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Table 3. Typographical conventions (continued)
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Where to find product documentation
● The
Customer Support
● The
Community Network
Where to get support
The
Customer Support
website provides access to product licensing, documentation, advisories, downloads, and how-to and
troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.
To access a product-specific page:
1. Go to the
Customer Support
2. In the search box, type a product name, and then from the list that appears, select the product.
Support library
The support library contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx)
or by keyword.
To search the support library:
1. Go to the
Customer Support
2. On the Support tab, click Support Library.
3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by
typing a product name in the search box, and then selecting the product from the list that appears.
Service requests
To obtain in-depth help from Licensing, submit a service request. To submit a service request:
1. Go to the
Customer Support
2. On the Support tab, click Service Requests & Dispatch Status.
NOTE:
To create a service request, you must have a valid support agreement. For details about either an account or
obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the
Service Request Number field, type the service request number, and then click Search.
To review an open service request:
1. Go to the
Customer Support
2. On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
3. On the Service Requests page, click View All Service Requests.
Online communities
For peer contacts, conversations, and content on product support and solutions, go to the
Interactively engage with customers, partners, and certified professionals online.
Square brackets enclose optional values
Vertical bar indicates alternate selections - the bar means "or"
Braces enclose content that the user must specify, such as x or y or z
Ellipses indicate nonessential information omitted from the example
website
website.
website.
website.
website.
Community Network
web page.
Preface
9
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