Plextor ConvertX PX-AV100U Installation And User Manual page 23

Figure 8: Device Manager shows the ConvertX device
6. If Sound, video and game controllers are listed and do not have a
yellow diamond with an exclamation point, but you do not see the
Plextor ConvertX icon listed among the devices, contact our
Technical Support group at 1-800-886-3935, or e-mail us at
support@plextor.com for help troubleshooting.
7. If the ConvertX does not operate even though 1) the sound, audio
and game controllers are listed and do not have a yellow diamond
with an exclamation point, and 2) the Plextor ConvertX device is
listed, then in Device Manager double-click the Plextor ConvertX
device and select the Remove button. Then restart your computer.
The computer will automatically perform another hardware scan and
this time it should install the digital video converter correctly.
Plextor ConvertX PX-AV100U Installation and Users Manual
Section 2. Installing Your ConvertX
17