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Dell Precision 7680 Service Manual

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Precision 7680
Service Manual
Regulatory Model: P114F
Regulatory Type: P114F002
March 2023
Rev. A00

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Summary of Contents for Dell Precision 7680

  • Page 1 Precision 7680 Service Manual Regulatory Model: P114F Regulatory Type: P114F002 March 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer..........................9 BitLocker..................................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Precision 7680........................... 12 Base cover................................... 14 Removing the base cover............................14 Installing the base cover.............................19 Battery....................................21 Lithium-ion battery precautions..........................21 Removing the battery..............................22...
  • Page 4 Secondary M.2 solid-state drive............................44 Removing the secondary M.2 Solid-state drive....................44 Installing the secondary M.2 SSD module......................45 Heat sink....................................46 Removing the heat-sink for Integrated graphics....................46 Installing the heat-sink for integrated graphics....................47 Removing the heat sink for discrete graphics......................48 Installing the heat sink for discrete graphics......................
  • Page 5 Clearing CMOS settings..............................106 Clearing BIOS (System Setup) and System passwords..................107 Chapter 5: Troubleshooting....................... 108 Handling swollen Lithium-ion batteries........................108 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 108 Running the SupportAssist Pre-Boot System Performance Check.............. 109 Built-in self-test (BIST)..............................109 M-BIST..................................109 LCD Power rail test (L-BIST)..........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...
  • Page 11 Table 1. Screw list (continued) Component Screw type Quantity Screw image WLAN M2x3 M.2 solid state drive M2x2.5 M.2 solid state drive2 M2x2.5 Heat-sink for integrated Captive screws graphics M2x5 Heat-sink for discrete graphics Captive screws M2x5 GPU card M2x6 M2x5 Power-button board M2x3...

  • Page 12: Major Components Of Precision 7680

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Display assembly M2.5x3 Power-adapter port M2x3 Smart card reader M2x2 Keyboard M2x2.5 M2x3.5 M2x2 Major components of Precision 7680 The following image shows the major components of Precision 7680. Removing and installing components...
  • Page 13 1. Base cover 2. Heat-sink 3. Battery 4. Smart card reader 5. CAMM module 6. Inner frame 7. System board 8. Keyboard Removing and installing components...

  • Page 14: Base Cover

    22. Power-button board NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 15 Steps 1. Loosen the six captive screws that secure the base cover to the computer. 2. For computers shipped without a smart-card reader, pry open the base cover starting from the bottom-right corner of the base cover. Removing and installing components...
  • Page 16 NOTE: For models shipped with smart-card reader, pry open the base cover from the smart-card reader slot at the bottom-right side of the base cover. 3. Lift the base cover starting from the bottom edge and push it towards the rear to remove it from the computer. NOTE: Do not lift the base cover directly upwards to remove, as it may damage the rear edge of the cover.
  • Page 17 ● Solid-state drive door: For models shipped with an SSD door, use the latch on the base cover to lock/unlock the door. The door is unlocked by default. Push the latch downward to lock the door. Removing and installing components...
  • Page 18 NOTE: The images that are shown above are of Precision 7780. The same information applies to Precision 7680. 6. After removing the base cover, if any of the thermal pads for the M.2 SSDs are detached, readhere them to their correct locations on the system.

  • Page 19: Installing The Base Cover

    Models shipped with a 93 Wh battery: Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 20 Removing and installing components...

  • Page 21: Battery

    Steps 1. Connect the battery cable to the connector on the system board. 2. Slide the base cover into its slot until it clicks into place. 3. Tighten the six captive screws to secure the base cover to the computer. Next steps 1.

  • Page 22: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 23: Installing The Battery

    Steps 1. Remove the three (M2x7) screws that secure the battery to the system chassis. 2. Slightly lift the battery at an angle and slide the battery out of the system chassis. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the battery and provides a visual representation of the installation procedure.

  • Page 24: Sim Card

    Steps 1. Align the tabs on the battery at an angle with the tab holes on the system chassis. 2. Place the battery onto its slot in the system chassis. 3. Replace the three (M2x7) screws to secure the battery to the system chassis. Next steps 1.
  • Page 25 About this task The figure indicates the location of the SIM card and provides a visual representation of the removal procedure. Steps 1. Gently slide the SIM card cover towards the left side of the SIM card slot to unlock the SIM card cover. CAUTION: The SIM card cover is fragile and can be damaged if it is not properly unlocked before opening.

  • Page 26: Installing The Sim Card

    2. Flip the right edge of the SIM card cover to open it. NOTE: The images that are shown above are of Precision 7780. The same information applies to Precision 7680. 3. Remove the SIM card from the SIM card slot.

  • Page 27: Compression Attached Memory (Camm) Module

    Steps 1. Place the SIM card into the SIM card slot. 2. Snap the SIM card cover down. 3. Slide the SIM card cover towards the right of the computer to lock the cover. Next steps 1. Install the base cover.

  • Page 28: Installing The Compression Attached Memory (Camm) Module

    Steps 1. Remove the two (M2x6) screws that secure the memory bracket on the CAMM module. 2. Lift to remove the memory bracket. 3. Remove the two (M2x3.5) screws that secure the CAMM module to the system board. 4. Lift to remove the CAMM module and the CAMM connecter module from the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them.
  • Page 29 About this task NOTE: For models shipped with a CAMM module The figure indicates the location of the CAMM module and provides a visual representation of the installation procedure. Steps 1. Place the CAMM connecter module and the CAMM module into its slot on the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them.

  • Page 30: Removing The Long Compression Attached Memory (Camm) Module

    2. Follow the procedure in after working inside your computer. Removing the long Compression Attached Memory (CAMM) module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task NOTE: For models shipped with a long CAMM module The figure indicates the location of the long CAMM module and provides a visual representation of the removal procedure.

  • Page 31: Installing The Long Compression Attached Memory (Camm) Module

    Installing the long Compression Attached Memory (CAMM) module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: For models shipped with a long CAMM module The figure indicates the location of the long CAMM module and provides a visual representation of the installation procedure. Steps 1.

  • Page 32: Memory Modules

    CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them. Only hold the connector from the sides to avoid contact with the pins. 2.

  • Page 33: Installing The Memory Module

    Steps 1. Pry the securing clips from both side of the memory module until the memory module pops up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat the above steps if there are other . Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 34: Memory Interposer Board

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. Next steps 1.
  • Page 35 Steps 1. Remove the two (M2x6) screws that secure the memory bracket to the memory interposer board. 2. Lift the memory bracket off the memory interposer board. 3. Remove the two (M2x5) screws that secure the memory interposer board to the system board. 4.

  • Page 36: Installing The Interposer Board Module

    Installing the interposer board module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: For models shipped with a SODIMM configuration. The figure indicates the location of the interposer board module and provides a visual representation of the installation procedure.

  • Page 37: Wlan Card

    2. Place the memory interposer board on the system board. 3. Replace the two (M2x5) screws to secure the memory interposer board to the system board. 4. Place the memory bracket on the memory interposer board. 5. Replace the two (M2x6) screws to secure the memory bracket to the memory interposer board. Next steps 1.

  • Page 38: Installing The Wlan Card

    Steps 1. Remove the (M2x3) screw that secures the WLAN card bracket to the system board. 2. Remove the WLAN card bracket away from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide at an angle and remove the WLAN card from the connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 39 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 40: Wireless Wide Area Network (Wwan) Card

    Wireless Wide Area Network (WWAN) card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The figure indicates the location of the WWAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 41: Installing The Wwan Card

    NOTE: When replacing the system board, the sticker indicating the WWAN antenna cable connections must be relocated to the replacement system board. Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the WWAN card and provides a visual representation of the installation procedure.

  • Page 42: Solid State Drive

    4. Replace the (M2x2) screw to secure the WWAN card bracket to the system board. NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at https://www.dell.com/support/. Next steps 1. Install the base cover.

  • Page 43: Installing The Primary M.2 Ssd Module

    Steps 1. Slide the SSD release latch into the unlock position and remove the (M2x2.5) screw that secures the SSD assembly to the system chassis. 2. Remove the SSD assembly from the system chassis. 3. Remove the (M2x2.5) screw that secures the SSD thermal plate to the SSD carrier. 4.

  • Page 44: Secondary M.2 Solid-State Drive

    Steps 1. Place the SSD onto its slot on the SSD thermal plate. 2. Replace the (M2x2.5) screw to secure the SSD to the SSD thermal plate. 3. Carefully align and insert the two tabs on the SSD thermal plate into the slots on the inner frame to secure the SSD thermal plate in place.

  • Page 45: Installing The Secondary M.2 Ssd Module

    Steps 1. For computers without SSD door configuration: a. Follow the procedure from Step 2 to Step 6. 2. Remove the (M2x2.5) screw that secures the SSD thermal plate to the chassis. 3. Carefully tilt at an angle and then slide to remove the SSD thermal plate from the SSD module. 4.

  • Page 46: Heat Sink

    Steps 1. Place the M.2 2280 SSD onto its slot on the SSD carrier. 2. Replace the M.2 SSD module in its slot on the computer. 3. Replace the (M2x2.5) screw to secure the SSD module in place. 4. Align the tabs on the SSD thermal plate with the tab holes on the SSD carrier at an angle. 5.

  • Page 47: Installing The Heat-Sink For Integrated Graphics

    Steps 1. Disconnect the two fan cables from their connectors on the system board. 2. Remove the four (M2x5) screws that secure the fans to the system chassis. 3. Loosen the four captive screws that secure the heat-sink to the system board. NOTE: Loosen the captive screws in the order that is stamped onto the heat-sink next to the screws [4 >...

  • Page 48: Removing The Heat Sink For Discrete Graphics

    Steps 1. Align and insert the heat-sink into its slot on the computer. 2. Tighten the four captive screws to secure the heat-sink to the system board. NOTE: Tighten the captive screws in the order stamped onto the heat-sink next to the screws [1 > 2 > 3 > 4]. 3.

  • Page 49: Installing The Heat Sink For Discrete Graphics

    Steps 1. Disconnect the two fan cables from their connectors on the system board. 2. Remove the four (M2x5) screws that secure the fans to the system chassis. 3. Loosen the eight captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the order that is stamped onto the heat sink next to the screws [8 >...

  • Page 50: Gpu Card

    Steps 1. Align and insert the heat sink into its slot on the computer. 2. Tighten the eight captive screws to secure the heat sink to the system board. NOTE: Tighten the captive screws in the order that is stamped onto the heat sink next to the screws [1 > 2 > 3 > 4 > 5 >...

  • Page 51: Installing The Gpu Card

    Steps 1. Carefully pry up the outside-end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the GPU card. 3.

  • Page 52: Gpu Power Cable

    Steps 1. Align and place the GPU card into its slot on the system chassis. 2. Replace the three (M2x5) screws to secure the GPU card to the system chassis. 3. Align and place the PCB beam connectors on the system board. NOTE: When installing an FPC beam connector, ensure that the end marked "MB"...

  • Page 53: Installing The Gpu Power Cable

    Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the GPU card. 3.

  • Page 54: Power Button Board

    Steps 1. Adhere the GPU power cable into its slot on the computer. 2. Connect the GPU power cable from the connector on the system board. 3. Slide the GPU power cable connector into its slot to connect the GPU power cable to the GPU card. 4.

  • Page 55: Installing The Power Button Board

    Steps 1. Disconnect the power button board flexible flat cable (FFC) from the connector on the system board. 2. Peel the power button board FFC from the system chassis. 3. Remove the (M2x3) screw that secures the power button board to the computer. 4.

  • Page 56: Power Button

    Steps 1. Connect the power button board FFC to the power button board. 2. Align and place the power button board with the power button FFC into its slot on the computer. 3. Replace the (M2x3) screw to secure the power button board to the computer. 4.

  • Page 57: Installing The Power Button

    Steps 1. Remove the two (M2x3) screws that secure the power button in its slot on the computer. 2. Lift to remove the power button from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the power button and provides a visual representation of the installation procedure.

  • Page 58: Speakers

    Steps 1. Align and place the power button into its slot on the computer. 2. Replace the two (M2x3) screws to secure the power button in place. Next steps 1. Install the power button board. 2. Install the heat-sink for integrated graphics heat-sink for discrete graphics.

  • Page 59: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 60: Installing The Inner Frame

    NOTE: For models shipped with long CAMM module. About this task The figure indicates the location of the inner frame and provides a visual representation of the removal procedure. Steps 1. Disconnect the two WLAN antennas and speaker cable from their connectors on the system board. 2.
  • Page 61 About this task The figure indicates the location of the inner frame and provides a visual representation of the installation procedure. Steps 1. Align and place the inner frame in the computer chassis. 2. Replace the five (M2x6) and the nine (M2x2) screws that secure the inner frame to the computer chassis. 3.

  • Page 62: Sd Card Reader

    SD card reader Removing SD card reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the primary solid-state drive. 4. Remove the secondary solid-state drive. 5. Remove the battery. 6. Remove the long CAMM module.

  • Page 63: Sd Card Reader Fpc

    Steps 1. Align and place the SD card reader with the FPC into its slot on the computer chassis. 2. Replace the (M2x2) screw to secure the SD card reader to the computer chassis. 3. Connect the LED board FFC and SD card reader FPC to the SD card reader. Next steps 1.

  • Page 64: Installing Sd Card Reader Fpc

    Steps 1. Disconnect the SD card reader FPC from its connector on the SD card reader and system board. 2. Peel to remove the SD card reader FPC from the computer chassis. Installing SD card reader FPC Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the SD card reader FPC and provides a visual representation of the installation procedure.

  • Page 65: System Board

    Steps 1. Adhere the SD card reader FPC into its slot on the computer chassis. 2. Connect the SD card reader FPC to its connectors on the SD card reader and system board. Next steps 1. Install the inner frame. 2.
  • Page 66 12. Remove the inner frame. About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure. The following image indicates the connectors on your system board: 1. WWAN (Darwin) antenna connectors 2.
  • Page 67 Removing and installing components...
  • Page 68 Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the system board on top side of the system. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the connector on the system board.

  • Page 69: Installing The System Board

    Table 4. System board replacement components Sl. No Item WWAN card thermal pad (for models shipped with WWAN antennas) CPU graphite absorber sticker (for models shipped with WWAN antennas) CAMM memory absorber (for models shipped with a CAMM module) Hexagonal standoff nuts x4 (for models shipped with a CAMM module) NOTE: ●...
  • Page 70 Removing and installing components...
  • Page 71 Steps 1. Connect the coin-cell battery cable to its connector on the system board and flip the system board. 2. Replace the seven (M2x5) screws to secure the system board to the computer chassis. 3. Replace the display cable bracket on the display cable. 4.

  • Page 72: Coin-Cell Battery

    9. Install the battery. 10. Install the card. 11. Install the base cover. 12. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2.

  • Page 73: Installing The Coin-Cell Battery

    Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps Adhere the coin-cell battery to the palmrest.

  • Page 74: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the card. 4. Remove the battery. 5. Remove the CAMM module long CAMM module memory module. 6.
  • Page 75 Steps 1. Open the display assembly to a 180-degree angle and place the computer at the edge of a flat table so that the display assembly can extend below the table. NOTE: For computers shipped with IR camera configuration, disconnect the display cable and IR camera cable. 2.

  • Page 76: Installing The Display Assembly

    NOTE: The display assembly for Precision 7680 is a Hinge-Up Design (HUD) assembly and cannot be further disassembled once it is removed from the bottom chassis. If any components in the display assembly are malfunctioning and must be replaced, replace the entire display assembly.

  • Page 77: Power-Adapter Port

    Steps NOTE: Before installing the display assembly, ensure that the display hinges are opened to a 90-degree angle against the display assembly, to fit the display assembly to the palm rest. Align the screw holes on the hinges on the display assembly to the screw holes on the palm rest. 2.

  • Page 78: Installing The Power-Adapter Port

    5. Remove the CAMM module long CAMM module memory module. 6. Remove the interposer board module. 7. Remove the primary solid-state drive. 8. Remove the secondary solid-state drive. 9. Remove the heat-sink for integrated graphics heat-sink for discrete graphics. 10. Remove the inner frame.

  • Page 79: Smart-Card Reader

    Steps 1. Connect the power-adapter cable to the connector on the system board. 2. Place the power-adapter port bracket on the power-adapter port. 3. Replace the (M2x3) screw to secure the power-adapter port bracket to the computer. 4. Adhere and route the power-adapter cable using the routing guides on the computer chassis. Next steps 1.

  • Page 80: Installing The Smart-Card Reader

    9. Remove the heat-sink for integrated graphics heat-sink for discrete graphics. 10. Remove the inner frame. About this task The figure indicates the location of the smart-card reader and provides a visual representation of the removal procedure. Steps 1. Disconnect the smart-card reader FFC from the connector on the USH daughter board. 2.
  • Page 81 About this task The figure indicates the location of the smart-card reader and provides a visual representation of the installation procedure. Steps 1. Align and place the smart-card reader into its slot on the computer. 2. Replace the two (M2x2) screws to secure the smart-card reader in place. 3.

  • Page 82: Keyboard

    Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the card. 4. Remove the battery. 5. Remove the CAMM module long CAMM module memory module. 6. Remove the interposer board module.
  • Page 83 Steps 1. Lift the latch and disconnect the keyboard FPC and the keyboard backlight FPC from the connectors on the touchpad module. NOTE: For models shipped with a keyboard backlight. Removing and installing components...

  • Page 84: Installing The Keyboard

    2. Remove the 24 (M2x2.5) and five (M2x3.5) screws that secure the keyboard support place to the palm rest. Table 5. Keyboard support plate screws Callout Size Quantity Yellow M2x2.5 M2x3.5 3. Turn-over and open the system at 90° angle. 4.
  • Page 85 Steps 1. Align the tabs on the keyboard with the tabs on the computer chassis at an angle. 2. Replace the six (M2x2) screws that secure the keyboard to the computer chassis. 3. Replace the 24 (M2x2.5) and five (M2x3.5) screws that secure the keyboard support plate to the palm rest. 4.

  • Page 86: Palm Rest

    5. Lift the latch and connect the keyboard FPC and the keyboard backlight FPC to their connectors on the touchpad module. NOTE: For models shipped with a keyboard backlight. Next steps 1. Install the system board. 2. Install the inner frame.

  • Page 87: Installing The Palm Rest

    Installing the palm rest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the palm rest and before performing the preinstallation parts procedures for any palm rest installation procedure.
  • Page 88 Next steps 1. Install the keyboard. 2. Install the smart card reader. 3. Install the power-adapter port. 4. Install the display assembly. 5. Install the coin-cell battery. 6. Install the system board. 7. Install the SD card reader. 8. Install the inner frame.

  • Page 89: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 90: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 91: Bios Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 92 Table 7. BIOS setup options—System information menu (continued) General-System Information Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM A Size Displays the DIMM A memory size. DIMM B Size Displays the DIMM B memory size.
  • Page 93 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enable to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock Override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 94 Table 10. System setup options—Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Set the operating mode of the integrated storage device controller. By default, the RAID On option is enabled. Storage interface Port Enablement This page allows you to enable the onboard drives. By default, the M.2 PCIe SSD-0, M.2 PCIe SSD-1, and M.2 PCIe SSD-2 options are enabled.
  • Page 95 Table 11. System setup options—Display menu (continued) Display Direct Graphics Controller Direst Output Enable or disable the Direct Graphics Controller Direst Output Mode. Mode By default, the option is disabled. Table 12. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Enable or disable the on-board LAN controller.
  • Page 96 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the system from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled.
  • Page 97 Table 14. System setup options—Security menu (continued) Security By default, the Clear option is disabled. PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface (PPI). By default, the PPI ByPass for Clear Commands option is disabled. Chassis intrusion Controls the chassis intrusion feature.
  • Page 98 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 16. System setup options—Update, Recovery menu...
  • Page 99 Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. By default, the threshold value is set to 2. Table 17. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system.
  • Page 100 Table 18. System setup options—Keyboard menu (continued) Keyboard By default, the 10 seconds option is enabled. Device Configuration Hotkey Access Manages whether you can access device configuration screens through hotkeys during system startup. By default, the option is enabled. Table 19. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter Warnings Enable Adapter Warnings...
  • Page 101 Table 21. System setup options—Performance menu (continued) Performance By default, the All Cores option is enabled. Multiple Atom Cores Enables to change the number of Atom cores available to the operating system. By default, the All Cores option is enabled. Intel SpeedStep Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core...

  • Page 102: Clearing Chassis Intrusion Alert

    Table 23. System setup options—About About License Information Displays the license information of the system. Clearing chassis intrusion alert The system features a chassis intrusion switch which can detect anytime the base cover has been removed from the system. Alerts to notify you of any intrusions can be enabled using the Chassis Intrusion field in the Security submenu of the BIOS setup menu.

  • Page 103: Updating The Bios

    For more information on this subject, search in the Knowledge Base Resource at www.dell.com/support. Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. BIOS setup...

  • Page 104: Updating The Bios In Linux And Ubuntu

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 105: System And Setup Password

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 106: Deleting Or Changing An Existing System Setup Password

    Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...

  • Page 107: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 108: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 109: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 110: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 111 (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 112: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 113: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 114: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 27. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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