EVGA X299 FTW-K User Manual page 137

EVGA X299 FTW - K (142-SX-E297)
actually fixed it. If other devices work on the ports and with the same cables, then the
issue is the device in question. If testing shows that either one or more of the ports are
bad with a different device, then the motherboard is likely the issue. If one or more of
the cables test bad with a different device, then replacing the cable(s) should resolve the
issue. These same steps can be used for SATA Express; you can only try a different
cable or device with U.2, because there is only one U.2 port.
M.2 devices have a bit less to test due to their connection that provides data and power
through a single socket. M.2 devices are installed at an angle, gently pushed down flush
with the motherboard, and then screwed into place. M.2 drives only fit one way, and
cannot fit upside-down; however, you can have a bad connection if the card is not
pushed all the way into the slot before bolting it down. Please refer to Page 32 for M.2
hardware installation, and Page 50 for setup.
Device has power, is seen in BIOS, but cannot be found in Windows:
Lastly, if the device was just added, other troubleshooting in this section has been done,
the device has power and shows up in the BIOS, but is not seen in Windows, then it
may be that the drive needs to be initialized, partitioned, and formatted in Windows.
See Page 82 for instructions.
- 137 -