Table of Contents
Advertisement
Fix a problem : Call and SIM issues
Problems making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
has disappeared from your home screen, you just need to
app.
SIM card not recognised
If you see
or
1.
Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new
connection with the network.
2.
Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
SIM.
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
> Network & internet > SIM cards. Turn the SIM off
3.
If your phone has dual SIMs, turn your phone off, then
recognised and try it in the other SIM slot.
4.
Contact your carrier to make sure your account is set up properly.
5.
Ask your carrier to replace the SIM card.
6.
Perform an external phone reset.
No signal
1.
If you usually have a signal
to another area where you can receive a signal, such as outside. If you're uncertain
whether your carrier provides service in that location, check the coverage map on your
carrier's website.
2.
If
aeroplane mode
3.
Turn your phone off and then on again.
4.
Check for
app
5.
Check if a
software update
in the
status bar
or a message that the SIM is not recognised:
but the
is on, turn it off.
updates.
is available for your phone.
remove
status bar
shows
add a shortcut
for the Phone
remove
and reinsert the
. Then turn it on
the SIM that is not
in your current location, move
187
Settings
.
Advertisement
Table of Contents
