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FAQ
Q1 What should I do if I forget the login password of my Mobile Wi-Fi?
•
Reset your Mobile WiFi device and create a password to log into the device.
Q2 What should I do if the Internet LED
the internet)?
•
Check PIN status
Log in to the web management page. If the current SIM card status is
Locked, you will need to unlock it using the PIN code provided by your mobile
carrier.
•
Verify the mobile carrier parameters
1 ) Log in to the tpMiFi app. Go to
to verify the parameters (i.e. APN, Username, and Password) provided by
your mobile carrier are correctly entered.
2 ) If the mobile carrier parameters are not correct, return to the
Settings
page and slide the APN profile left and tap
settings.
•
Check the Data Roaming settings
If your SIM card is operated in a roaming service area, log in to the web
management page on your phone. Log in to the tpMiFi app and go to
Internet Settings
•
Check Mobile Data
Log in to the tpMiFi app and go to
Mobile Data
is enabled. If not, enable it.
•
Check Data Limit
Log in to the tpMiFi app and go to
whether your data usage has exceeded the Total/Monthly allowance.
Q3 How do I reset the Mobile Wi-Fi to its factory default settings?
•
With the Mobile Wi-Fi powered on, remove the cover. Use a pin to press and
hold the Reset button until all LEDs turn on momentarily.
•
Log in to the tpMiFi app and go to
•
On your computer or tablet, log in to the Mobile Wi-Fi's web management
page. Go to
Advanced
Tools
and enable the
Data Roaming
Tools
>
Device
>
Factory Defaults
doesn't light up (I cannot access
>
Internet Settings
option.
Tools
>
Internet Settings
Tools
>
Data Usage Settings
>
System Tools
and click Restore.
PIN
and tap the VPN
Internet
Edit
to change the
Tools
to verify that
to check
and tap Reset.
>
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