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Getting Assistance
Your New Access Card
Periodically, your program provider may issue you a replacement access card if you
subscribe to DIRECTV
®
transfer the information from the old card onto the new one. The access card fits into
the TV through the back panel.
To replace the card:
1.
Select Assistance from the main menu.
2.
Select New Access Card.
3.
Follow the on-screen directions to validate the new card.
Running the System Test
The System Test display screen is accessed through the Assistance menu and allows you
to initiate diagnostic procedures on the DIRECTV System, if you subscribe to DIRECTV
programming. You should use this feature to get your access card number or when
your television doesn't seem to be receiving satellite signals correctly.
Off-Air Guides
If you are certain your antenna is properly set up and receiving a strong signal, but you
are receiving invalid program guide information or are having trouble tuning to a
channel, you can disable your system's ability to acquire off-air TV program guides. If
you subscribe to DIRECTV
guides if you do not receive TV program guides.
To disable the TV program guide:
1.
Select Assistance from the main menu.
2.
Select Off-Air Guides from the Assistance menu.
Select Off-Air Guides from the Assistance menu.
3.
Use the arrows on the remote to highlight Do Not Acquire Off-Air Guides and
press OK to select it. Then exit from the menu.
4.
You should now rebuild the channel list by selecting System Options from the main
menu and selecting Channel Search.
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programming. The New Access Card Setup screen allows you to
®
programming, you will still receive DIRECTV programming
See the section "Setup
and Connections" for
details about where to
insert your access card.
A message screen appears
when you select System
Test from the Assistance
menu. This screen tells you
whether the system passed
®
each test. If your system
fails the test, run the
system test several times
before concluding that
there is a problem.
Occasional fluctuations in
the phone line or satellite
signal can give temporary
false readings. Note that if
you do not subscribe to
DIRECTV
®
programming or
do not have your satellite
dish antenna installed, the
test will fail.
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