Epson Expression Premium XP-6001 User Manual page 8

User's Guide
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .188
Checking Messages on the LCD Screen. . . . . . . 188
Checking the Printer Status - Windows. . . . . . . 189
Checking the Printer Status - Mac OS. . . . . . . . 190
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 190
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Removing Jammed Paper from Rear Cover. . . . 192
Removing Jammed Paper from the Paper
Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 193
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 194
Several Sheets of Paper are Fed at a Time. . . . . . 194
CD/DVD Tray is Ejected. . . . . . . . . . . . . . . . . .194
Power and Control Panel Problems. . . . . . . . . . . . 195
Power Does Not Turn On. . . . . . . . . . . . . . . . . 195
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 195
Power Turns Off Automatically. . . . . . . . . . . . . 195
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 195
The Auto Power On Features does not Work. . . 195
Cannot Print from a Computer. . . . . . . . . . . . . . . 196
Checking the Connection (USB). . . . . . . . . . . . 196
Checking the Connection (Network). . . . . . . . .196
Checking the Software and Data. . . . . . . . . . . . 197
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .199
Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . .200
When You Cannot Make Network Settings. . . . . . 200
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 200
Checking the SSID Connected to the Printer. . . 202
Checking the SSID for the Computer. . . . . . . . .203
Cannot Print from an iPhone or iPad. . . . . . . . . . 204
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 204
Printout is Scuffed or Color is Missing. . . . . . . .204
Banding or Unexpected Colors Appear. . . . . . . 204
Colored Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .205
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .205
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .206
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 207
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 208
Contents
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Colors Differ from What You See on the
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Cannot Print Without Margins. . . . . . . . . . . . . 209
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .209
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 210
Multiple Originals are Copied onto a Single
Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Printing Position of Photo Stickers is Incorrect. 210
Printing Position on a CD/DVD is Incorrect. . . 210
Printed Characters Are Incorrect or Garbled. . . 211
The Printed Image Is Inverted. . . . . . . . . . . . . . 211
Mosaic-Like Patterns in the Prints. . . . . . . . . . .211
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .211
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 212
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 212
The Printout Problem Could Not be Cleared. . . 212
Other Printing Problems. . . . . . . . . . . . . . . . . . . 212
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 212
Printing Slows Down Dramatically During
Continuous Printing. . . . . . . . . . . . . . . . . . . . .213
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 213
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 214
Cannot Start Scanning when Using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .214
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 215
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass. . . . . . . 215
The Image Quality Is Rough. . . . . . . . . . . . . . . 215
Offset Appears in the Background of Images. . . 215
Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 216
Moiré Patterns (Web-Like Shadows) Appear. . . 216
Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .216
Cannot Preview in Thumbnail. . . . . . . . . . . . . 217
Text is Not Recognized Correctly when
Saving as a Searchable PDF. . . . . . . . . . . . . . . . 217
Cannot Solve Problems in the Scanned Image. . 217
Other Scanning Problems. . . . . . . . . . . . . . . . . . . 218
Scanning Speed Is Slow. . . . . . . . . . . . . . . . . . .218
Scanning Stops when Scanning to PDF/
Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 219
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