Customer Support - Levoit Vital 100S User Manual

TROUBLESHOOTING (CONT.)
Problem
Strange smell coming from
the air purifier.
Air Quality Indicator always
stays blue, even when the air
quality is poor.
Air Quality Indicator always
stays red.
Air purifier randomly turns
off.
is still on after replacing
the filter.
has not turned on after 9
months.
turned on before 9
months.
If your problem is not listed, please contact
Possible Solution
Clean the filter, or replace if necessary.
Contact Customer Support (see page 25).
Make sure not to use your air purifier in an area with high
humidity or while diffusing essential oils.
Clean the dust sensor lens (see page 21).
The dust sensor detects airborne particles, but it cannot
detect gas. Make sure there aren't gasses polluting the air.
Clean the dust sensor lens (see page 21).
If you're using an ultrasonic humidifier near the air purifier,
the mist may affect the accuracy of the dust sensor. The dust
sensor will detect the large mist particles, and the Air Quality
Indicator may turn red. Avoid using an ultrasonic humidifier
near the air purifier, or avoid using Auto Mode.
Air purifier is malfunctioning. Stop using the air purifier and
contact Customer Support (see page 25).
Reset the Check Filter Indicator (see page 18).
is a reminder for you to check the filter and will light up
based on how much the air purifier has been used, as well as
other factors (see page 18). If you don't use your air purifier
often, will take longer to turn on.
is a reminder for you to check the filter and will light up
based on how much the air purifier has been used, as well
as other factors (see page 18). If you run your air purifier
frequently, will turn on sooner.
Customer Support (see page
EN
25).
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