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Dell P82G Service Manual

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XPS 13 7390
Service Manual
Regulatory Model: P82G
Regulatory Type: P82G003
October 2022
Rev. A01

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Summary of Contents for Dell P82G

  • Page 1 XPS 13 7390 Service Manual Regulatory Model: P82G Regulatory Type: P82G003 October 2022 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Chapter 2: After working inside your computer................8 Chapter 3: Safety instructions...................... 9 Electrostatic discharge—ESD protection........................9 ESD field service kit ................................. 10 Transporting sensitive components..........................11 Chapter 4: Recommended tools....................12 Chapter 5: Screw list........................
  • Page 4 Prerequisites..................................27 Procedure.................................... 27 Chapter 13: Replacing the speakers..................... 28 Procedure....................................28 Post-requisites................................... 28 Chapter 14: Removing the coin-cell battery................. 29 Prerequisites..................................29 Procedure....................................29 Chapter 15: Replacing the coin-cell battery................. 30 Procedure....................................30 Post-requisites...................................30 Chapter 16: Removing the heat sink..................... 31 Prerequisites..................................31 Procedure.....................................31 Chapter 17: Replacing the heat sink.....................32 Procedure....................................32 Post-requisites...................................
  • Page 5 Prerequisites..................................46 Procedure....................................46 Chapter 25: Replacing the fans....................48 Procedure....................................48 Post-requisites...................................49 Chapter 26: Removing the system board..................50 Prerequisites..................................50 Procedure....................................50 Chapter 27: Replacing the system board..................52 Procedure....................................52 Post-requisites...................................53 Entering the Service Tag in the BIOS setup program....................53 Chapter 28: Removing the power button with optional fingerprint reader........54 Prerequisites..................................54 Procedure....................................54 Chapter 29: Replacing the power button with optional fingerprint reader........
  • Page 6 System-diagnostic lights..............................68 Recovering the operating system..........................69 Updating the BIOS using the USB drive in Windows....................69 Updating the BIOS in Windows............................70 Flea power release................................70 WiFi power cycle................................70 Chapter 37: Getting help and contacting Dell................71 Contents...

  • Page 7: Chapter 1: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power >...

  • Page 8: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 9: Chapter 3: Safety Instructions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 10: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Safety instructions...

  • Page 11: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 12: Chapter 4: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Torx #5 (T5) screwdriver ● Plastic scribe Recommended tools...

  • Page 13: Chapter 5: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 14 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Battery Palm-rest assembly M1.6x4 Base cover Palm-rest assembly M2x3, Torx Screw list...

  • Page 15: Chapter 6: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid causing damage to the computer, do not pry the base cover from the rear near the hinges.
  • Page 16 4. Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly. 5. Lift the base cover from the palm-rest assembly. Removing the base cover...

  • Page 17: Chapter 7: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and slide in the base cover into place.
  • Page 18 Replacing the base cover...

  • Page 19: Chapter 8: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 20 2. Remove the four screws (M2x2) that secure the battery to the palm-rest assembly. 3. Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4. Lift the battery off the palm-rest assembly. 5. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. Removing the battery...

  • Page 21: Chapter 9: Replacing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 22: Post-Requisites

    Post-requisites Replace the base cover. Replacing the battery...

  • Page 23: Chapter 10: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 24: Procedure To Remove M.2 2230 Solid-State Drive

    Procedure to remove M.2 2230 solid-state drive 1. Remove the screw (M2x3) that secures the solid-state drive shield and the solid-state drive to the system board. 2. Slide and remove the solid-state drive shield from the solid state drive slot. 3.

  • Page 25: Chapter 11: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 26: Post-Requisites

    2. Slide the solid-state drive shield into the solid-state drive shield slot. Then align the screw hole on the solid-state drive shield and solid-state drive to the screw hold on the system board. NOTE: The 2230 solid-state drive has a unique thermal plate and cannot be interchanged with the 2280 solid-state drive thermal plate.

  • Page 27: Chapter 12: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 28: Chapter 13: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts on the palm-rest assembly, place the left speaker on the palm-rest assembly.

  • Page 29: Chapter 14: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 30: Chapter 15: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the system board. 2. Connect the coin-cell battery cable to the system board.

  • Page 31: Chapter 16: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 32: Chapter 17: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 33: Chapter 18: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 34 7. Remove the two screws (M1.6x3) that secure the heat-sink assembly to the system board. 8. Lift the heat-sink assembly along with the left-fan and the right-fan cable off the system board. Removing the heat-sink assembly...

  • Page 35: Chapter 19: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 36: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the heat-sink assembly...

  • Page 37: Chapter 20: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 38 9. Manually open the hinges to a 90-degree angle. 10. Gently slide and lift the display assembly from the palm-rest assembly. Removing the display assembly...
  • Page 39 Removing the display assembly...

  • Page 40: Chapter 21: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Ensure that the hinges are open to a 90-degree angle. Slide the palm-rest assembly under the hinges of the display assembly.

  • Page 41: Post-Requisites

    4. Replace the four screws (M2.5x4) securing the display hinges to the palm-rest assembly and connect the camera cable to the system board, adhering the tape securing the camera cable to the fans. 5. Align the screw hole on the wireless antenna and camera cable bracket to screw hole on the system board. 6.

  • Page 42: Chapter 22: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 43 3. Disconnect the headset-port cable from the system board. 4. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly. 5. Lift the headset port from the system board. Removing the headset port...

  • Page 44: Chapter 23: Replacing The Headset Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the headset port in its slot on the palm-rest assembly.

  • Page 45: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the headset port...

  • Page 46: Chapter 24: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 47 Removing the fans...

  • Page 48: Chapter 25: Replacing The Fans

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers shipped with Intel Core i3 processor.

  • Page 49: Post-Requisites

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the fans...

  • Page 50: Chapter 26: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 51 10. Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly. 11. Lift the system board from the palm-rest assembly. Removing the system board...

  • Page 52: Chapter 27: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 53: Post-Requisites

    Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 54: Chapter 28: Removing The Power Button With Optional Fingerprint Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 55: Chapter 29: Replacing The Power Button With Optional Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If the power button does not include the fingerprint reader, perform only steps 2 and 3. Complete all steps if the power button includes the fingerprint reader.

  • Page 56: Chapter 30: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 57: Chapter 31: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the thermal pad and foil sticker that is shipped with the keyboard onto the replacement keyboard.

  • Page 58: Chapter 32: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 59: Chapter 33: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface.

  • Page 60: Chapter 34: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 61: Chapter 35: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 62: System Setup Options

    ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 63 Table 4. System setup options—System information menu (continued) General-System Information 64-Bit Technology Displays whether 64-bit technology is used. Device Information M.2 SATA Displays the M.2 SATA SSD device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer. Video Controller Displays the video controller type of the computer.
  • Page 64 Table 6. System setup options—Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power. Table 7. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password. Strong Password Enable or disable strong passwords.
  • Page 65 Table 9. System setup options—Intel Software Guard Extensions menu (continued) Intel Software Guard Extensions C-States Control Enable or disable additional processor sleep states. Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor.

  • Page 66: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 67: Chapter 36: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 68: Running The Supportassist Pre-Boot System Performance Check

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 15. Diagnostic-light LED codes...

  • Page 69: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 70: Updating The Bios In Windows

    8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS in Windows 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 71: Chapter 37: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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