LG UltraFine 65EP5G Owner's Manual page 65

Other Issues
• The power suddenly turned off.
- Check if the auto-off function is activated on the settings related time.
- Power source has not being supplied properly. See if the product power cord is connected properly.
- Check the power control settings.
OLED Image sticking
• Since after-image can occur when a specific fixed screen is used for a long time, to reduce after-images, it is
recommended not to exceed the recommended daily operation time set for the screen size and to display the video
content with a small number of fixed characters or logos.
Recommended daily operation time (65 inches: 12 hours)
• [Pixel Refresher]: Correct issues that may arise on the screen when it is turned on for a long period of time.
• A few horizontal lines may appear on the screens while running the [Pixel Refresher] feature. This is normal, so
there is no need for concern. If the power is turned on or a power failure occurs while the [Pixel Refresher] feature is
running, the feature may not work properly.
• Turn power on seven minutes after running [Pixel Refresher].
• The external speakers connected to the product may make a sound while you are running the [Pixel Refresher]
feature.
• Use screen protection mode settings([TPC Auto-dimming], [Screen Shift], [Logo Luminance Adjustment], [GSR
Auto-dimming], [Convex Power Control]) feature in [OLED Panel Settings] to effectively prevent the formation of an
after-image.
• Using the product for a long time under the following conditions may damage the screen and leave an afterimage, so
please use it with caution.
- Specific fixed screen
- Image adjusting screen such as Color bar
- When activating features such as Markers, Safety area, Audio Level Meter, Waveform / Vector
- Image with frame (including multi-view screen)
• The afterimage phenomenon occurs in the same way as other third-party OLED products. The damage mentioned
above is not covered by product warranty.
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