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TROUBLESHOOTING
Error Description
LED indicator is off
No water flow, red LED indicator
flashing
No water flow, red LED indicator
off
Low water flow
Excessive noise from pump
Inconsistent water flow
Sound of the overflow occurs
If the above steps do not resolve an issue you are facing, contact Kogan.com.
•
Ensure pump is installed correctly and fountain
has been turned on.
•
Ensure cable is undamaged and adapter is
securely connected.
•
Ensure water level is sufficient: add water
accordingly.
•
Ensure pump is installed correctly and fountain
has been turned on.
•
Ensure contacts of inner and outer barrels are
clean and undamaged.
•
Ensure the pump and outlet fountain cover are
correctly installed.
•
Check if pump filter is blocked: if so, clean and
replace filter pump. (Refer to Cleaning & Care)
•
Ensure pump is clear: if not, clean the pump rotor.
(Refer to Cleaning & Care)
•
Ensure the pump and outlet fountain cover are
correctly installed.
•
Check if pump filter is blocked: if so, clean and
replace filter pump. (Refer to Cleaning & Care)
•
Ensure pump is clear: if not, clean the pump rotor.
(Refer to Cleaning & Care)
•
Ensure water level is sufficient: add water
accordingly.
•
Short press the button to switch to normal mode.
•
Remove protection bag of the filter unit and install
the filter unit.
•
Check if the filter unit is blocked and then clean or
replace the filter unit.
Solution
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