Dell Inspiron 16 7635 2-in-1 Owner's Manual
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Dell Inspiron 16 7635 2-in-1 Owner's Manual

Dell Inspiron 16 7635 2-in-1 Owner's Manual

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Inspiron 16 7635 2-in-1
Owner's Manual
Regulatory Model: P128F
Regulatory Type: P128F003
May 2023
Rev. A01

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Summary of Contents for Dell Inspiron 16 7635 2-in-1

  • Page 1 Inspiron 16 7635 2-in-1 Owner's Manual Regulatory Model: P128F Regulatory Type: P128F003 May 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Left......................................7 Top......................................8 Front....................................... 9 Bottom....................................10 Service Tag..................................10 Modes....................................11 Chapter 2: Set up your Inspiron 16 7635 2-in-1................13 Chapter 3: Specifications of Inspiron 16 7635 2-in-1..............15 Dimensions and weight..............................15 Processor..................................... 15 Chipset....................................16 Operating system................................16 Memory....................................16 External ports..................................17...
  • Page 4 After working inside your computer........................30 BitLocker..................................30 Recommended tools................................. 30 Screw list.....................................30 Major components of Inspiron 16 7635 2-in-1......................32 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........34 Base cover..................................34 Removing the base cover............................34 Installing the base cover............................36 Solid-state drive................................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................89 Chapter 9: Troubleshooting......................90 Handling swollen Lithium-ion batteries........................90 Locate the Service Tag or Express Service Code of your Dell computer ..........90 Dell SupportAssist Pre-boot System Performance Check diagnostics..............91 Running the SupportAssist Pre-Boot System Performance Check..............91 Built-in self-test (BIST)..............................
  • Page 6 Chapter 10: Getting help and contacting Dell................97 Contents...

  • Page 7: Chapter 1: Views Of Inspiron 16 7635 2-In-1

    Views of Inspiron 16 7635 2-in-1 Right 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 8: Top

    If the power button has a fingerprint reader, place your finger on the power button to log in. NOTE: The highlighted area indicates the actual active fingerprint reader area and the image is for illustration purposes only. Views of Inspiron 16 7635 2-in-1...

  • Page 9: Front

    NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals. 3. Right speaker Provides audio output. 4. Precision touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.

  • Page 10: Bottom

    For more information about cleaning air vents, search for articles in Knowledge Base Resource at www.dell.com/support. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of Inspiron 16 7635 2-in-1...

  • Page 11: Modes

    Modes The following modes are applicable for your 2-in-1 computers. Notebook Tablet Views of Inspiron 16 7635 2-in-1...
  • Page 12 Stand Tent Views of Inspiron 16 7635 2-in-1...

  • Page 13: Chapter 2: Set Up Your Inspiron 16 7635 2-In-1

    To conserve battery power, the battery might enter power-saving mode. Connect the power adapter and press the power button to turn on the computer. 2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 14 Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. SupportAssist SupportAssist proactively and predictively identifies hardware and software issues on your computer and automates the engagement process with Dell Technical support.

  • Page 15: Chapter 3: Specifications Of Inspiron 16 7635 2-In-1

    Specifications of Inspiron 16 7635 2-in-1 Dimensions and weight The following table lists the height, width, depth, and weight of your Inspiron 16 7635 2-in-1. Table 3. Dimensions and weight Description Values Height: Front height 16.23 mm (0.63 in.) Rear height 17.54 mm (0.69 in.)

  • Page 16: Chipset

    Chipset The following table lists the details of the chipset supported by your Inspiron 16 7635 2-in-1. Table 5. Chipset Description Values Chipset Barcelo Refresh Processor AMD Ryzen 5 7530U/ AMD Ryzen 7 7730U DRAM bus width 128-bit Flash EPROM...

  • Page 17: External Ports

    M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) modules supported on your Inspiron 16 7635 2-in-1. Table 9. Wireless module specifications Description Option one...

  • Page 18: Audio

    Microsoft Windows may not support Microsoft Windows may not support the full Bluetooth 5.3 functionality. the full Bluetooth 5.3 functionality. Audio The following table lists the audio specifications of your Inspiron 16 7635 2-in-1. Table 10. Audio specifications Description Values Audio controller...

  • Page 19: Media-Card Reader

    Up to 1 TB M.2 2280, Class 40 solid-state drive PCIe NVMe Gen4 x4 Up to 2 TB Media-card reader The following table lists the media cards supported by your Inspiron 16 7635 2-in-1. Table 12. Media-card reader specifications Description Values Media-card type...

  • Page 20: Keyboard Shortcuts Of Inspiron 16 7635 2-In-1

    Keyboard shortcuts of Inspiron 16 7635 2-in-1 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations. Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions.

  • Page 21: Camera

    Fn + Esc Toggle Fn-key lock Fn + Left Arrow Home Fn + Right Arrow Camera The following table lists the camera specifications of your Inspiron 16 7635 2-in-1. Table 16. Camera specifications Description Values Number of cameras Camera type...

  • Page 22: Power Adapter

    For more information about touchpad gestures available on Windows, see the Microsoft knowledge base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your Inspiron 16 7635 2-in-1. Table 18. Power adapter specifications Description Values...

  • Page 23: Display

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 24: Fingerprint Reader (Optional)

    Power consumption (maximum) 4.73 W Anti-glare vs glossy finish Glossy Fingerprint reader (optional) The following table lists the fingerprint-reader specifications of your Inspiron 16 7635 2-in-1. NOTE: The fingerprint reader is located on the power button. Table 21. Fingerprint reader specifications Description...

  • Page 25: Multiple Display Support Matrix

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light displays. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.
  • Page 26 ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. ● Take an extended break for 20 minutes every two hours. Specifications of Inspiron 16 7635 2-in-1...

  • Page 27: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 28: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 29: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 30: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 31 NOTE: Screw color may vary with the configuration ordered. Table 25. Screw list Component Screw type Quantity Screw image Base cover M2x4 Captive screw 4-cell battery (64 Wh) M2x3.5 6-cell battery (86 Wh) M2x3.5 M.2 2230 mounting bracket M2x1.8 M.2 2230 solid-state drive M2x3 M.2 2280 solid-state drive M2x3...

  • Page 32: Major Components Of Inspiron 16 7635 2-In-1

    Quantity Screw image System board M2x1.8 Major components of Inspiron 16 7635 2-in-1 The following image shows the major components of Inspiron 16 7635 2-in-1. 1. Base cover 2. Speaker board cable 3. I/O board cable 4. Heat sink Working inside your computer...
  • Page 33 19. Power button with fingerprint reader NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 34: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 35 Removing and installing Customer Replaceable Units (CRUs)

  • Page 36: Installing The Base Cover

    Steps 1. Remove the six screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover will open up creating a gap between the base cover and the palm-rest and keyboard assembly at the hinges.
  • Page 37 Removing and installing Customer Replaceable Units (CRUs)

  • Page 38: Solid-State Drive

    Steps 1. Connect the battery cable to the connector on the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3.

  • Page 39: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive assembly to the system board. 2. Slide and lift the M.2 2230 solid-state drive assembly off the system board. 3. Flip over the M.2 2230 solid-state drive assembly. 4.
  • Page 40 ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Place and align the M.2 2230 solid-state drive on the M.2 2230 solid-state drive mounting bracket. 2.

  • Page 41: Removing The M.2 2280 Solid-State Drive

    Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.

  • Page 42: Wireless Card

    ● M.2 2230 solid-state drive + M.2 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the system board. 2.

  • Page 43: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket and the wireless card to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and lift the wireless card off the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 44 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer: Table 26. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...

  • Page 45: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the fan and provides a visual representation of the removal procedure. Steps 1.
  • Page 46 Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 47: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 48: Installing The 4-Cell Battery (64 Wh)

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure only applies to computers shipped with a 4-cell battery (64 Wh) installed. The following image(s) indicate the location of the 4-cell battery (64 Wh) and provides a visual representation of the removal procedure.

  • Page 49: Removing The 6-Cell Battery (86 Wh)

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 50: Installing The 6-Cell Battery (86 Wh)

    Steps 1. Disconnect the battery cable from the system board. 2. Remove the six screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 6-cell battery (86 Wh) CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 51: Coin-Cell Battery

    Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the six screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 52: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 53: Heat Sink

    Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 54: Installing The Heat Sink

    Steps 1. In reverse sequential order (4 > 3 > 2 > 1), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 55: I/O Board

    Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1 > 2 > 3 > 4) tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 56: Installing The I/O Board

    Steps 1. Remove the two screws (M2.5x5) and the screw (M2x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Peel the tape that secures the I/O-board connector latch to the I/O board. 4.

  • Page 57: Power Button

    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 58: Installing The Power Button

    About this task NOTE: This procedure applies only to computers shipped with a standard power button. The following image(s) indicate the location of the power button and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) and the screw (M2x4) that secure the left display hinge to the palm-rest and keyboard assembly.
  • Page 59 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies only to computers shipped with a standard power button. The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure.

  • Page 60: Power Button With Fingerprint Reader

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1.

  • Page 61: Installing The Power Button With Fingerprint Reader

    Steps 1. Remove the two screws (M2.5x5) and the screw (M2x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Lift the palm-rest and keyboard assembly to lift the left display hinge from the palm-rest and keyboard assembly. 3.
  • Page 62 About this task NOTE: This procedure applies only to computers shipped with a power button with fingerprint reader. The following image(s) indicate the location of the power button with fingerprint reader and provides a visual representation of the installation procedure. Steps 1.

  • Page 63: Speakers

    2. Follow the procedure in After working inside your computer. Speakers Removing the speakers CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 64: Installing The Speakers

    2. Using the pull tab, disconnect the speaker-board cable from the system board. 3. Remove the speaker-board cable from the routing guides on the palm-rest and keyboard assembly. 4. Lift the latch and disconnect the touchpad cable from the system board. 5.

  • Page 65: Touchpad

    Steps 1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly. 2. Route the speaker cables through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cables to the connector on the system board. 4.

  • Page 66: Installing The Touchpad

    Steps 1. Lift the latch and disconnect the touchpad cable from the system board. 2. Lift the latch and disconnect the touchpad cable from the touchpad. 3. Remove the five screws (M2x1.8) and the three screws (M1.6x2.5) that secure the touchpad to the palm-rest and keyboard assembly.
  • Page 67 Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x1.8) and the three screws (M1.6x2.5) that secure the touchpad to the palm-rest and keyboard assembly.

  • Page 68: Speaker Board

    Speaker board Removing the speaker board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the speaker board and provides a visual representation of the removal procedure. Steps 1.

  • Page 69: Display Assembly

    About this task The following image(s) indicate the location of the speaker board and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the speaker board with the screw holes on the palm-rest and keyboard assembly. 2.
  • Page 70 Removing and installing Field Replaceable Units (FRUs)

  • Page 71: Installing The Display Assembly

    Steps 1. Disconnect the display-speaker cable from the speaker board and remove the display-speaker cable from the cable-routing guides. 2. Peel the tape that secures the display-cable connector latch to the system board. 3. Lift the latch and disconnect the display cable from the connector on the system board. 4.

  • Page 72: System Board

    Steps 1. Place the palm-rest and keyboard assembly on a clean and flat surface. 2. Place the display assembly on the palm-rest and keyboard assembly. CAUTION: To avoid damaging the display, do not slide the display assembly. 3. Align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 4.
  • Page 73 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 4-cell battery (64 Wh) or the 6-cell battery (86 Wh), whichever is applicable. 4. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever is applicable.
  • Page 74 Steps 1. Disconnect the fan cable from the system board. 2. Peel the tape that secures the I/O-board connector latch to the system board. 3. Lift the latch and disconnect the I/O-board cable from the system board. 4. Disconnect the speaker cables from the connector on the system board. 5.

  • Page 75: Installing The System Board

    8. Lift the latch and disconnect the keyboard-backlight cable from the system board. 9. Remove the two screws (M2x4) that secure the USB Type-C bracket to the system board. 10. Lift the USB Type-C bracket off the system board. 11. Remove the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 12.
  • Page 76 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Place the USB Type-C bracket on the system board. 4.

  • Page 77: Palm-Rest And Keyboard Assembly

    8. Connect the touchpad cable to the system board and close the latch. 9. Connect the speaker-board cable to the connector on the system board. 10. Connect the speaker cables to the connector on the system board. 11. Connect the I/O board cable to the connector on the system board and close the latch. 12.

  • Page 78: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyoard assembly. Installing the palm-rest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The replacement palm-rest and keyboard assembly comes pre-assembled with the following components.
  • Page 79 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. NOTE: Brackets are required on the palm-rest and keyboard assembly for computer configuration with the 4-cell battery (64 Wh).

  • Page 80: Chapter 7: Software

    ● Windows 11 Pro National Academic, 64-bit ● Windows 11 Home, 64-bit ● Windows 11 Home in S-mode, 32-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Software...

  • Page 81: Chapter 8: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 82: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● HDD1- Windows Boot Manager ● BIOS Setup ● Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. ●...
  • Page 83 Table 29. System setup options—Advance menu (continued) Advanced operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. By default, the USB Emulation option is enabled.
  • Page 84 By default, the BIOS Auto-Recovery option is disabled. SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. By default, the Auto OS Recovery Threshold value is set to 2. SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 85 Table 30. System setup options—Security menu (continued) Security By default, Password Change is permitted. Absolute Enables or disables the BIOS module interface of the optional Computer Service from Absolute Software. By default, the Absolute option is disabled. Absolute Status Displays Absolute status. Windows SMM Security Mitigations Table (WSMT) Enables or disables the Windows SMM Security Mitigations Table.

  • Page 86: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 87: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 88: Assigning A System Setup Password

    NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 89: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 90: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 91: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 92: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 93: System-Diagnostic Lights

    3~5 seconds. Non-RPMC Flash on Boot Replace the system board. Guard fused system CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...
  • Page 94 (AC, battery, coin cell) and drain flea power by pressing and holding down power button 3~5 seconds to ensure all power are drained. ● Run "BIOS recovery from USB", and the instructions are in the website Dell support. Troubleshooting...

  • Page 95: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 96: Wifi Power Cycle

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...
  • Page 97 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 36. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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