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EN 26
6. MAINTENANCE
6.1 Cleaning
WARNING: Electric Shock Hazard. Disconnect the scale from the power supply before
cleaning. Make sure that no liquid enters the interior of the scale during cleaning.
The housing may be cleaned with a cloth dampened with a mild detergent if necessary.
Attention: Do not use solvents, chemicals, alcohol, ammonia or abrasives to clean the housing
or control panel.
6.2 Troubleshooting
Table 6-1 lists common problems and possible causes and remedies.
If the problem persists, contact OHAUS or your authorized dealer.
Symptom
Cannot turn on
Poor accuracy
Cannot calibrate
Cannot access mode Mode not enabled
Cannot access unit
Battery icon flashing Battery is empty
Err 8.1
Err 8.2
Err 8.3
Err 8.4
Err 8.5
Err 8.6
Err 9.5
-------
--NO--
CAL E
Lo.REF
rEF.Err
Battery fails to charge
fully
6.3 Service Information
If the troubleshooting section does not resolve or describe your problem, contact your
authorized OHAUS service agent. For service assistance or technical support in the United
States call toll-free 1-800-526-0659 between 8:00 AM and 5:00 PM EST. An OHAUS product
service specialist will be available to provide assistance. Outside the USA, please visit our web
site, www.ohaus.com to locate the OHAUS office nearest you.
TABLE 6-1
Possible Cause
No power to scale
Improper calibration
Unstable environment
Unstable environment
Incorrect calibration weight
Unit not enabled
Power On Error
Power On Error
Over Range Error
Under Range Error
Tare out of range
Display overflow
Calibration data error
Busy
Action not allowed
Calibration error
Unstable environment
Incorrect calibration weight
Low reference weight warning
Unacceptable reference weight
Battery is defective
Ranger™ 4000 Count Series
Remedy
Verify connections and voltage
Perform calibration
Move scale to suitable location
Move the scale to suitable location
Use correct calibration weight
Enter menu and enable mode
Enter menu and enable unit
Connect the scale to AC power and
charge the battery
Weight reading exceeds Power On
Zero limit
Weight reading below Power On Zero
limit
Weight reading exceeds Overload limit
Weight reading below Underload limit
Adjust tare value to be within range
Weight exceeds 6 digits
Calibration data not present
Displayed during tare setting, zero
setting, printing
Function not executed
Calibration value outside allowed limits
Move the scale to suitable location
Use correct calibration weight
Increase reference weight.
Reference weight too small. Weight on
the pan is too small to define a valid
reference weight. Increase reference
weight.
Have battery replaced by Ohaus
authorized service dealer.
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