How To Contact Plextor Technical Support; Before You E-Mail/Log On/Fax/Call - Plextor ConvertX PX-AV100U Installation And User Manual

Appendix B: Technical Support

How to Contact Plextor Technical Support

There are several ways for you to contact Plextor's Technical Support
Department:
• Visit our web site (www.plextor.com) for answers to Frequently
Asked Questions.
• Send us e-mail at support@plextor.com. Include your telephone
number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as the model
number and version of the digital video converter you are using.
• Call 800-886-3935 and select the tech support option.

Before You E-mail/Log On/FAX/Call

Please gather as much of the following information as possible before
contacting us.
• The serial number and TLA number of your ConvertX. Your serial
number can be found on the label on the digital video converter
itself. The TLA number appears on the label at the rear of the digital
video converter.
• The latest version of the operating program you loaded onto the
digital video converter, if applicable.
• The version of the Windows operating system you are using.
• The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, etc.).
• The type of VGA, Super VGA, or other graphics board you use.
• Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM drive,
DVD±RW drive, scanner, fax board, network board, etc.).
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Plextor ConvertX PX-AV100U Installation and Users Manual