Z3 Technology ZCube-21 User Manual
  1. Manuals
  2. Brands
  3. Z3 Technology Manuals
  4. Media Converter
  5. ZCube-21
  6. User manual

Z3 Technology ZCube-21 User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

User Guide
ZCube-21
Model Name:
DOC-USR-0253-01
Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use.
Copyright © 2021 Z3 Technology, LLC. All rights reserved.
Z3 Technology and ZEUS are registered trademarks of Z3 Technology, LLC.
This document contains proprietary information of Z3 Technology, LLC ("Z3"). This document may not be used, reproduced, disclosed, or
disseminated to anyone without the prior written approval of an authorized representative of Z3. Z3 reserves the right to change this product at
any time and without notice. All product names, trademarks, trade names, service marks, or service names mentioned in this document are the
property of their respective owners.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ZCube-21 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Z3 Technology ZCube-21

Summary of Contents for Z3 Technology ZCube-21

  • Page 1 Z3 Technology and ZEUS are registered trademarks of Z3 Technology, LLC. This document contains proprietary information of Z3 Technology, LLC ("Z3"). This document may not be used, reproduced, disclosed, or disseminated to anyone without the prior written approval of an authorized representative of Z3. Z3 reserves the right to change this product at any time and without notice.
  • Page 2 ZCube-21 User Guide DOC-USR-0253-01 REVISION HISTORY Version Date Change Note Author 05/10/2021 Initial document ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 3: Table Of Contents

    Record Snapshot ....................35 ONVIF  PROFILE S AND T ..................36 PERFORMING OTHER OPERATIONS WITH THE ZCube-21 ............37 Save Current Settings ................... 37 Advanced Settings Mode ..................38 Overlay Timestamp ....................39 Set a Static IP Address ..................40 Upgrade Firmware ....................
  • Page 4 APPENDIX C: Support and Troubleshooting ................66 Appendix C: Support ..................... 66 Appendix C: Troubleshooting ................... 66 Appendix C: Warranty ....................67 ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 5 ZCube-21 User Guide DOC-USR-0253-01 LIST OF FIGURES Figure 1 ZCube-21 Board Stack Dimensions ................7 Figure 2 ZCube-21 Package Contents ..................9 Figure 3 ZCube-21 Interfaces ..................... 10 Figure 4 CH1 Tab Configuration – UDP ................... 12 Figure 5 VLC Open Network Stream Screen for UDP ..............13 Figure 6 Example of Video Streaming to VLC (UDP) ..............
  • Page 6 Figure 48 Locating Your Computer’s IP Address ................ 63 Figure 49 Wowza Performance Settings ................. 64 Figure 50 Wowza Security Settings ..................65 ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 7: General Description

    1.0 GENERAL DESCRIPTION The ZCube-21 is a H.265/HEVC, H.264 and MJPEG video encoder designed for easy and portable use. It is capable of accepting 4K video at 30 frames per second and producing IP streams that can be sent on a standard Ethernet cable.

  • Page 8: Features

     ▪ ONVIF Profile S & T compliant  Compatible with the ZEUS DMD-4K decoder (also available from Z3 Technology) ▪ HTTP-based configuration software for user-friendly configuration, control and update ▪ RS-232 serial port for technical configuration and control ▪...

  • Page 9: Package Contents

    ZCube-21 User Guide DOC-USR-0253-01 The ZCube-21 supports simultaneous output of up to three streams encoded at different resolutions, frame rates and bit rates. Supported stream resolutions are: 2160p (8MP), 1440p (4MP), 1080p (2MP), 1280x1024, 720p (1MP), 480p, 576p, 1024x576, 800x600, 704x576, 640x480, 640x360, 420x380, 352x576, 352x288, 352x240, 320x240, and 320x180 The maximum performance for two channels is one 2160p30 plus one 720p30 stream.

  • Page 10: Operating Controls

    Terminals RS232-TX and RS232-RX provide access to the RS232 port. *RS422 is not currently supported. For advanced debugging purposes only. Not needed by typical users. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 11: Streaming Control

    This section gives step-by-step instructions on setting the ZCube-21 to output and stream video using each of the output format options: UDP, RTP, RTSP and RTMP . In addition to the ZCube-21, a Windows PC with the VLC media player downloaded is required.

  • Page 12: Figure 4 Ch1 Tab Configuration - Udp

    IP Address or “H265(HEVC)” Multicast Address (6) Note value (7) Click “Start” (1) If necessary, click “Stop” Figure 4 CH1 Tab Configuration – UDP ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 13: Figure 5 Vlc Open Network Stream Screen For Udp

    (5) Press Enter or click Play. You will see your camera’s video streaming to VLC. Figure 6 Example of Video Streaming to VLC (UDP) ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 14: Stream Rtp

    “Follow Input” to “RTP” (3) Note value (5) Click “Start” (1) If necessary, click “Stop” Figure 7 CH1 Tab Configuration – RTP ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 15: Figure 8 Example Of Encoded Video Streaming To Vlc (Rtp)

    Run VLC to View RTP Stream An SDP file is needed to view an RTP stream from the ZCube-21 in the VLC media player. If you have not yet downloaded these files to your computer, you can find them at Z3Cam-4K.Z3technology.com.

  • Page 16: Stream Rtsp

    (4) Change to “RTSP” (3) Note value (5) Click “Start” (1) If necessary, click “Stop” Figure 9 CH1 Tab Configuration – RTSP ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 17: Figure 10 Finding Your Encoder's Ip Address

    (4) Enter “rtsp:// IP_Address/z3-#.sdp” for the network URL. a. IP_Address will be the IP address of your ZCube-21. If your camera is set to DHCP (This is the default setting when it is first received.), you can find this in ZFinder or the web browser with your user interface open.

  • Page 18: Figure 11 Force Multicast Rtp Via Rtsp

    If using a multi switch/router network, please note that a failure can be caused by the TTL needing to be longer, resulting in the packets being discarded before reaching the ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 19: Figure 13 Example Of Z3 Video Streaming To Vlc (Rtsp)

    RTSP is only supported with VLC version 2.1.5 or later. When encoding via RTSP, any time the encoding session is stopped and restarted, you will need to reopen VLC in order to view the stream. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 20: Stream Rtmp

    ZCube-21 User Guide DOC-USR-0253-01 5.4 Stream RTMP When in H.264 mode, the ZCube-21 supports RTMP streaming accepted by a variety of CDN’s (Content Delivery Networks) and social media platforms for wide content distribution and live streaming. 5.4.1 RTMP Camera Streaming to the Wowza Streaming Engine™...

  • Page 21: Figure 14 Ch1 Tab Configuration - Rtmp Streaming To Wowza Streaming Engine

    PC on your network (for details on configuring Wowza, please see “APPENDIX B: Configuring the Wowza Server for RTMP”). ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 22: Figure 15 Navigating To The Wowza Test Player

    (1) Use IP address of Wowza server + “:8088” (2) Select “Applications” (4) Select “Test Players” (3) Select “live” Figure 15 Navigating to the Wowza Test Player ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 23: Figure 16 Viewing Streamed Content On Wowza Test Player

    DOC-USR-0253-01 (14) The Test Players popup screen will appear. Select the Adobe RTMP tab. (15) Enter the Stream name you listed as the Dest Address in the ZCube-21 user interface. For this example, enter hevc4k. (16) Click Start. You will see your camera’s video streaming to the Wowza server.

  • Page 24: Figure 17 Youtube Live Dashboard - Encoder Setup

    (9) It is recommended to set GOP Size to: a. 120 Frames – 240 Frames for 60 fps content. b. 60 Frames – 120 Frames for 30 fps content. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 25: Figure 18 Ch1 Tab Configuration - Rtmp Streaming To Youtube Live

    Select the Live Video link at the top of the Create Post dialog box near the top of the page. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 26: Figure 19 Facebook "Create Post" Dialog Box

    URL and Stream Key for your session displayed on the left. Figure 20 Facebook Live Streaming Dialog (4) Return to the ZCube-21 web interface and select the “Ch1” tab. Click “Stop.” Ensure the “Output Format” is set to “RTMPS.” (5) Enter the Server URL minus the protocol header and stream Key as a continuous string in the Dest Address field.

  • Page 27: Figure 21 Facebook Live Stream Encoder Settings

    (7) Return to the Facebook Live Video Setting dialog box to ensure your stream is previewing properly. Add a message to the video stream, if desired, and click Go Live at the bottom. Your Stream is now active! ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 28: Figure 22 Vlc Media Player Tools Menu

    Network Caching (ms) value. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 29: Figure 23 Vlc Media Player Advanced Preferences

    @ 300 ms, frame skips; @ 1000 ms, no frame skips 5 Mbps 1000 ms @ 300 ms, frame skips; @ 1000 ms, no frame skips Figure 24 Recommended Settings ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 30: Stream Multiple Resolutions

    DOC-USR-0253-01 5.5 Stream Multiple Resolutions The ZCube-21 supports simultaneous encode into up to three different resolutions, bit rates and output formats. Each output stream can be set using a separate channel tab. If the CH2 tab is not present, you can create a second channel by clicking on the tab.

  • Page 31: Record To Usb

    ZCube-21 User Guide DOC-USR-0253-01 5.6 Record to USB The ZCube-21 supports writing encoded video to a storage device connected to the USB port in .ts file format. Connect Storage to USB 3.1 Port Figure 26 USB Connection (1) Connect a USB flash drive or other USB storage device to USB on the back of the encoder.

  • Page 32: Figure 27 Ch1 Tab Configuration - Tsfile

    The PC should be at least a quadcore or 8-core PC. If the PC is too slow, frame skips and possibly video artifacts will be observed upon playback. VLC should be version 2.1.3 or newer. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 33: Microphone Input

    (4) Set to correspond with microphone (5) Click “Start” (1) If necessary, click “Stop” Figure 29 CH1 Tab Configuration – Microphone Audio Settings ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 34: Hdmi Pass-Through

    DOC-USR-0253-01 5.8 HDMI Pass-Through The ZCube-21 allows for the currently encoded content to be passed through to the HDMI output while the unit is streaming. This allows the camera content to be viewed on a TV or other display monitor.

  • Page 35: Record Snapshot

    5.9 Record Snapshot ZCube-21 supports taking a snapshot while streaming video. By default, the snapshot will be at the native ZCube-21 camera resolution (3840x2160) with an option to change the size of image. There are two ways to record a snapshot: (1) Using Camera Tab (see section 7.2)

  • Page 36: Onvif Profile S And T

    (2) Use ONVIF device discovery to find the ZCube-21 on the network. Note: For manual discovery of ONVIF, use the ZCube-21 IP address and the port 8080 as shown in the following URL example: http://192.168.0.120:8080/onvif/device_service. (3) Enter your valid user ID and password.

  • Page 37: Performing Other Operations With The Zcube-21

    7.0 PERFORMING OTHER OPERATIONS WITH THE ZCube-21 7.1 Save Current Settings If you have a specific configuration you’d like to preserve, you can save it so that when the ZCube-21 is powered off and back on, it automatically boots to those settings.

  • Page 38: Advanced Settings Mode

    (1) Under Device Setup, check the Advanced Settings box. (2) Click on the Save button. (1) Check “Advanced Settings” (2) Click “Save” Figure 35 Accessing Advanced Settings ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 39: Overlay Timestamp

    7.3 Overlay Timestamp This feature is currently not supported. The ZCube-21 supports the overlay of a system timestamp on the video stream. This is done via the Text Overlay feature on the encoder tab. (1) Click on the CH1 tab and stop the stream with the Stop button, if necessary.

  • Page 40: Set A Static Ip Address

    Figure 37 CH1 Tab Overlay Timestamp 7.4 Set a Static IP Address The ZCube-21 supports DHCP (Dynamic Host Configuration Protocol). This is enabled by default, allowing the encoder to dynamically receive an IP address at startup. The IP address that is assigned can be seen through using ZFinder.

  • Page 41: Figure 38 Saving Updated Network Settings

    (1) Run the ZFinder PC Utility on your Windows PC. The ZFinder window appears. ZFinder does a scan of the network and lists the location of all Z3 systems connected to the network. The ZCube-21 appears with your manually entered IP address.

  • Page 42: Upgrade Firmware

    ZCube-21 User Guide DOC-USR-0253-01 7.5 Upgrade Firmware Firmware upgrades for the ZCube-21 are available for download on your Z3 account. (1) In the System Setup Tab, click the Update device firmware button. Click here Figure 39 Updating Device Firmware Note: If this button is not selectable, it is because the encoder is running.

  • Page 43: Factory Reset

    ZCube-21 User Guide DOC-USR-0253-01 7.6 Factory Reset The ZCube-21 can be reset to its original factory settings using the pinhole reset on the lower right of the rear interface panel of the unit. Figure 41 Pinhole Reset (1) Allow the encoder to boot completely.

  • Page 44: Decode Options

    VLC guidelines for decoding at https://wiki.videolan.org/GPU_decoding VLC is an open source media player from the VideoLAN organization that can be downloaded for free online. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 45: Figure 42 Dxva Checker

    DXVA Checker Figure 42 DXVA Checker (1) Install DXVA Checker if necessary (2) Verify the HEVC_VLD_Main supports under Decoder Devices for HW Decoding. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 46: Figure 43 Lav Filters Configuration

    (3) Verify the HEVC checkbox is checked under Codecs for HW Decoding. (4) Enable the Nvidia video card under Hardware Decoder to use. (5) Select Apply. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 47: Figure 44 Disable Hardware Decoding In Vlc

    (4) In the Advanced Preferences window that appears, navigate to Video codecs on the left-hand column and select FFmpeg. (5) Select Disable in the Hardware decoding dropdown menu. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 48: Zeus  Dmd-4K Decoder

     8.2 ZEUS DMD-4K Decoder When in H.265 mode, the ZCube-21 is compatible with the ZEUS DMD-4K, also manufactured by Z3 Technology. Please contact Z3 for more information. Figure 45 ZEUS DMD-4K H.265 Decoder ZEUS is a registered trademark of Z3 Technology, LLC.

  • Page 49: Summary Of Options

    Specifies the network hostname for the device. MTU* 1500 Specifies the Network Maximum Transfer Units. Typically needs to be set lower if using a VPN. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 50 Button interface. New password Text box to enter new password. Password again Text box to re-enter new password. Must match previous field. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 51: The User Presets Tab

    Define a new configuration file. Up to nine configurations can be created. rename Rename a configuration file. delete Delete a configuration file. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 52: The Status Tab

    600 for 60 frames per second content). Input Status Input HDMI1 refers to the captured content from the camera lens Resolution Capture resolution for video ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 53: The Term Tab

    RS-485 interface for each PTZ device; both TCP Ports are required to be defined as the same Serial Port defined in the TermTab section above for ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 54 Camera 1 (VISCA) Sets the function of the serial port. User Console RS485(PTZ) TCP Port TCP port used for remote terminal server. PTZ Configuration ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 55: The Ch1 Tab (Channel 1)

    [Note 1] Video Codec H265(HEVC) Selects the codec used for compression of the output video stream. H264(AVC) ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 56 Audio Setup (if Audio Enable is set to True) Codec ARM AACLC Codec to be used for audio encode. ARM AACLC MPEG2 ARM AACHE ARM AACHE V2 ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 57 If an issue is encountered with a specific decoder, try setting this value to the same value as the video delay. Output Setup ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 58 Interval assigned to PCR in the TS stream in (UDP/TSRTP/TSFILE milliseconds. Only) PMT PID* 0 – 8191 (31) PID assigned to PMT in the TS stream. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 59 Enables display text over video. False Overlay Text ENCDEV Textbox for entering display text. Overlay Location Top Left Sets screen location of display text. ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...
  • Page 60 640x480, 640x360, 420x380, 352x576, 352x288, 352x240, 320x240, and 320x180 Follow input “Follow input” = Generate encoder resolution based on capture resolution detected ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 61: The Ch2 & Ch3 Tabs (Channels 2 & 3)

    9.6 The CH2 & CH3 Tabs (Channels 2 & 3) The ZCube-21 supports simultaneous encode into multiple different resolutions and bit rates. Each output stream can be set using a separate Channel tab. See the CH1 Tab section for detailed descriptions of available settings on the CH2 and CH3 tab.

  • Page 62: Zfinder

    Gateway Open Device Opens the HTTP-based graphical user interface (GUI) Flash LEDs Causes status LED on the selected ZCube-21 to flash red approximately 30 times. This is helpful when physically locating one of multiple devices on the same network. Update...

  • Page 63: Appendix A: Finding The Ip Address Of Your Computer

    Local Area Connection. The IP address will display as 169.254.x.x where x is any one-to- three-digit number. Figure 48 Locating Your Computer’s IP Address ______________________________________________________________________________________ Z3 Technology, LLC ♦ 100 N 8 ST, STE 250 ♦ Lincoln, NE 68508-1369 USA ♦ +1.402.323.0702...

  • Page 64: Appendix B: Configuring The Wowza Server For Rtmp

    In this section, configuring Wowza Streaming Engine version 4.1.0 is described. To configure Wowza to work with RTMP streaming from the ZCube-21, the following steps are needed: (1) Log in to the Wowza Streaming Engine Manager Home page by typing http://localhost:8088.

  • Page 65: Figure 50 Wowza Security Settings

    (9) Verify Client Restrictions is set to No client restrictions. (10) Click on Save. Figure 50 Wowza Security Settings The Wowza server is now configured to work with your Z3 Technology product. Note: You can also select Require password authentication under RTMP Publishing. In this case, Authentication on the Encoder tab needs to be enabled and a valid Wowza user name and password need to be entered to successfully access Wowza.

  • Page 66: Appendix C: Support And Troubleshooting

    APPENDIX C: Support and Troubleshooting Appendix C: Support When contacting Z3 Technology for additional support, please click the Download device logs button in the System Setup tab of the user interface at the time the problem occurs and send the resulting .tgz file, along with screenshots of all applicable tabs in the user interface to Z3.

  • Page 67: Appendix C: Warranty

    - Is the network caching value in VLC set to 200ms? Refer to Section 5.4 for more information. Appendix C: Warranty Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is removed, tampered with or defaced. You can view Z3 Technology’s full hardware warranty at https://z3technology.com/support/warranty/.

Table of Contents