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Nippon Primex NP-2411 Manual

2 inch / 3 inch high speed kiosk printer
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All specifications described are subject to change without prior notice.
Though we made assurance doubly sure to write this product specifications,
Please contact us if you find any mistakes and erroneous omitting.
● Head Office
1-5-12 Unoki, Ohta-Ku, Tokyo 146-8650 Japan
TEL: +81 3 3750 5817
E-mail: overseas@primex.co.jp
URL: http://www.primex.jp
D-F0472 NP-2411/3411 Product Specifications Rev.1.80
Product Specifications
2 inch / 3 inch High Speed KIOSK Printer
NP-2411
NP-3411
Revision 1.00 2008.08.09 1
Revision 1.80 2012.01.26 9
Nippon Primex Inc
FAX: +81 3 3750 4555
Spec. №
st
edition
th
edition
D-F0472

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Summary of Contents for Nippon Primex NP-2411

  • Page 1 Please contact us if you find any mistakes and erroneous omitting. Nippon Primex Inc ● Head Office 1-5-12 Unoki, Ohta-Ku, Tokyo 146-8650 Japan TEL: +81 3 3750 5817 FAX: +81 3 3750 4555 E-mail: overseas@primex.co.jp URL: http://www.primex.jp D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 2 *Added “For prevention o f malfunction…” How to shift to Deleted the unnecessary setting mode 6 part Command Reference Printer Information Added: 14 2､16 Transmission (ESC s n) GS U Dn Addition 3､22 (USB serial numbe r setting) D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 3 ● DO NOT absolutely open the upper cover while printing and/or cutter operation. It may damage thermal head and cutter. ● DO NOT pull out the paper with the upper cover closed. ● DO NOT block the paper outlet while print operation. Also, DO NOT grab the paper while print operation. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 4 ● A part of this product is made from coated steel plate. It does not affect the product’s quality and performance at all even if the cut face of the steel plate get rusty after a long time period. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 5 ● DO NOT conduct operation that is not suggested in this instruction. It may cause accident or failure. ● Data can not be long-term stored, permanently stored and saved since it is basically evanescent. Nippon Primex Inc is not responsible for any damages of data deletion or lost income due to breakdown, repair or inspection.

  • Page 6: Table Of Contents

    Character Code Table, Code Page 1253, Code Page 1250, Code Page 1251, Code Page 1252, Code Page 1254 ・Kanji Code Table [JIS C 6226･1983] (D-F10068) ・Chinese Code Table [GB18030-2000] (D-F10069) ・Korean Code Table [KS X1001-1992] (D-F10070) D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 7: Overview

    (1) Paper size (default setting) ２：２ inch（standard：58mm） ３：３ inch（standard：80mm） (2) Interface（default setting） Standard Ｄ：SERIAL（RS232C）,USB（V2.0 FULL SPEED）Dual, Selection Specification possibly considered for mass production Ｕ：USB（V2.0 FULL SPEED）only (3) OEM（comply with separate delivery specification） No marking : standard model D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 8: Feature

    17. Enable to flash the edge part of the paper exit by attaching LED bezel ２ 18. Selectable options *1 Refer to [２．２ Paper specifications] for details. *2 Refer to [１．４ Options] for details. *3 [F/W] refers to [firmware]. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 9: Configuration

    3 inch, USB, NP-3411U Power supply 2 pin ○ The board with DIP switch Thermal roll paper W80xOD30(ID12)mm ○ Printer main body (NP-3411 or NP-2411)... 1 unit Accessory * Thermal roll paper (sample)....１ roll D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 10: Options

    （In case paper length is less than 55mm, it is not easy to pull paper from bezel.) 6）Presenter NPT-306 Paper retraction presenter Please read carefully specification D-F0482 for consideration to use. 7）Paper jumbo holder UPH-LA Universal paper jumbo holder Please read carefully specification D-F10060. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 11: Specifications

    3: Character decoration Double width Double height Quadruple Enhanced print Double strike Inverted 90°clockwise rotation Underline 4: Line spacing (default) 4.25mm (1/6 inch) *NOTE 1) Printing speed depending on condition. **NOTE 2) KS X 1001:1992 built-in font. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 12 375 (H) mm 4: Master carton weight 11.6kg 13.0kg (includes 12pcs) (includes 12pcs) ***NOTE 3) Mounting shall be placed horizontally. Please contact us for different mounting. ****NOTE 4) Only available for F/W Ver.1.30 or later. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 13: Paper Specifications

    ・Sufficiently confirm when using preprinted paper. Especially, beware of the print side surface because there is a paper sensor equipped. ・DO NOT use long-term stored paper roll because it may not perform satisfactory print quality. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 14 In case of dew drop, turn OFF and wait until the dew disappears. *Select thermal paper which has a low level of Na+ ion, K+ ion and CI- ion when using non-recommended thermal paper and should be well evaluated in reliability. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 15 A position: Remaining OD22.0±2.5mm (default) B position: Remaining OD24.0±2.5mm Ａ Ｂ NE sensor unit M2 Screw b) Axis inner core diameter 25.4mm Ｃ position : Remaining OD34.0±2.5mm Ｄ position : Remaining OD37.0±2.5mm （Recommended position for OD33.4mm） Ｃ Ｄ D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 16: Printing Area

    Switch ), however the right margin (D) will be 1mm, so that printing may be out of range due to paper bias. *2：When change paper width, Refer to [NP-2411 Change paper width 58mm→60mm] *3：When change paper width, Refer to [NP-3411 Change paper width 80mm→76mm]...
  • Page 17 76mm. (1 place) Remove screw.(1 place) Small screw M2x4 Small screw M2x4 No.0 Paper width 76mm Screw No.0 * Note : DO NOT float or bend of Guide, and DO NOT loose screw. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 18 Paper width 76mm Small screw M3 Boss hole * DO NOT float or bend of paper holder, and DO NOT loose screw. After changed. Paper width 76mm Interspace between Interspace outside Guide paper holder and plate D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 19 [NP-2411 Change paper width 58mm to 60mm] Before change. Paper width 58mm(Default) Guide Paper Holder Move Guide and Paper holder. Chase outside guide Interspace between plate and paper holder * Power is OFF. (1) Remove 2 screws printer outside. Remove screw (2 places) Small screw M3 (2) Pull PH-10 to arrow direction and remove plate.
  • Page 20 Remove screw (1 place) Small screw M3 Paper width 60mm Boss hole * DO NOT float or bend of paper holder, and DO NOT loose screw. After changed. Paper width 60mm Paper holder is Interface inside Guide. outside. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 21: Cutter Specifications

    B size cutting margin will be 11.5±1mm * Do not operate such as paper strip occurs by cutting. It may cause paper jam. * When selecting “Movable blade : Full cut”, DO NOT use any other cut mode except full cut. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 22: Sensor Position

    * Do not preprint within 5.0mm on both sides of basic position by deep color. Sufficiently confirm when using preprinted paper. For prevention of sensor malfunction, do not pre-print vertical and horizontal direction on a black mark sensor when you print black mark. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 23: Power Supply Specification

    Should it is not conductable, connect cables near by the printer and place an electrolysis condenser of approx. 2200u between PS and GND. Rated voltage should be higher than 35V. *Recommend to use LPS power supply. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 24: Reliability Specifications

    Using environment ：Normal temperature, normal humidity * Life duration will differ when using the non-recommended papers because of its quality, width and thickness. Have the user confirm itself with paper that user Intends to use actually. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 25: Environment Specifications

    Class A(Approved) Class A(Approved) Approved *1 It will be unapplied when selecting different appearance from standard. *2 It will be unapplied that, even if revision “02A”, production prior to approved date end of June 2010. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 26: External Dimensions

    2.10 External Dimensions (1) NP-2411 外部接続コネクタ max. max. S=3:1 ※カット動作により[A][B]部の黒色部品は突出します Isometric S=2:3 4- Ø 3.5 17.3 53.7 123.5 * This drawing is revision “02A “ D type. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 27 (2) NP-3411 *This drawing is revision “02A” D type. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 28 Reference t=1.0 Insert the printer from arrow diagram 側面視 direction and hook metal plate of mechanism side fixation screw part ﾌﾟﾘﾝﾀ取付穴(ﾒｶ側)中心より D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 29: Configurations

    : Receive buffer remaining amount's auto-reply format (when receive buffer remaining amount’s auto-reply is effective.) [FF]h + [01]h + [00]h + [00]h + [00]h + n *[00 ≤ n ≤ 0F]h n = Receive buffer remaining amount (0 ~ 15K byte) D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 30: Interface[Serial(Rs-232C Compliance)]

    *3 Occurs when turning the power OFF or during self-diagnostic print and while software reset or when receive buffer full or after receiving memory switch setting command or when rewriting firmware. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 31: Connector Signal Table

    *Use upon confirmation of sensor specification when connecting external near end sensor with non-standard paper-holder. Contact us for consultant. *This connector equips with standard paper-holder PH-10. Enable to visual check from the outside. This connector is mounted at side of the printer after revision “02A”. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 32 * This connector is mounted after revision “02A”. CN4(D type) When selecting round shape connector, CN2: round shape connector is mounted instead of CN1:2 pin connector CN12 (After revision “02A”) (After revision “02A”) D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 33: Functions

    *2：Setup is enabled at USB communication. Periodically auto-reply the same contents that will be replied when assigning receive buffer remaining size (n=01h) in [Printer Information Transmission]《ESC s n》command. Table 2 : Serial communication speed Serial transmit speed DS1-4 DS1-5 115200 38400 19200 9600 D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 34 In that case, regarding contents of memory switch function, please refer to [ 4. 1. 1 Switch setting (3) memory switch MS1 (F/W Ver.1.00 ~ 1.30)] [ 4. 1. 1 Switch setting (4) memory switch MS1 (F/W Ver.1.40 or later)] D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 35 Dark Standard * Setting of MS2-5 must be “OFF” at normal operation. *3：Figures in ( ) will be applied to NP-2411 Please refer to [2. 3 Printing Area]. *4：Applied to F/W Ver.1.40 or later Please refer to table 4 for bezel paper-out sensor function（Ａ function・Ｂ function）...
  • Page 36 MS1-4 size auto-reply Enable Disable * Setup is enabled when USB communication(MS1-1~3:OFF) * Periodically auto-reply the same contents that will replied when assigning receive buffer remaining size (n=01h) in [Printer Information Transmission] 《ESC s n》command. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 37 *2：Configuration is enabled at USB I/F communication. Periodically auto-reply the same contents that will reply when assigning receive buffer remaining size (n=01h) in [Printer Information Transmission]《ESC s n》command. Table 9 : Serial baud rate setting Serial baud rate setting MS1-4 MS1-5 115200 38400 19200 9600 D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 38 After F/W Ver.1.40 ：MS setting including contents set up until then will not be changed. F/W Ver.1.00~1.30 ：Contents configured until then is set and setup after in the middle of setting MS is all OFF. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 39 Since it is not detectable, please do not use a roll paper that is glued to the core at the end of the paper. Please replace with a new paper as soon as detection of paper out. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 40: Error Handling

    [line feed quantity of Smallest paper feed pitch unit ] «ESC 3 n» (refer to 5.3.15). *NOTE1 : Buffer full data number (max. print digit number) varies on the each size of ANK or Kanji. (please refer to [2. 1. 2 printing specification]) D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 41: Driving Selection

    No switch（only half size, no full size） Scandinavian No switch（only half size, no full size） Turkish No switch（only half size, no full size） *NOTE1: Since 00h ~ 1Fh are control code, no print is enabled. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 42: Operation Panel

    Since printer will return to same status as turning the switch on when activating RESET switch, it requires setting it again. It requires precaution when data remains to buffer because data will be deleted. FEED SWITCH ALARM LED RESET SWITCH D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 43: How To Set Roll Paper

    2) Fit and insert paper core hole to circular boss. （Make sure the holder is set in parallel.） （Make sure circular boss fits appropriately into the paper core hole.） Print Roll paper surface ＯＫ Round boss D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 44 (Make sure not to apply excess angle when opening the head cover, Also, beware not to catch a finger or hand in the cover.) * Since thermal head may be highly-heated right after printing, beware not to touch it. Paper Edge Shape Drawing D-F0472 NP-2411/3411 Product Specifications Rev.1.80...
  • Page 45 * In the incident of inserted paper on the bias, open the head cover and straighten the paper.(Do not slip roll paper out of paper guide.) When closing thermal head cover, make sure to close by pressing metal plate part not the head open lever. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 46: How To Remove The Remaining Paper, Jammed Paper

    * Beware not to touch cutter blade at paper jam failure because it may fall out from the unit. * Do not use excess power passing over stop position when open thermal head cover. * Beware not to tuck down fingers or hand. Head open lever D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

  • Page 47: How To Clean Thermal Head

    *It may have a bloom of paper depending on papers, check at the period of maintenance and decide what kind of a paper to use. *Make sure to turn ON the power after its complete dry. *Make sure not to apply excess angle when opening the head cover. D-F0472 NP-2411/3411 Product Specifications Rev.1.80...

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Np-3411

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