple CarPlay 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 16 Help Guide In-Car Receiver XAV-9500ES Using Android Auto™ Wirelessly When using Android Auto for the first time, device registration (called “pairing”) is required. Pairing enables this unit and an Android Auto compatible Android phone to recognize each other. Place your Android phone within 1 m (3 ft) of this unit.
  • Page 17 Related Topic Android Auto 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 18 Connect your Android phone to the USB port. Note While using Android Auto, BLUETOOTH connection is not possible. BLUETOOTH pairing is possible. Android Auto may not be available in your country or region. Related Topic Android Auto 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 19: Pairing And Connecting With A Bluetooth® Device

    Operate the BLUETOOTH device according to its message on the [Add New Device] screen. When setting the BLUETOOTH setting of the BLUETOOTH device to [ON], select “XAV-9500ES” on the setting screen of your BLUETOOTH device and then proceed to the pairing steps.
  • Page 20 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 21: Connecting With A Paired Bluetooth Device

    Select the BLUETOOTH device. To connect from the BLUETOOTH device When setting the BLUETOOTH setting of the BLUETOOTH device to [ON], select “XAV-9500ES” on the setting screen of your BLUETOOTH device. Connection is made automatically. To connect the last-connected BLUETOOTH device from this unit When the ignition is turned to on with the BLUETOOTH signal activated, this unit searches for the last-connected BLUETOOTH device, and connection is made automatically.
  • Page 22 A. Microphone (supplied) B. Flat-mount base (supplied) C. Double-sided tape (supplied) D. Clip (not supplied) 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 23: Using Cameras

    (or the shift lever is set to the R (reverse) position). Press HOME, then touch [RearCam]. If [RearCam] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [RearCam]. 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 24: Apple Carplay

    Please note that the use of this product with iPhone may affect wireless performance. Related Topic Using Apple CarPlay Wirelessly 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 25: Android Auto

    Press HOME, then touch [Android Auto]. The Android Auto interface will be displayed full-screen on the display of the unit. Touch and control the applications. Related Topic Using Android Auto™ Wirelessly Using Android Auto with a USB Cable 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 26: Listening To The Radio

    Help Guide In-Car Receiver XAV-9500ES Listening to the Radio Press HOME, then touch [Radio]. If [Radio] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Radio]. Reception controls/indications Auto Tune: Manual Tune: A.
  • Page 27 G. –/+ Tune in manually. Touch and hold to continuously skip frequencies. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 28 To store manually While receiving the station that you want to store, touch and hold the preset area. To receive stored stations Select the band, then touch the desired preset station. Related Topic Listening to the Radio 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 29 Selects a program type from [Music] or [Talk] to search for a station broadcasting the selected program type. (Only available during FM reception.) To receive emergency announcements (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) With the Alternate Frequency function on, emergency announcements will automatically interrupt the currently selected source.

  • Page 30: Listening To The Siriusxm Radio

    Help Guide In-Car Receiver XAV-9500ES Listening to the SiriusXM Radio Press HOME, then touch [SiriusXM]. If [Settings] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Settings]. To activate your SiriusXM Subscription Only SiriusXM brings you more of what you love to listen to, all in one place.
  • Page 31 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 32 Switch the channel information in H. E. Channel number (SXM option) Open the SXM option menu. G. CH– (previous channel) /CH+ (next channel) Select a channel. H. Album art, channel name, artist name (category name), song title (content information) 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 33 In-Car Receiver XAV-9500ES Tuning the Channel by Inputting its Channel Number Touch the area with the channel number on the SiriusXM radio screen. Input the channel number, then touch [OK]. Related Topic Tuning Channels for SiriusXM 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 34 Tuning the Channel from the Channel List or Category List Touch (list) on the SiriusXM radio screen. The category list appears. Touch the desired category. To tune from the channel list, touch [All Channels]. Touch the desired channel. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 35 Enter your 4-digit passcode by touching the number keys, then touch [OK]. To change the passcode Touch (option), touch [Change Passcode], then enter your current passcode. Enter your new passcode, then touch [OK]. The passcode confirmation display appears. Enter your new passcode again, then touch [OK]. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 36 Using SXM Option Functions The following functions are available by touching (option) on the SiriusXM radio screen. [Parental Control] Sets the parental lock to on or off. [Change Passcode] Changes the passcode for the Parental Control feature. 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 37: Playing A Usb Device

    Playback starts. To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position, then remove the USB device. Related Topic Supported Formats for USB Playback Customer Support Websites 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 38: Repeat Play And Shuffle Play

    During USB playback, touch (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source and connected device. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 39 Help Guide In-Car Receiver XAV-9500ES Searching for a File from the List Screen During USB playback, touch (list). The list screen of the currently played item appears. Touch the desired item. Playback starts. 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 40: Playing A Bluetooth Device

    Depending on the BLUETOOTH device or music playback application, audio output may distort when [Bluetooth Input Level] is set between +1 and +6. In this case, lower the [Bluetooth Input Level]. BLUETOOTH connection is not possible while Apple CarPlay or Android Auto is running. Related Topic Connecting with a Paired BLUETOOTH Device 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 41 (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source, connected device, and app. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 42 The handsfree calling functions are not available when the Apple CarPlay or Android Auto function is activated. In this case, use the handsfree calling functions of the application. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 43: Receiving A Call

    The ringtone and talker’s voice are output from the front speakers. To select the speakers for handsfree calling, press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. To reject/end a call Touch (end a call). Related Topic Preparing a Mobile Phone 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 44: Making A Call

    Help Guide In-Car Receiver XAV-9500ES Making a Call Press HOME, then touch [Phone]. If [Phone] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Phone]. Touch one of the call icons on the BLUETOOTH phone display.
  • Page 45 Related Topic Preparing a Mobile Phone 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 46: Available Operations During A Call

    To answer a receiving call automatically Touch (option), then set [Auto Answer] to [On]. You cannot change the settings during a call or while making or receiving a call. It is required to be set in advance. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 47 For more information, visit the following site: https://www.idatalinkmaestro.com/ Sony does not guarantee all operations of the iDataLink Maestro functions and settings. Installing the firmware to the iDataLink Maestro module is required before using the iDataLink Maestro features. Check the serial number of the unit.
  • Page 48 Help Guide In-Car Receiver XAV-9500ES Using iDataLink Maestro After installing the iDataLink Maestro module, only available functions and settings are displayed on the HOME screen: Ex., Climate, Gauges, Vehicle Info, Park Assist Climate: You can use this screen to see the status or control the climate control in your car.
  • Page 49 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 50: Basic Setting Operation

    The items that can be set differ depending on the source and settings. Touch the item you want to set. To return to the previous display Touch (back). Related Topic Device Connection Sound Customize Application System 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 51: Device Connection

    When connecting an Android phone compatible with Android Auto, you can switch between the BLUETOOTH connection and Android Auto by touching [Switch to Bluetooth] or [Start Android Auto]. Note When pairing your BLUETOOTH device and the unit, be sure to open this setting. Related Topic Basic Setting Operation 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 52: Subwoofer Level

    Help Guide In-Car Receiver XAV-9500ES Sound Selects an equalizer curve. (Available when any source is selected.) Item Detail Selects the equalizer curve: XAV-9500ES(UC) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [EDM], [Jazz], [Soul], [Country], [Custom 1], [Custom 2] XAV-9500ES(E) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [EDM], [Jazz], [Regueton], [Salsa], [Custom 1], [Custom XAV-9500ES(E17) [Off], [EDM], [Regueton], [Country], [R&B], [Pop], [Rock], [Hip-Hop], [Jazz], [Dance], [Custom 1],...

  • Page 53: Subwoofer Output

    Selects the listening position: [Front Left], [Front Right], [Front], [All], [Off], [Custom]. You can adjust the position of the sound image by correcting the arrival time of the sound according to the sitting position of the car. When selecting [Custom], [Time Alignment] appears. You can adjust the distance from each speaker to the listening position in 0.1 inch or 1 cm increments (unit switchable) to correct the time it takes for the sound to reach the listening position.
  • Page 54 Related Topic Basic Setting Operation 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 55 (Available only when photo data are JPEG files of 6 MB or less with a pixel size of 2048 × 1080 or less.) To set a photo data When connecting the USB device to the USB port, touch [+] to display photos. Select your favorite photo, then touch [OK]. Related Topic Basic Setting Operation 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 56: Camera Input

    SXM Reset (XAV-9500ES(UC)) Initializes the SiriusXM Connect Vehicle Tuner settings (preset channels/parental lock): [Reset], [Cancel]. Maestro Input Level (XAV-9500ES(UC)) Adjusts the relative volume level to the signal input from the iDataLink Maestro module: –8 to +8. (Available only when the connection with iDataLink Maestro is established.) Maestro Settings (XAV-9500ES(UC)) Displays the menus for your original car settings and setting for the iDataLink Maestro module.

  • Page 57: Demo Mode

    Help Guide In-Car Receiver XAV-9500ES System Language Selects the display language: [Deutsch], [English], [Español], [Français], [Italiano], [Nederlands], [Português], [Русский], [简体中⽂], [繁體中⽂], [한국어]. Date/Time When receiving the GPS signal before setting [Date/Time], [Date/Time] is set automatically. Item Detail Date Sets the date: [Month], [Day], [Year].

  • Page 58: Key Illumination

    Volume Settings Adjusts the volume level of each source. Item Detail Media Adjusts the volume of media: 0 to 50. Phone Call Adjusts the volume of phone calls: 0 to 50. Ring Tone Adjusts the volume of the ring tone: 0 to 50. Voice Recognition Adjusts the volume of voice recognition: 0 to 50.
  • Page 59 [Speed Sensor Status]. Software Update Updates the software via USB flash drive or USB tethering. Factory Reset Initializes all the settings to the factory settings. Open Source Licenses Displays the software licenses. Related Topic Basic Setting Operation 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 60 If [Settings] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Settings]. Touch [System], then touch [Demo Mode] to set to [Off]. To exit the setup menu, touch (back) twice. Related Topic System 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 61 Help Guide In-Car Receiver XAV-9500ES Sorting Apps on the Apps Area (Favorite) Up to 5 Apps can be set on the Apps area (Favorite) of the HOME1 screen. Five Apps can be sorted. Touch and hold the App you want to move, then drag it to the place you want to set it to.
  • Page 62 Apps on the Apps area (Favorite) are not aligned automatically. The blank between Apps is maintained. Apps except for the Apps area (Favorite) are aligned automatically. The blank between Apps is not created. Related Topic Screen Displays 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 63: Updating The Software

    During the update with a USB connection, do not disconnect the USB cable or USB device. A network connection may be required, and high packet communication fees may be incurred. Related Topic Customer Support Websites 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 64: Notes On Safety

    Help Guide In-Car Receiver XAV-9500ES Precautions Power antenna (aerial) extends automatically. When you transfer ownership or dispose of your car with the unit installed, initialize all the settings to the factory settings by performing the factory reset. Do not splash liquid onto the unit.
  • Page 65 If you have any questions or problems concerning your unit that are not covered in this Help Guide, consult your nearest Sony dealer. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 66 Sampling frequency may not correspond to all encoders. Displaying the tag information is not supported. Converted to PCM internally (192 kHz). Note Some files may not be played back even though their file formats are supported by the unit. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 67 Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance. Check the Apple CarPlay website for supported iOS versions. Update to the latest iOS version before use. 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 68: Notice On License

    To download, please access the URL, then select the model name “XAV-9500ES”. You may obtain the source code as required by the GPLv2 on a physical medium from us for a period of three years after our last shipment of this product by applying through the form at http://www.sony.net/Products/Linux/.

  • Page 69: Maintenance

    Help Guide In-Car Receiver XAV-9500ES Maintenance Replacing the lithium battery (CR2025) of the remote commander (XAV-9500ES(E)/XAV- 9500ES(E17)/XAV-9500ES(IN)) When the battery becomes weak, the range of the remote commander becomes shorter. CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

  • Page 70: Specifications

    Help Guide In-Car Receiver XAV-9500ES Specifications FOR THE CUSTOMERS IN THE USA. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CLIENTS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. AUDIO POWER SPECIFICATIONS CTA2006 Standard Power Output: 20 Watts RMS ×...

  • Page 71: Bluetooth Section

    The actual range will vary depending on factors such as obstacles between devices, magnetic fields around a microwave oven, static electricity, reception sensitivity, antenna (aerial) performance, operating system, software application, etc. BLUETOOTH standard profiles indicate the purpose of BLUETOOTH communication between devices. Wi-Fi section XAV-9500ES(UC): Compatible standards IEEE802.11 a/n/ac...

  • Page 72: Power Amplifier Section

    Main unit (1) Parts for installation and connections (1 set) Package contents Remote commander (1): RM-X400 (XAV-9500ES(E)/XAV-9500ES(E17)/XAV- 9500ES(IN)) Remote commander: RM-X400 (XAV-9500ES(UC)) Optional SiriusXM Connect Vehicle Tuner: SXV100, SXV200, SXV300 (XAV-9500ES(UC)) accessories/equipment iDataLink Maestro RR module, iDataLink Maestro RR2 module (XAV-9500ES(UC))
  • Page 73 Ask the dealer for detailed information. Design and specifications are subject to change without notice. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 74 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license. Other trademarks and trade names are those of their respective owners.

  • Page 75: Troubleshooting

    Do the following before you request a repair service. Read the relevant instruction and troubleshooting topics in this Help Guide. Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone, you can get software update information conveniently.
  • Page 76 Help Guide In-Car Receiver XAV-9500ES There is no beep sound. System sound is off in settings. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 77 Help Guide In-Car Receiver XAV-9500ES The fuse has blown. / The unit makes noise when the position of the ignition is switched. The power supply leads are not matched correctly with the car’s accessory power connector. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 78 The display disappears from the monitor. / The display does not appear on the monitor. The monitor off function is activated. Touch anywhere on the display to turn the display back on. Press DISP OFF on the remote commander. (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) The standby function is activated. Press HOME. Related Topic...
  • Page 79 Help Guide In-Car Receiver XAV-9500ES Menu items cannot be selected. Unavailable menu items are displayed in gray. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 80 Help Guide In-Car Receiver XAV-9500ES The unit cannot be operated. Press and hold HOME for more than 10 seconds to restart the unit. 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 81: The Display Does Not Turn On

    Help Guide In-Car Receiver XAV-9500ES The display does not turn on. The display may not be mounted properly. Check that the installation and connection of the display are appropriately applied to the unit. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 82 The touch screen does not react when touching with a wet fingertip or when water droplets are on the touch screen. Dry your wet fingertips well, or fully wipe water droplets off of the touch screen. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 83 Help Guide In-Car Receiver XAV-9500ES Multi-touch is not recognized. Multi-touch operation is not supported on this unit. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 84 In-Car Receiver XAV-9500ES A suffix such as “-2”, “-3”, ... appears after the name of the device on [Device Connection]. The name of the connected device is duplicated. Change the name of the connected device. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 85 Help Guide In-Car Receiver XAV-9500ES The radio reception is poor. / Static noise occurs. Connect the antenna (aerial) firmly. Connection to REM OUT may be required. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 86 Help Guide In-Car Receiver XAV-9500ES The stations cannot be received. (XAV-9500ES(E)/XAV-9500ES(E17)/XAV-9500ES(IN)) The tuning step setting has been erased. Set the tuning step again. Related Topic Application 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 87 Check if the format is supported by this unit. There may be radio interference in the vicinity. Move to a place with a good signal environment and connect again. Related Topic Supported Formats for USB Playback 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 88 Help Guide In-Car Receiver XAV-9500ES Sound is noisy. Keep cords and cables away from each other. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 89 USB devices formatted with file systems other than FAT16, FAT32 or exFAT are unsupported.* This unit supports FAT16, FAT32 and exFAT, but some USB device may not support all of these. For details, refer to the operating instructions of each USB device or contact the manufacturer. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 90 Help Guide In-Car Receiver XAV-9500ES The USB device takes longer to play. The USB device contains large-sized files, large amount of files, or files with a complicated tree structure. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 91 The USB connection is only available for Android phones and USB devices in MSC mode. When using a smartphone other than an Android phone, make a BLUETOOTH connection. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 92 Depending on your smartphone or mobile phone, you may need to delete this unit from the history of the connected smartphone or mobile phone, then pair them again. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device Device Connection 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 93 Help Guide In-Car Receiver XAV-9500ES Connection is not possible. Check the pairing and connection procedures in the manual of the other device, etc., and perform the operation again. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 94 Help Guide In-Car Receiver XAV-9500ES The name of the detected device does not appear. Depending on the status of the other device, it may not be possible to obtain the name. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 95 To adjust the ringtone volume, press HOME, touch [Settings], and select [Ring Tone] of [Volume Settings] in [System]. The speakers are not connected to the unit. Connect the speakers to the unit. To select the speakers for ringtone, press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 96 Help Guide In-Car Receiver XAV-9500ES The talker’s voice volume is low. Raise the volume during a call. To adjust the talker's voice volume, press HOME, touch [Settings], and select [Phone Call] of [Volume Settings] in [System]. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 97 Help Guide In-Car Receiver XAV-9500ES The other party says that the volume is too low or high. Adjust the [MIC Gain] level. Related Topic Available Operations during a Call 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 98 If ambient noise other than the phone call sound is loud, try reducing this noise. Shut the window if road noise is loud. Lower the air conditioner if the air conditioner is loud. Related Topic Available Operations during a Call 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 99 The phone sound quality is poor. Phone sound quality depends on reception conditions of the mobile phone. Move your car to a place where you can enhance the mobile phone’s signal if the reception is poor. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 100 The volume of the connected BLUETOOTH device or apps is low or high. Volume level will differ depending on the BLUETOOTH device or apps. Reduce the volume level differences between this unit and the BLUETOOTH device or apps. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 101 Several BLUETOOTH devices or other devices (e.g. ham radio devices) which emit radio waves are used nearby. Turn off the other devices. Increase the distance between the unit and other devices. Playback sound stops momentarily when this unit is connecting to a mobile phone. This is not a malfunction. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 102 Help Guide In-Car Receiver XAV-9500ES The connected BLUETOOTH device cannot be controlled during audio streaming. Check that the connected BLUETOOTH device supports AVRCP. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 103 Help Guide In-Car Receiver XAV-9500ES Some functions do not work. Check that the connecting device supports the functions in question. Visit the support site, then check the compatibility list. Related Topic Customer Support Websites 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 104 Help Guide In-Car Receiver XAV-9500ES A call is answered unintentionally. The connecting phone is set to start a call automatically. [Auto Answer] of this unit is set to [On]. Related Topic Available Operations during a Call 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 105 Help Guide In-Car Receiver XAV-9500ES Pairing failed due to time out. Depending on the connecting device, the time limit for pairing may be short. Try completing the pairing within the time. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 106 The unit may not be able to pair with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device. In this case, delete the pairing information of the unit from the BLUETOOTH device, and then pair them again. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 107 Help Guide In-Car Receiver XAV-9500ES The BLUETOOTH function cannot be operated. Turn the ignition off. Wait for a while, then turn the ignition to the ACC position. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 108 No sound is output from the car speakers during a handsfree call. If the sound is output from the mobile phone, set the mobile phone to output the sound from the car speakers. Check the volume level of the car speakers. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 109 Set [Parental Control] to [Locked] in the SXM option ( ) again. Related Topic Using SXM Option Functions 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 110 Check that the GPS antenna (aerial) (supplied) is connected. Check that your iPhone is connected with [Device Connection] of [Settings]. Apple CarPlay may not be available in your country or region. Check the setting of Apple CarPlay on your iPhone. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 111 The correction status of the internal sensor may be insufficient. Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 112 Android Auto website. Disconnect your Android phone and reconnect it again. Check that your Android phone is connected with [Device Connection] of [Settings]. Android Auto may not be available in your country or region. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 113 The correction status of the internal sensor may be insufficient. Moving your car to a location where no obstacle blocks GPS satellite reception as well as turning left and right several times may improve the performance of the internal sensor. 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 114 Help Guide In-Car Receiver XAV-9500ES iDataLink Maestro If you have any inquiries about the functions, settings and connections of iDataLink Maestro, visit the website: https://www.idatalinkmaestro.com/ or contact: Automotive Data Solutions Inc. Email: maestrosupport@adsdata.ca Call: 1-866-427-2999 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 115 For details on the compatibility of your USB device, visit the support site. USB hub not supported USB hubs are not supported on this unit. Related Topic Supported Formats for USB Playback Customer Support Websites 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 116 Help Guide In-Car Receiver XAV-9500ES SiriusXM Connect Vehicle Tuner (XAV-9500ES(UC)) Channel Locked. Please Enter the Lock Code. The channel that you have requested is Locked by the radio Parental Control feature. See “Setting a Parental Control” for more information on the Parental Control feature and how to access locked channels.
  • Page 117 In the USA, you can activate online or by calling SiriusXM Listener Care: Visit www.siriusxm.com/activatenow Call SiriusXM Listener Care at 1-866-635-2349 For Canadian Subscriptions, please contact: Visit www.siriusxm.ca/activate Call SiriusXM Customer Care at 1-888-539-7474 Related Topic Setting a Parental Control Application 5-021-904-11(1) Copyright 2021 Sony Corporation...

  • Page 118: Customer Support Websites

    If you have any questions/problems regarding this product, try the following: Read Troubleshooting in this Help Guide. Please contact (U.S.A. only); Call 1-800-222-7669 https://www.SONY.com For customers in European countries Register your product online now at: https://www.sony.eu/mysony 5-021-904-11(1) Copyright 2021 Sony Corporation...
  • Page 119 “Support by Sony” app - Find information and get notifications about your product: News & Alerts Software updates Tutorials Tips & Tricks https://sony.net/SBS Visit the “Support by Sony” website at sony.net/SBS, and bookmark the model name of the unit, “XAV-9500ES”, when you visit the website. 5-021-904-11(1) Copyright 2021 Sony Corporation...

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