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This section contains useful general troubleshooting information if a customer encounters problems during
installation or normal usage.
See
Troubleshooting Applications
See
Force Restart
on page 130 for the instructions on force restart the Scalar DLC PC after the installation.
See
Scalar DLC Force Removing
software.
Troubleshooting Applications
The following topic describes some general troubleshooting notes.
•
Scalar DLC Installation
•
Scalar DLC Database Utility
•
Scalar DLC Online Help
•
SCSI and Fibre Channel Target Mode Driver
•
SQL Server
on page 127.
•
Client Applications
Scalar DLC Installation
Issue: Blue screen after installing drivers for RAID or network adapter.
Solution: Drivers are installed wrong and conflict with the Windows hardware scan engine. Unplug RAID
or network adapter, reboot, reinstall the driver, and then plug RAID/network on again.
Issue: Scalar DLC installation is launched but either not starts or shows Finish window without installing
anything.
Solution: The registration of Install components may be broken. Launch the install fix script (<Scalar DLC
CD:>\Scalar_DLC\Tools\installfix.cmd) and then start the Scalar DLC installation again.
Issue: Scalar DLC installation has been failed partially installing some components.
Solution: Remove all currently installed Scalar DLC components (see
restart the PC (restart both nodes for the failover solution), and start the installation again. On failover and
self-domain solution ensure that the active node is used.
Installation Guide
on page 125 for information about third party applications.
on page 130 for the instructions on force remove of the Scalar DLC
on page 125.
on page 126
on page 127.
on page 128.
Troubleshooting
on page 127.
Software Components
on page 52),
125
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