Issues Related to the Screen (Colour)
•
The screen resolution is low (16 colours).
- Use PC settings to set the colour to 24 bits (True Colour) or above.
•
The screen colour is unstable or looks black and white.
- Check the connection status of the signal cable. Alternatively, reinsert the graphics card.
•
Black spots or bright spots appear on the screen.
- Some pixels (red, green, blue, black) are visible on the screen due to the unique characteristics of the display panel.
This is not a product malfunction.
•
The screen brightness looks dark.
- Adjust the brightness and contrast.
- The backlight needs to be repaired.
-
If the internal temperature of the enclosure rises, the screen brightness may be reduced. Clean the heat exchanger
or filter in the enclosure periodically.
Issues Related to Sound
•
The audio doesn't work.
- Check if the audio cable is connected properly.
- Adjust the volume of the product or external device.
- Check if the sound is set correctly.
•
The sound is too dull.
- Select the appropriate equaliser sound.
•
The sound is too low.
- Adjust the volume of the product or external device.
•
For some models, you will need to purchase external speakers separately since they do not have speakers built-in.
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