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Troubleshooting
Headset
I cannot hear caller.
Callers cannot hear me.
The sound in the headset is
distorted.
I can hear an echo in the headset.
The other headset I was using to
listen to music does not work any
more.
My phone is not finding my headset
during a call or while listening to
music.
• Listening volume is too low. Press the volume up button on the
headset. and/or ensure that the volume setting on your computer
is set accurately.
• The analog headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to select
your headset as the default audio device.
• Headset is muted. Slide the mute button up to unmute the
microphone.
• Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.
• The analog headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to change
the input device.
• Lower the listen volume on your softphone until the distortion
disappears.
• Adjust volume on headset.
• The analog headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.
• When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
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