RCA CA1000 User Manual page 31

Option II
1. We will send a replacement unit to our exchange
point.
2. The Exchange location will notify you of its arrival.
3. Take your unit to the exchange location and you
will be provided the new of refurbished unit.
Please keep all accessories such as the holding case.
4. If the repairs are covered by your warranty, you will
not be billed.
Thomson assumes no responsibility for warranty
shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.
To receive a replacement receiver after we have
received your unit:
Write the RA number on the outside of the carton
used to return the unit. Make sure you insure your
shipment in case of damage or loss.
Carefully pack the unit using the original box and
packing material if possible. Please retain all
accessories that were included with your unit.
Include with the shipment:
1. A brief note describing your receiver problem.
2. Your name, address and phone number.
The representative will advise the address to mail a
cashier's check or money order for payment if there
are any out of warranty labor or parts charges, and
you elect not to use your credit card.
After we receive your product, a new or refurbished
unit will be shipped to you.
What your warranty does not cover:
• Acts of God.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated
into other products or is used for institutional or
other commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside
the USA.
• Loss of programming.
• Shipping damage if the unit was not packed and
shipped in the manner prescribed by Thomson.
Note: Storage fees may be charged by the exchange
point if you fail to pick up the replacement unit in a
timely manner.
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