Table of Contents
Advertisement
56
General information
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 52 or contact the
BT Freelance Helpline on 0800 218 2182*.
Additional answers to Frequently Asked Questions
are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you contact BT's
approved repair agent Discount Communications Ltd
on 0800 980 8999.
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units and
the original batteries.
Additional/Replacement Items
For a full range of replacement items for the
BT Freelance XD7500 range please call 0800
218 2182*.
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required,
so please keep your receipt.
Enter your system PIN here:
[ / / / ]
Enter your security PIN code here:
[ / / / ]
* Calls made from within the UK mainland network
are free. Mobile and International call costs may vary.
Advertisement
Table of Contents
