Ssd / Hdd Is Not Detected - EVGA X299 FTW-K User Manual

EVGA X299 FTW - K (142-SX-E297)

SSD / HDD is not detected

It is important to note that, as with *ALL* storage devices, if there is a connectivity
issue, make sure it is enabled in BIOS. Likewise, if there is a device that shares
bandwidth with your SSD or HDD (Page 25), make sure that the desired device is
enabled in BIOS, or all other troubleshooting that comes after this section is moot.
If you've physically installed a drive that is not detected in Windows, by Windows setup,
or within BIOS, please take the following steps. Component troubleshooting is
primarily accomplished through process of elimination testing to deduce a faulty
component or a bad connection.
Device is not receiving power:
For devices with external power; such as SATA, U.2, and SATA Express; make sure
power is connected to the drive, and that the other side of the cable is attached to the
correct port on your PSU. If you are using a mechanical drive (either a platter HDD or
an optical drive) you should hear the motor spin up when you first power on the system.
Similarly, if you put your hand on the device you should feel the drive spin up, warmth
from the motor, and a light on the front from an optical drive. If you see, hear, and feel
this, then the device is receiving power, and you may skip to the next section. If you do
not see, hear, or feel this, first try the cable on a device that you know works; if the cable
works, then the issue is the device in question.
However, if you replace the device and the issue persists, then it is either the PSU, one
of its modular cables or the port the cable is plugged into. If you are using a modular
cable, try a different cable in the same PSU port, and also test on a different port to
isolate the source of the problem. In many cases, the PSU manufacturer may be able to
replace the cable if it is bad.
Device has power, but does not show up in the BIOS:
If the device is getting power, then we should expect to see the drive in BIOS, unless
you are using a third party controller, such as Marvel; for devices on third-party
controllers, go to Page 82. If the drive does not show in the SATA Configuration
screen in BIOS, make sure the SATA cable is firmly seated on both the drive side and
the motherboard. As noted above, if you are using a device on a connector that shares
its bandwidth, you will need to check and/or change the BIOS setting related to your
device.
If you've already done this, test a different device using the same cable and SATA port
to see if the issue persists. If the issue is not resolved, test a different SATA cable, or a
different SATA port. Always be sure to test each step separately, otherwise, if several
aspects are changed and drives are now detected, then you will not know what change
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