Common Issues; Possible Causes And Solutions - Xiaomi MI E12 User Manual

Components Maintenance
Frequency
Side brush
Every two weeks
Brush
Weekly
Filter
Weekly
Brush cover /
Mop pad
A er each use
Note: Please refer to the table for accessory replacements to ensure the optimal cleaning
effect.

Common Issues

Issues

Possible Causes and Solutions

The robot vacuum The ba ery level is low. Fully recharge the robot
does not turn on. vacuum, then try again.
The ambient temperature is too low (below 0°C) or
too high (above 35°C).
The robot vacuum The ba ery level is low. Fully recharge the robot
does not start vacuum, then try again.
cleaning.
The robot vacuum Make sure the robot vacuum is not set to DND
does not resume mode, which will prevent the robot vacuum from
cleanup. resuming cleanup.
The robot vacuum does not resume cleaning when
it is manually returned to the dock to charge or
placed onto the charging dock.
Replacement
Frequency
Every 3–6 months
Every 6–12 months
Every 3–6 months
Every 3–6 months (or upon worn)
Every 3–6 months (or upon worn)
Issues Possible Causes and Solutions
The robot vacuum There are too many obstructions around the
does not return to charging dock. Place the charging dock in a more
the charging dock. open area.
The robot vacuum is too far away from the
charging dock. Move it closer to the charging dock
and try again.
The robot vacuum Make sure there is enough open space around
does not charge. the charging dock and its charging contacts are
free of dust and other debris.
The ambient temperature is too low (below 0°C)
or too high (above 35°C).
The robot vacuum has Turn the robot vacuum off and then restart it.
an abnormal behavior.
The robot vacuum Make sure the robot vacuum is connected to the
does not perform network; otherwise, it cannot synchronize time
scheduled cleanups. and perform the scheduled cleanups.
Make sure the robot vacuum is not set to DND
mode. The DND mode will prevent the robot
vacuum from performing scheduled cleanups.
The robot vacuum Make sure the robot vacuum is connected to the
keeps going offline. network and stays in the range of Wi-Fi at all times.
The robot vacuum A foreign object might be caught in the brush, side
makes strange noises brush, or the le /right wheel. Turn off the robot
while cleaning. vacuum and remove any debris.
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