Table of Contents
Advertisement
ERROR MESSAGE TROUBLESHOOTING – Top Mount Board
NOTE: In some cases it will be recommended that you run "Diagnostic Mode" while Troubleshooting.
See the section immediately following this section for information on running the Diagnostic Mode for your
stove.
Failed to start
Each time the unit is powered up it should be clean; the burn pot should be empty; fuel should be already
loaded into the hopper and both the loading door (hopper lid) and the front door must be closed. When
powered up, the unit will start the draft (exhaust) blower and begin delivering fuel through the feed system.
The igniter will begin to heat up, as well. Once the fuel has reached the level of the igniter hole in the burn
pot, the heat from the igniter should quickly begin igniting the fuel. Once lit and burning, the unit will continue
in this state until the firebox heat sensor recognizes "proof of fire," at which point the unit should exit the
startup sequence and begin heating at the setting that was chosen by the user. If the unit does not reach the
operating "proof of fire" temperature, a Failed to start error will appear.
Potential causes:
Draft (exhaust) blower not running ‐ if the draft blower is stuck, defective or plugged up and is unable
to run, the unit will not feed. The airflow generated by the draft blower activates a vacuum switch that
tells the control board the front door is closed and the draft blower is pulling sufficient air through the
burn pot to support the fire.
o Solution: Clean the stove and flue system. Clean out the draft blower and check to ensure the
impellor rotates freely. Check wire connections at the blower; test in diagnostic mode. If the
draft blower still does not run, replace the draft (exhaust) blower.
Draft (exhaust) blower running but no fuel being fed (auger not turning) ‐ This would indicate one of
the following issues: Clogged auger or defective auger motor; Vacuum switch circuit open; Improper
venting method; Hopper lid switch circuit open.
o Clogged auger or defective auger motor ‐ clear hopper and feed system. Check for "play" in
auger. Test in diagnostic mode.
o Defective auger motor ‐ if auger is clear but will not run in diagnostic mode, replace the auger
motor.
o Vacuum switch open circuit ‐ ensure the door closes tightly. Next, inspect the vacuum port (in
the right rear wall of burn chamber to the right of the burn pot cradle) for blockage. To clean
this vacuum port, insert a toothpick or similar implement into the mouth of the port and
(gently) swirl it around while sliding it back out to ream out the opening. This port should not
be vacuumed out aggressively (i.e. with any type of vacuum), as it could damage the switch.
Next, clean the heat exchange areas and flue system. Test in diagnostic mode; if the circuit still
shows 'open,' check the wire connections both at the switch and the control board. Test again
in diagnostic mode; if still open replace vacuum switch.
IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING CLEANING THE UNIT AS SPECIFIED, AND
ENGLAND'S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE TO UNSAFE INSTALLATION OR
REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH ANY QUESTIONS.
25
Advertisement
Table of Contents
