Plextor PX-712UF Installation And User Manual page 76

Section 5. Maintenance and Troubleshooting
3. In Windows 98SE, or Me, once the computer starts click the Start
button, then Settings, then Control Panel, then double-click on
System icon, then click on the Device Manager tab. Click the + sign
next to the CD-ROM heading and look at the PLEXTOR DVDR PX-
712UF device entry underneath.
-or-
In Windows XP or 2000, right-click on the My Computer icon and
select Properties. Click on the Hardware tab, then click on the
Device Manager button. Click the + sign next to the DVD/CD-ROM
drives heading and look at the PLEXTOR DVDR PX-712UF device
entry underneath.
4. If you have a PX-712UF drive that is not recognized in Windows:
a) If your USB or IEEE 1394 controller has a yellow diamond with
an exclamation point (!), contact your PC or motherboard
manufacturer for help, and to troubleshoot your controller for driver
compatibility or conflicts. It may just be a matter of obtaining the
latest driver, or a motherboard BIOS update, from the manufacturer.
b) If the USB or IEEE 1394 controller is listed and does not have a
yellow diamond with an exclamation point, but the Plextor drive is
listed as a "USB" or "IEEE 1394 Storage device," select the
"Storage device" and then select the "Remove" button. Reboot your
system. The system will do another hardware scan and should install
the driver properly.
5. If you still have problems, or if the USB or IEEE 1394 controller is
listed and does not have a yellow diamond with an exclamation
point, but you do not see the Plextor drive listed as one of the
devices, contact Plextor Technical Support. (See "Appendix B:
Technical Support" for the different ways you can contact us.)
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PX-712UF Installation and Users Manual