After-Sales Service And Warranty; Warranty Period; Recommended Maintenance And Inspection; 15 Troubleshooting - Daikin VRV IV RXMLQ8T7Y1B Series Installation And Operation Manual

15 Troubleshooting

14.2

After-sales service and warranty

14.2.1

Warranty period

▪ This product includes a warranty card that was filled in by the
dealer at the time of installation. The completed card has to be
checked by the customer and stored carefully.
▪ If repairs to the product are necessary within the warranty period,
contact your dealer and keep the warranty card at hand.
14.2.2 Recommended maintenance and
inspection
Since dust collects when using the unit for several years,
performance of the unit will deteriorate to some extent. As taking
apart and cleaning interiors of units requires technical expertise and
in order to ensure the best possible maintenance of your units, we
recommend to enter into a maintenance and inspection contract on
top of normal maintenance activities. Our network of dealers has
access to a permanent stock of essential components in order to
keep your unit in operation as long as possible. Contact your dealer
for more information.
When asking your dealer for an intervention, always state:
▪ The complete model name of the unit.
▪ The manufacturing number (stated on the nameplate of the unit).
▪ The installation date.
▪ The symptoms or malfunction, and details of the defect.
WARNING
▪ Do not modify, disassemble, remove, reinstall or repair
the unit yourself as incorrect dismantling or installation
may cause an electric shock or fire. Contact your
dealer.
▪ In case of accidental refrigerant leaks, make sure there
are no naked flames. The refrigerant itself is entirely
safe, non-toxic and non-combustible, but it will
generate toxic gas when it accidentally leaks into a
room where combustible air from fan heaters, gas
cookers, etc. is present. Always have qualified service
personnel confirm that the point of leakage has been
repaired or corrected before resuming operation.
15 Troubleshooting
If one of the following malfunctions occur, take the measures shown
below and contact your dealer.
WARNING
Stop operation and shut off the power if anything
unusual occurs (burning smells etc.).
Leaving the unit running under such circumstances may
cause breakage, electric shock or fire. Contact your dealer.
The system MUST be repaired by a qualified service person.
Malfunction
If a safety device such as a fuse, a
breaker or an earth leakage breaker
frequently actuates or the ON/OFF
switch does NOT properly work.
If water leaks from the unit.
The operation switch does NOT work
well.
Installation and operation manual
34
Measure
Turn OFF the main power
switch.
Stop the operation.
Turn OFF the power
supply.
Malfunction
If the user interface display indicates the
unit number, the operation lamp flashes
and the malfunction code appears.
If the system does NOT properly operate except for the above
mentioned cases and none of the above mentioned malfunctions is
evident, investigate the system according to the following
procedures.
Malfunction
If the system does not ▪ Check if there is no power failure. Wait
operate at all. until power is restored. If power failure
occurs during operation, the system
automatically restarts immediately after
power is restored.
▪ Check if no fuse has blown or breaker is
activated. Change the fuse or reset the
breaker if necessary.
If the system goes into ▪ Check if air inlet or outlet of outdoor or
fan only operation, but indoor unit is not blocked by obstacles.
as soon as it goes into Remove any obstacles and make sure
heating or cooling the air can flow freely.
operation, the system
▪ Check if the user interface display shows
stops.
"14 Maintenance
page 33
unit manual.)
The system operates ▪ Check if air inlet or outlet of outdoor or
but cooling or heating indoor unit is not blocked by obstacles.
is insufficient. Remove any obstacles and make sure
the air can flow freely.
▪ Check if the air filter is not clogged (refer
to "Maintenance" in the indoor unit
manual).
▪ Check the temperature setting.
▪ Check the fan speed setting on your user
interface.
▪ Check for open doors or windows. Close
doors and windows to prevent wind from
coming in.
▪ Check if there are too many occupants in
the room during cooling operation. Check
if the heat source of the room is
excessive.
▪ Check if direct sunlight enters the room.
Use curtains or blinds.
▪ Check if the air flow angle is proper.
If after checking all above items, it is impossible to fix the problem
yourself, contact your installer and state the symptoms, the complete
model name of the unit (with manufacturing number if possible) and
the installation date (possibly listed on the warranty card).
15.1

Error codes: Overview

In case a malfunction code appears on the indoor unit user interface
display, contact your installer and inform the malfunction code, the
unit type, and serial number (you can find this information on the
nameplate of the unit).
For your reference, a list with malfunction codes is provided. You
can, depending on the level of the malfunction code, reset the code
by pushing the ON/OFF button. If not, ask your installer for advice.
Main code
External protection device was activated
Measure
Notify your installer and
report the malfunction
code.
Measure
(time to clean the air filter). (Refer to
and service" on
and "Maintenance" in the indoor
Contents
RXMLQ8 + RXYLQ10~14T7Y1B*
VRV IV system air conditioner
4P543426-1 – 2018.07