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MDS86960KDMB Troubleshooting Guide – Optum
2804
Note: This is to be used as a guide. Please defer to Product Instructions for Use of full instructions, warning,
and contraindications.
Product Description
Product Name: Knockdown Transfer Bench with Microban
Product SKUs: MDS86960KDMB and MDS86960KDMBH
Product Description: A transfer bench is ideal for those
with limited mobility and at risk for falls. The user can sit
down on the outside of the bathtub, swing their legs over
the tub wall and enter the tub by grasping the armrest
and sliding across the bench—then safely sit on the
bench while bathing. Weight capacity is 350 Ibs.
Troubleshooting Topics
Top Issue # 1 – Missing Parts
Note: the color and style of some components might
Differ from the advertised packaging and this is because
we are continuously making product improvements.
Reference Figure 2 and the picture in the appendix on
page 3 for futher reference of the parts that should be
included with this product (Note: there are only two
suction cup legs). Please also reference the manual
during trouble shooting to eliminate any assembly
issues.
Top Issue # 2 – Disengaging the Suction Cup Tips
To disengage suction cup tip DO NOT pull leg up
with force – this will cause the tip to tear. Instead
grab ahold of two of the three small release tabs on the top
of the suction cup. Rotate clockwise until the suction cup
loses the grip of the tub. Repeat for the other suction cup.
Figure 1 – Product Photo
Figure 2 - Top Issue #1 Visual Aid
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Summary of Contents for Medline MDS86960KDMB
- Page 1 Product Description Product Name: Knockdown Transfer Bench with Microban Product SKUs: MDS86960KDMB and MDS86960KDMBH Product Description: A transfer bench is ideal for those with limited mobility and at risk for falls. The user can sit...
- Page 2 Complaint Form ☐ Troubleshooting was attempted and could not resolve the issue Document the following information below. Do not leave blank fields Convey Representative Name Customer Name Customer Phone Number Customer Address Customer Email Address Item Number MDS86960KDMBH Optum Item Number 2804 Age of Product (estimated) Product Serial or Lot Number...
- Page 3 Appendix: Item Photo This item will come with a detachable backrest. Make sure the backrest is attached facing the seat and right side up. This part of the product is two thirds of the seat. The right side of the backrest will attached where the black arrow is indicating.
- Page 4 This picture shows the four attachable and adjustable legs that come with the product. Two of these legs are have suction feet. Each leg has a clip that will attach it to the seat that it attaches to (this part is circled in the picture).
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