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Fix issues : Call and SIM issues
Issues making/receiving calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
has disappeared from your home screen, you just need to
SIM card not recognised
If you see
or
in the
1.
Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then, turn it on to establish a new connection
with the network.
2.
Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
Internet > SIM cards. Turn the SIM off
3.
If your phone has dual SIMs, turn your phone off, then
in the other SIM slot.
4.
Contact your carrier to make sure your account is set up properly.
5.
Ask your carrier to replace the SIM card.
6.
Perform an external phone reset.
No signal
1.
If you usually have a signal
area where you can receive a signal, such as outside. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
2.
If
aeroplane mode
3.
Turn your phone off and then on again.
4.
Check for app updates.
5.
Check if a software update is available
6.
Check that the Preferred network type is set to Global.
network > Preferred network type.) If you're experiencing service issues when it is set on Global, try a
different setting. Not all carriers support this feature.
7.
Remove your SIM card
8.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
9.
Reset the phone.
status bar
or a message that the SIM is not recognised:
but the
status bar
is on, turn it off.
for your phone.
and reinsert.
add a shortcut
remove
. Then turn it on
.
remove
the SIM that is not recognised and try it
shows
in your current location, move to another
(Settings
> Network & Internet > Mobile
for the Phone app.
and reinsert the SIM.
Settings
> Network &
187
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