Troubleshooting
Other Printing Problems
Toner smears appear on the
print side of the page.
Paper jams occur frequently.
8
Multiple pages are fed at once.
104
Status
The paper setting may not be correct. For example, although
you are using thick paper, the setting for thick paper may not
be set.
• Check the paper settings.
• Check the printer driver's paper settings.
Confirm that the paper is not curled or bent. Envelopes can
be curled easily. Flatten paper before loading.
See p.63 "Paper and Other Media".
• Number of paper set in the tray exceeds the limit. Con-
• There may be a gap between the guides and the paper in
• Paper is either too thick or too thin.
• Paper is bent or wrinkled. Use paper that have no bents
• Paper has already been printed on.
• Paper is damp. Use paper that has been stored properly.
• When loading paper, separate paper from each other.
• There may be a gap between the guides and the paper in
• Paper is either too thick or too thin.
• Paper has already been printed on.
• Number of paper set in the tray exceeds the limit. Con-
• Paper is static. Use paper that has been stored properly.
• When loading paper, separate paper from each other.
Possible Causes, Descriptions, and Solutions
See p.68 "Types of Paper and Other Media".
See the printer driver Help.
firm that the top of the stack is not higher than the limit
mark inside the tray.
See p.71 "Loading Paper".
the paper tray. Make sure there are no gaps.
See p.71 "Loading Paper".
See p.63 "Paper and Other Media".
or wrinkles.
See p.63 "Paper and Other Media".
See p.63 "Paper and Other Media".
See p.63 "Paper and Other Media".
the paper tray. Make sure there are no gaps.
See p.71 "Loading Paper".
See p.63 "Paper and Other Media".
See p.63 "Paper and Other Media".
firm that the top of the stack is not higher than the limit
mark inside the tray.
See p.63 "Paper and Other Media".
See p.63 "Paper and Other Media".