Preventative Maintenance; Troubleshooting; Service And Repair - Vollrath HPG2-12 Operator's Manual

CLEANING
CAUTION
Burn Hazard
Hot surfaces and food can burn skin. Allow the hot surfaces to
cool before handling. Do not drop or spill water onto the
cooking surface as it can spray or splatter.
To maintain the appearance and increase the service life, clean your
equipment daily.
NOTICE: The cooking surface remains hot even when the equipment
is turned off.
NOTICE: Do not use abrasive materials, scratching cleansers or
scouring pads to clean the equipment. These can damage
the finish.

TROUBLESHOOTING

Problem
Gas smell.
Burner does not light.
Cooking surface smokes excessively. Cooking surface not cleaned.
Cooking surface is too hot.
Uneven cooking surface top heating.
Burner not operating properly.

SERVICE AND REPAIR

Serviceable parts are available on www.vollrath.com.
To avoid serious injury or damage, never attempt to repair the unit
yourself. Either contact a qualified service agent for the repair or
contact Vollrath Technical Services for instructions. The appropriate
phone number is listed at the bottom of the page.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal,
family or household use, and The Vollrath Company L.L.C. does not
offer a written warranty to purchasers for such uses.
The Vollrath Company L.L.C. warrants the products it manufactures or
distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs
www.vollrath.com
Might be Caused By
Unknown cause.
Pilot burner not lit.
Insufficient ventilation.
Insufficient ventilation.
Air shutter not properly adjusted. Contact Vollrath technical service.
Orifice contaminated.
Air shutter not properly adjusted. Contact Vollrath technical service.
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Daily
1. Rotate all gas control knobs to the OFF position.
2. Allow the equipment to cool.
3. Remove, empty, and clean the drip tray.
4. Wipe the cooking grates and the exterior of the equipment with a
soft, clean cloth.
5. Thoroughly wipe off any mild soap or chemical cleaners.
NOTICE: Residue could damage the finish.

PREVENTATIVE MAINTENANCE

WARNING
Fire, Injury, Death Hazard
Contact a qualified technician or service agent for any
adjustments, maintenance, or repairs. This appliance is not
user serviceable.
A qualified service company should check the unit for safe and efficient
operation on an annual basis. Contact the factory representative or local
service company to perform maintenance and repairs.
Course of Action
Turn off the main supply valve, vent the area, call a qualified service agent.
Wait 5 minutes to allow gas to dissipate, then light the pilot burner.
Allow the cooking surface to cool down and clean while still warm, then
season the top.
Ensure a minimum of 6" of space is allowed on the back of the equipment.
Ensure a minimum of 6" of space is allowed on the back of the equipment.
Contact an authorized service agent to service the burner.
When contacting Vollrath Technical Services, please be ready with the
item number, model number (if applicable), serial number, and proof of
purchase showing the date the unit was purchased.
from the date of the end user's original purchase date found on the
receipt. Any damages from improper use, abuse, modification or
damage resulting from improper packaging during return shipment for
warranty repair will not be covered under warranty.
For complete warranty information, product registration and new
product announcement, visit www.vollrath.com.
Technical Services
techservicereps@vollrathco.com
Induction Products: 800.825.6036
Countertop Warming Products: 800.354.1970
All Other Products: 800.628.0832
©
2022 The Vollrath Company L.L.C. Part No. 351064-1 ml 2/24/22