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Summary of Contents for Dell XPS 13 9305
- Page 1 XPS 13 9305 Service Manual Regulatory Model: P82G Regulatory Type: P82G004 January 2021 Rev. A00...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of XPS 13 9305..........................11 Chapter 3: Replacing the base cover.................... 13 Procedure.....................................13 Chapter 4: Removing the base cover.................... 15 Procedure.................................... 15 Chapter 5: Removing the battery.................... - Page 4 Chapter 10: Replacing the speakers.....................26 Procedure....................................26 Post-requisites...................................26 Chapter 11: Removing the coin-cell battery..................27 Prerequisites..................................27 Procedure.................................... 27 Chapter 12: Replacing the coin-cell battery................. 28 Procedure....................................28 Post-requisites................................... 28 Chapter 13: Removing the heat sink.................... 29 Prerequisites..................................29 Procedure....................................29 Chapter 14: Replacing the heat sink.....................30 Procedure....................................30 Post-requisites...................................30 Chapter 15: Removing the fans....................
- Page 5 Chapter 22: Replacing the headset port..................45 Procedure....................................45 Post-requisites...................................46 Chapter 23: Removing the fans....................47 Prerequisites..................................47 Procedure.................................... 47 Chapter 24: Replacing the fans....................49 Procedure....................................49 Post-requisites...................................50 Chapter 25: Removing the system board..................51 Prerequisites..................................51 Procedure.................................... 51 Chapter 26: Replacing the system board..................53 Procedure....................................53 Post-requisites...................................54 Entering the Service Tag in the BIOS setup program....................54...
- Page 6 System-diagnostic lights..............................75 Recovering the operating system..........................76 Flashing the BIOS................................76 Flashing BIOS (USB key)..............................77 Backup media and recovery options..........................77 Drain residual flea power (perform hard reset)......................77 WiFi power cycle................................77 Chapter 36: Getting help and contacting Dell................79 Contents...
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Page 7: Chapter 1: Before Working Inside Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. -
Page 8: Electrostatic Discharge-Esd Protection
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 9: After Working Inside Your Computer
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 10: Chapter 2: Removing And Installing Components
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Torx #5 (T5) screwdriver ●... -
Page 11: Major Components Of Xps 13 9305
System board M2x3L and solid-state drive Battery Palm-rest assembly M2x2 Battery Palm-rest assembly M1.6x4 Base cover Palm-rest assembly M2x3, Torx Major components of XPS 13 9305 The following image shows the major components of XPS 13 9305. Removing and installing components... - Page 12 15. Heat-sink assembly NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
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Page 13: Chapter 3: Replacing The Base Cover
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and slide in the base cover into place. - Page 14 Replacing the base cover...
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Page 15: Chapter 4: Removing The Base Cover
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid causing damage to the computer, do not pry the base cover from the rear near the hinges. - Page 16 4. Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly. 5. Lift the base cover from the palm-rest assembly. Removing the base cover...
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Page 17: Chapter 5: Removing The Battery
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. - Page 18 2. Remove the four screws (M2x2) that secure the battery to the palm-rest assembly. 3. Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4. Lift the battery off the palm-rest assembly. 5. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. Removing the battery...
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Page 19: Chapter 6: Replacing The Battery
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. -
Page 20: Post-Requisites
Post-requisites Replace the base cover. Replacing the battery... -
Page 21: Chapter 7: Removing The Solid-State Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. -
Page 22: Procedure To Remove M.2 2230 Solid-State Drive
Procedure to remove M.2 2230 solid-state drive 1. Remove the screw (M2x3) that secures the solid-state drive shield and the solid-state drive to the system board. 2. Slide and remove the solid-state drive shield from the solid state drive slot. 3. -
Page 23: Chapter 8: Replacing The Solid-State Drive
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. -
Page 24: Post-Requisites
2. Slide the solid-state drive shield into the solid-state drive shield slot. Then align the screw hole on the solid-state drive shield and solid-state drive to the screw hold on the system board. NOTE: The 2230 solid-state drive has a unique thermal plate and cannot be interchanged with the 2280 solid-state drive thermal plate. -
Page 25: Chapter 9: Removing The Speakers
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. -
Page 26: Chapter 10: Replacing The Speakers
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the alignment posts on the palm-rest assembly, place the left speaker on the palm-rest assembly. -
Page 27: Chapter 11: Removing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery. -
Page 28: Chapter 12: Replacing The Coin-Cell Battery
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the system board. 2. Connect the coin-cell battery cable to the system board. -
Page 29: Chapter 13: Removing The Heat Sink
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. -
Page 30: Chapter 14: Replacing The Heat Sink
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. -
Page 31: Chapter 15: Removing The Fans
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 32 Removing the fans...
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Page 33: Chapter 16: Replacing The Fans
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers shipped with Intel Core i3 processor. -
Page 34: Post-Requisites
Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the fans... -
Page 35: Chapter 17: Removing The Heat-Sink Assembly
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. - Page 36 7. Remove the two screws (M1.6x3) that secure the heat-sink assembly to the system board. 8. Lift the heat-sink assembly along with the left-fan and the right-fan cable off the system board. Removing the heat-sink assembly...
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Page 37: Chapter 18: Replacing The Heat-Sink Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. -
Page 38: Post-Requisites
Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the heat-sink assembly... -
Page 39: Chapter 19: Removing The Display Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 40 9. Place the top surface of the computer on a flat and clean surface, then open the computer at a 90 degree angle. 10. Gently slide and lift the display assembly from the palm-rest assembly. Removing the display assembly...
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Page 41: Chapter 20: Replacing The Display Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the palm-rest assembly under the hinges of the display assembly. -
Page 42: Post-Requisites
4. Replace the four screws (M2.5x4) securing the display hinges to the palm-rest assembly and connect the camera cable to the system board, adhering the tape securing the camera cable to the fans. 5. Align the screw hole on the wireless antenna and camera cable bracket to screw hole on the system board. 6. -
Page 43: Chapter 21: Removing The Headset Port
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 44 3. Disconnect the headset-port cable from the system board. 4. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly. 5. Lift the headset port from the system board. Removing the headset port...
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Page 45: Chapter 22: Replacing The Headset Port
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the headset port in its slot on the palm-rest assembly. -
Page 46: Post-Requisites
Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the headset port... -
Page 47: Chapter 23: Removing The Fans
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. - Page 48 Removing the fans...
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Page 49: Chapter 24: Replacing The Fans
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers shipped with Intel Core i3 processor. -
Page 50: Post-Requisites
Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the fans... -
Page 51: Chapter 25: Removing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. - Page 52 10. Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly. 11. Lift the system board from the palm-rest assembly. Removing the system board...
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Page 53: Chapter 26: Replacing The System Board
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. -
Page 54: Post-Requisites
Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. -
Page 55: Chapter 27: Removing The Power Button With Fingerprint Reader
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. -
Page 56: Chapter 28: Replacing The Power Button With Fingerprint Reader
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the fingerprint-reader board into its slot on the palm-rest assembly. -
Page 57: Chapter 29: Removing The Keyboard
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. -
Page 58: Chapter 30: Replacing The Keyboard
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the thermal pad and foil sticker that is shipped with the keyboard onto the replacement keyboard. -
Page 59: Chapter 31: Removing The Palm-Rest Assembly
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. -
Page 60: Chapter 32: Replacing The Palm-Rest Assembly
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface. -
Page 61: Chapter 33: Drivers And Downloads
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads... -
Page 62: Chapter 34: System Setup
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●... -
Page 63: One Time Boot Menu
Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 5. System setup options—Overview menu Overview XPS 13 9305 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. - Page 64 Table 5. System setup options—Overview menu (continued) Overview Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed.
- Page 65 Table 6. System setup options—Boot Configuration menu (continued) Boot Configuration Enable Secure Boot Enables or disables the computer to boot using only validated boot software. Default: OFF NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
- Page 66 Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Internal Speaker Enables or disables internal speaker. By default, Enable Internal Speaker is selected. USB configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive.
- Page 67 Default: Optimized. Standard setting for balance of performance, noise, and temperature. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
- Page 68 Table 11. System setup options—Power menu (continued) Power Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 12. System setup options—Security menu Security TPM 2.0 Security On PPI Bypass for Enable Commands...
- Page 69 Table 12. System setup options—Security menu (continued) Security Start Data Wipe CAUTION: This Secure Wipe Operation deletes information in a way that it cannot be reconstructed. If enabled, the BIOS will queue up a data wipe cycle for storage devices that are connected to the motherboard on the next reboot.
- Page 70 Default: ON Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2 Table 15. System setup options—System Management menu System Management...
- Page 71 Table 15. System setup options—System Management menu (continued) System Management Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. AC Behavior Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the...
- Page 72 Table 17. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input when warnings or errors are detected. NOTE: Errors deemed critical to the operation of the computer hardware will always halt the computer.
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Page 73: Clearing Cmos Settings
Table 19. System setup options—Performance menu (continued) Performance Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Default: ON Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states. Default: ON Intel Turbo Boost Technology Enable Intel Turbo Boost Technology... -
Page 74: Clearing Bios (System Setup) And System Passwords
Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. -
Page 75: Chapter 35: Troubleshooting
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 21. Diagnostic-light LED codes... -
Page 76: Recovering The Operating System
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 77: Flashing Bios (Usb Key)
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see... - Page 78 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...
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Page 79: Chapter 36: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...