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TROUBLESHOOTING
Problem
Unable to reassemble
the food hooper
Product is operating
abnormally
Food jam
Feeder did not dispense
the correct amount of
food.
Device is offline
Cause
Impellers not aligned
properly
Obstructions inside food
hopper
Food size is unsuitable
Motor faulty
Excess food inside in food
tray
Food outlet blocked
Food outlet is not clean
Infrared sensor defective
Food hopper is not installed
correctly.
Device is in battery mode
Network or router fault
Product is faulty
Solution
Check and realign the
impeller.
Clean the obstructions
inside of the food hopper.
Ensure to use 5-15mm
food.
Contact help.Kogan.com
for support.
Empty the food tray.
Remove and clean the food
outlet. Ensure to use 5-
2
15mm
dry food.
Use a soft cloth to clean the
food outlet.
Contact help.Kogan.com
for support.
Remove the food hooper
and ensure all the
components are assembled
properly.
Ensure the power adapter is
properly connected.
Check your router and reset
if necessary.
Contact help.Kogan.com
for support.
2
dry
27
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