Troubleshooting; Error Messages - Xiaomi MI E12 User Manual

Issues Possible Causes and Solutions
The robot vacuum no The 2-in-1 dust compartment with water tank is
longer cleans efficiently, full. Please clean it.
or leaves dust behind. The filter is blocked, please clean the filter.
A foreign object has been caught in the brush.
Please clean the brush.

Troubleshooting

When the robot vacuum encounters a problem, it may play a voice prompt.
Please refer to the information below to resolve the corresponding issue.

Error Messages

Possible Causes and Solutions
Please make sure the 2-in-1 Make sure the 2-in-1 dust compartment with
dust compartment with water tank is securely installed.
water tank is installed.
Please make sure the mop Make sure the mop pad holder and mop pad
pad is installed. are securely installed.
Please move the robot The robot vacuum is tilted at startup. Move
vacuum to a level the robot vacuum to a horizontally level
surface to start. surface and restart it. You can also reset the
level of robot vacuum in the Mi Home/Xiaomi
Home app, and then restart it.
Error Messages
Please return the robot
vacuum to the dock to
charge.
Please help remove the
obstacles around the robot
vacuum and try again.
Please wipe the cliff
sensor clean and move the
robot vacuum to a new
location to start.
Please clear any foreign
objects from the collision
sensor.
13
Possible Causes and Solutions
The robot vacuum cannot return to the dock to
charge. Place the robot vacuum onto the
charging dock and check whether the charging
dock is connected to power.
The robot vacuum may be caught or stuck.
Clear away any obstructions around it.
Part of the robot vacuum may be off the
ground. Re-position the robot vacuum and
restart it. This error may also occur if the cliff
sensor is dirty. Wipe off the dirt from the cliff
sensor.
The collision sensor may be stuck. Gently tap
it several times to remove any foreign objects.
If nothing falls out, move the robot vacuum to
a different place and restart it.