Lenovo IdeaCentre 5i G8 Hardware Maintenance Manual
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Lenovo IdeaCentre 5i G8 Hardware Maintenance Manual

Lenovo IdeaCentre 5i G8 Hardware Maintenance Manual

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IdeaCentre 5i (14L, 8)
Hardware Maintenance Manual

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  • Page 1 IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...
  • Page 2 First Edition (October 2022) © Copyright Lenovo 2022. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Contents Call Lenovo ....Before you contact Lenovo ..Chapter 1. Important safety Lenovo Customer Support Center ..
  • Page 4 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.

  • Page 5: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2022...

  • Page 6: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 7: Safety Inspection Guide

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) •...

  • Page 8: Handling Electrostatic Discharge-Sensitive Devices

    8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 9 • Italian • Korean • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 10 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 11 Chapter 1 Important safety information...
  • Page 12 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...
  • Page 13 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 14 Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 15 Chapter 1 Important safety information...
  • Page 16 IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 19 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 20 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 21 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 22 Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 23 Chapter 1 Important safety information...
  • Page 24 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...
  • Page 25 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 26 • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
  • Page 27 Chapter 1 Important safety information...
  • Page 28 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 29 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 30 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 31: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2022...

  • Page 32: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 33: Chapter 3. Product Overview

    Chapter 3. Product overview Front 1. Optical drive eject button* 2. Optical drive activity indicator* 3. Power button 4. Headset connector ® 5. USB-C (3.2 Gen 1) connector 6. USB 3.2 connectors Gen 1 (2) * for selected models © Copyright Lenovo 2022...

  • Page 34: Rear

    Rear 1. Audio line-out connector 2. HDMI 1.4 connector 3. VGA-out connector 4. USB 2.0 connectors 6. Power cord connector 5. PCI Express card area 7. Ethernet connector 8. Padlock loop 9. Security-lock slot IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...

  • Page 35: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2022...

  • Page 36: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...

  • Page 37: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 38: Post Error Codes

    POST error codes Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following operations: •...

  • Page 39: Miscellaneous Error Conditions

    8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 40 Message/Symptom FRU/Action Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1. System Board diagnostics diskette in the first 3.5-inch diskette drive. 2. Diskette Drive Cable 3.

  • Page 41: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3.
  • Page 42 IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...

  • Page 43: Chapter 5. Help And Support

    Where can I get the latest device • Lenovo Vantage or Lenovo PC Manager drivers and UEFI/BIOS? • Lenovo Support Web site at https://support.lenovo.com...
  • Page 44 Use Lenovo Vantage to: • Configure device settings. • Download and install UEFI BIOS, drivers and firmware updates. Type Lenovo Vantage in the search box and then press • Secure your computer from outside threats. Enter. • Diagnose hardware problems.

  • Page 45: Call Lenovo

    Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...
  • Page 46 • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 47: Chapter 6. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2022...

  • Page 48: Major Frus And Crus

    Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air gaps. The hexagonal socket is used to pick up the antenna connectors. Major FRUs and CRUs Your computer contains the following types of CRUs and FRUs: •...
  • Page 49 Number Description Self-service CRU Optional-service CRU Computer cover Storage drive Storage drive cable Storage drive rubbers Optical drive latch* Optical drive* Optical drive bezel* Optical drive shielding* Storage drive power cable Optical drive cable* Memory Wi-Fi card cover Wi-Fi card M.2 solid-state drive heat sink M.2 solid-state drive and Wi-Fi card bracket HDMI cover...
  • Page 50 Optional-service CRU Rear Wi-Fi antenna cover Screw kit Power cord Mouse* Keyboard* * for selected models For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...

  • Page 51: System Board

    System board 8-pin power connector Microprocessor fan connector Memory slot (DIMM1) Memory slot (DIMM3) Buzzer Power button connector 10-pin power connector Auxiliary fan connector SATA power connectors (2) Clear CMOS header SATA 3.0 connectors (3) M.2 solid-state drive slot M.2 Wi-Fi card connector Thermal sensor connector Front USB 2.0 connector LED cable connector...

  • Page 52: Power Cord

    When installing an external option, see Chapter 3 “Product overview” on page 29 to identify the required connector. Then, use the instructions that come with the option to help you make the connection and install any required software or device drivers. Power cord Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.

  • Page 53: Vga Cover

    Before you remove the chassis rubber feet, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Hold the sides of the computer and gently lay it down so that the computer cover is facing up. Removal step VGA cover Prerequisite...

  • Page 54: Hdmi Cover

    Removal step HDMI cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you remove the HDMI cover, turn off the computer and wait several minutes until the computer is cool. Removal step Computer cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.

  • Page 55: Front Bezel

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Unlock any locking device that secures the computer cover. 3.

  • Page 56: Optical Drive

    Replacing steps Optical drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.

  • Page 57: Optical Drive Bezel

    2. Remove the computer cover. See “Computer cover” on page 50. 3. Remove the front bezel. See “Front bezel” on page 51. Replacing steps Optical drive bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 58 For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Remove the computer cover. See “Computer cover” on page 50. 3. Remove the front bezel. See “Front bezel” on page 51. Replacing steps IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...

  • Page 59: Optical Drive Latch

    Optical drive latch Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Chapter 6 Hardware removal and installation...

  • Page 60: Storage Drive Bracket

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: • “Computer cover” on page 50 • “Front bezel” on page 51 • “Storage drive bracket” on page 56 •...
  • Page 61 1. Turn off the computer and remove all connected devices and cables. 2. Remove the computer cover. See “Computer cover” on page 50. 3. Remove the front bezel. See “Front bezel” on page 51. Replacing steps Chapter 6 Hardware removal and installation...

  • Page 62: Storage Drive

    Storage drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.

  • Page 63: M.2 Solid-State Drive And Heat Sink

    M.2 solid-state drive and heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Attention: The M.2 solid-state drive is sensitive.
  • Page 64 Removal steps • Type 1 • Type 2 • Type 3 IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...

  • Page 65: Front I/O Bracket

    Note: Remove the film that covers the thermal pad (if any) when installing the M.2 solid-state drive and the heat sink. Front I/O bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 66: Memory Module

    Replacing steps Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Ensure that you follow the installation order for memory modules shown in the following illustration. IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...
  • Page 67 For access, remove the following parts in order: • “Computer cover” on page 50 • “Front bezel” on page 51 • “Storage drive bracket” on page 56 Removal steps Chapter 6 Hardware removal and installation...

  • Page 68: Thermal Sensor

    Thermal sensor Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 69: Pci Slot Cover

    Replacing steps Note: If the card is held in place by retaining latch, press the latch as shown to disengage the latch. Then, gently remove the card from the slot. PCI slot cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 70: Wi-Fi Card

    Removal step Wi-Fi card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 71: M.2 Solid-State Drive And Wi-Fi Card Bracket

    Removal steps M.2 solid-state drive and Wi-Fi card bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 72: Front Wi-Fi Antenna

    Removal step Front Wi-Fi antenna Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 73: Rear Wi-Fi Antenna

    Removal steps Rear Wi-Fi antenna Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 74: Power Supply Assembly

    Replacing steps Power supply assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Although there are no moving parts in the computer after the power cord has been disconnected, the following warnings are required for your safety. Keep fingers and other parts of your body away from hazardous, moving parts.

  • Page 75: Heat Sink Assembly

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. For access, do the following: 1.

  • Page 76: Microprocessor

    Removal steps Microprocessor Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 77: System Fan

    System fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.

  • Page 78: System Board

    Replacing steps System board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool.
  • Page 79 • Your microprocessor sockets and socket covers might look slightly different from the illustrations in this topic. • Do not touch the pins on the microprocessor socket or the gold contacts on the microprocessor. For access, do the following: 1. Record the cable routing and cable connections, and then disconnect all cables from the system board. See “System board”...

  • Page 80: Rear I/O Bracket

    Note: Carefully handle the system board by its edges. The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling. Microprocessor socket cover installation procedure 1. After you have removed the microprocessor from the failing system board, close the microprocessor retainer.
  • Page 81 Removing step Chapter 6 Hardware removal and installation...
  • Page 82 IdeaCentre 5i (14L, 8) Hardware Maintenance Manual...

  • Page 83: Chapter 7. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 84 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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