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en Troubleshooting
Fault
Home Connect is not
working properly.
No connection to the
home network.
Creasing.
and programme
terminated.
52
Cause and troubleshooting
Different causes are possible.
Go to www.home-connect.cn.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 37.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 37
The load is too large.
Observe the maximum load capacity of the
▶
→ "Programmes", Page 26.
The laundry lies in the drum for too long after drying.
Remove the laundry from the drum as soon as the
1.
drying programme has finished.
Spread the items of laundry for cooling.
2.
Unsuitable programme for the type of fabric.
Set the suitable programme for the type of fabric.
▶
→ "Programmes", Page 26
Easy-Care fabrics are dried for too long.
→ "Changing the dryness level", Page 25.
▶
→ "Adjusting the dryness level", Page 25.
▶
Anti-Crease not activated.
Activate the Anti-Crease function.
▶
→ "Buttons", Page 24
→ "Buttons", Page 24
Condensation tank filled.
→ "Emptying the condensation container", Page 33.
1.
→ "Inserting the condensation container", Page 34.
2.
→ "Starting the programme", Page 30.
3.
Water drain hose is caught or jammed.
Ensure that the water drain hose is not kinked or
1.
trapped.
Route the water drain hose without kinks.
2.
Water drain hose is not connected correctly.
Ensure that the water drain hose is connected cor-
▶
rectly.
→ "Connecting the water drain hose", Page 14
Water drain hose is blocked.
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