Napoleon PRO500RSIBNSS-3 Manual page 20

20
EN
Problem
Infrared burner (if equipped)
flashes back (during operation
the burner abruptly makes a
loud "whoosh" sound, followed
by a continuous blow-torch type
sound and grows dim.)
Illumination and Side/Rear
burner ignition do not work
Ignitor, oven and cabinet lights
work but the knob lights don't
illuminate when turning the
power switch ON
Illumination of the knob and
switch lights work fine, but the
side/rear burner ignition does
not work
Illumination and Side/Rear
burner ignition work fine but
I can't ignite the side or rear
burner, even when sparking
noise occurs
The knob and switch lights blink
eight times with 0.5 seconds
intervals and then turn off.
www.napoleon.com
Possible Causes
Ceramic tiles overloaded with grease drippings and
build-up. Ports are clogged.
Burner overheated due to inadequate ventilation (too
much grill surface covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Electric Power is out
The grill is nor receiving electric power
The motion sensor detector does not work properly
The wire harness does not work properly
The ignitor switch does not work properly
The ignitor block does not work properly
The gap between electrodes is too big or too small
The batteries are low
Solution
Turn burner off and allow to cool for at least two minutes.
Relight burner and burn on high for at least five minutes
or until the ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner off and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer to order a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions
on ordering a replacement burner assembly.
Check the power outage in your area
Ensure the grill is connected between the wall and the
power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is broken or
not
Ensure the blue indicator is ON
Turn the sensor ON by clicking the motion detector
button
If blue indicator is ON, replace the motion sensor
Replace the wire harness of the control panel
Replace the ignitor switch if the switch light illuminates
when you turn the light switch on
Check the switch connection inside the control panel If
there's no light on the switch when you turn it on.
Replace the ignitor block if the switch illuminates and
sparking noise can be heard.
Adjust the gap between two prongs of the side burner
electrode when the side burner does not ignite.
Adjust the gap between the electrode and the rear
burner when the rear burner when the rear burner foes
not ignite
Replace the batteries
N415-0539 SEP 25.20