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Troubleshooting
Problem
No power
No image appears
on the screen
The image does
not fill the entire
screen
The colors are
distorted
No sound or
volume is low
Note: If the problem persists, please contact our customer service for further assistance.
Basic Care
•
Wipe the screen with a soft, lint-free cloth to remove any residual dust.
•
Spray or apply the cleaning fluid onto a soft cloth. Then wipe the screen
gently with the damp cloth.
Note:
• Make sure that the cloth is damp, but not wet.
• When wiping, avoid applying excessive pressure on the screen.
• Acidic or abrasive cleaners can damage the screen.
GIGABYTE Service Information
More service information, please visit GIGABYTE offical website.
https://www.gigabyte.com/
Possible Solution(s)
• Make sure the power cable is properly connected to the
power source and the monitor.
• Check the cable and plug to make sure they are not broken.
• Make sure the monitor is turned on.
• Make sure the monitor and the computer are properly
connected and both devices are turned on.
• Make sure you have selected the correct input source. Refer to
page 11 or 17.
• Try different Display Mode (aspect ratio) setting. Refer to
page 15.
• Make sure the input signal cable is properly connected.
• Configure the image related settings. Refer to the "Picture"
section.
• Make sure the headphone cable is properly connected.
• Adjust the volume level. Refer to page 19.
• Check the Audio Source setting.
• Adjust your computer sound related settings.
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