Troubleshooting; Setup - Plantronics S11 Quick Start User Manual

Base Front Base Rear
1 Headset Holder 15 Speak Level Switch
(P/N 46356-01)
Configuration Switch
16
Online Indicator Light
2
Short Cord
17
Listen Volume Control
3
(P/N 40974-01)
Mute Indicator Light 18 AC Power Adapter
4
(P/N 45671-01)
Handset Indicator Light
5
Headset/Handset Switch Headset
6
Headset Jack
7
Cord
19
Headset Indicator Light
8
Clothing Clip
20
(P/N 43220-01)
Mute Button
9
21 Headset Assembly
Speak Volume Control
10
Voice Boom
22
Tone Control
11
AC Power Adapter Jack
12
Handset Jack
13
Telephone Line Jack
14
3.1
3.2
3
Using the Headset
3.1 Place the headset on your head.
3.2 Position the voice boom near the corner of your mouth.
CLOTHING CLIP
3.3 The clothing clip keeps the headset free from the
weight of the cord. Attach the clip to your clothing at
about chest level. Allow enough slack in the cord
(approximately 6 inches) to permit your head to move
without pulling on the headset or the clothing clip.
You are now ready to make or receive calls.
4
Placing a Call
4.1 With the headset in position, begin placing a call by
pressing the headset/handset switch . (Headset
indicator light on.)
4.2 Lift the handset off-hook.
4.3 Make sure mute button is off (Mute indicator light
If you don't hear a dial tone, see Troubleshooting.
S11 Q S
UICK
1
Identify the Components
1
2
11
3
10
9
8
4
7
5
6
13
14
12
Tx Level
16
3.3
4.7 / 5.2
4.3 / 5.3
4.4 Dial a friend or co-worker. When your party answers,
speak normally.
4.5 If your friend or co-worker cannot hear you or you hear a
buzz or hum, move the configuration switch
setting.
4.6 Adjust how loud you sound to the other party by first
moving the speak level switch , then fine-tuning with
the speak volume control .
4.7 Adjust the volume of the other party's voice by using the
listen volume control .
5
Receiving a Call
5.1 With the headset in position, when your telephone notifies
you of an incoming call, press the headset/handset
switch , (headset indicator
off-hook. Begin speaking.
5.2 The volume of the incoming call can be adjusted by moving
the listen volume control
MUTE FEATURE
5.3 When you activate the mute button , the calling party
off).
cannot hear your voice but you will be able to hear the
calling party.
G
TART UIDE
2
21
22
19
20
17
15
18
4.6
I cannot hear a dial tone.
4.1 / 5.1
to another
Caller cannot hear my voice.
I hear a hum in the headset.
on), place the handset
on the front of the S11.
Plantronics Help Desk

Setup

2.4
2.1 2.3
The S11 Telephone Headset System is designed for use with
an existing telephone.
2.1 Turn the S11 base over and insert the headset holder
2.2 Remove the handset cord from your telephone and
plug it into the S11 handset jack .
2.3 Using the short cord , connect the S11 telephone line
jack to your telephone handset jack.
2.4 Plug the headset cord into the headset jack
2.5 Connect the AC power adapter to the S11 AC power
adapter jack and a wall outlet.
2.6 Put on headset.
2.7 Press the headset/handset switch
handset (headset indicator light on).
2.8 Slide the configuration switch until you hear a clear
dial tone through the headset.
Trying other settings will not harm the amplifier or
your telephone.

TROUBLESHOOTING

Make sure all cable connections are correct and firmly in place.
Pay special attention that handset cord is properly connected.
Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the
headset indicator is on.
Make sure the telephone handset is off-hook.
Adjust listen volume control.
Adjust the compatibility slide switch.
Ensure that the headset is centered on your ear.
Make sure the mute button is turned off (indicator off).
Increase the outgoing volume by adjusting the speak volume
control
Adjust headset so the microphone is closer to your mouth.
Adjust the compatibility slide switch until the sound is clear.
Trying other settings will not harm the amplifier or your
telephone.
The Plantronics Help Desk is ready to assist you!
Dial 1-800-544-4660, Sunday 5:00 p.m. through
Friday 5:00 p.m. Pacific Standard Time or visit our
website at www.plantronics.com.
2.5
2.8
2.2
.
.
and pickup the