Warranty - Project EV NOVO EVA-11S-SE User Manual

Warranty

5 Year Warranty Statement for ATESS EV AC/DC Chargers Authorized Warran-
ty Installer
(valid from 01.December.2020)
(These warranty terms are only applicable to UK consumers only for the ATESS EV charg-
ers, bought through the authorized repair and installation partner)
Welcome to Project EV and ATESS, and thanks for choosing our Electric Vehicle charge
point.
All our products are backed by a 5-year warranty (3-years parts and labour plus 2 years
parts) giving you years of trouble-free charging.
However, in the unfortunate circumstances where something does go wrong, we are here
to help and get you up and running as soon as possible.
Electric vehicles are changing all the time and even what appears to be the same manu-
facturer, model and year can have different battery and software configurations, we
understand this can be frustration but sometimes the problem can lie with the vehicle
and manufacturer.
With this in mind, we have developed a product that allows our company to make
changes remotely and update chargers to keep them running at their optimum and in
step with the latest electric vehicles on the road.
All we ask is that you follow the process below and make a number of small checks prior
to calling or email the team.
• It sounds obvious but check the emergency stop button has not been activated.
• Check the RCD on the unit.
• Check the consumer unit in the property.
• Check all cables are installed correctly and are not loose or have been damaged.
• Check power cable to the vehicle.
• Check the manufacturers charging guidelines (doors may need to be locked and the
vehicle alarmed etc.)
• Make sure the vehicle software is the latest version, please refer to the manufacturer
guidelines.
• Please make sure the charger is online – we will not be able to remotely access or
diagnose faults if it is not.
• Call 0800 599 9582
• Email enquiries@projectev.co.uk please take pictures or videos
• If we cannot diagnose the fault we will aim to get an engineer to your charge point
location to rectify your problem with a replacement or fix the issue (we will not call out to
solve or fix Wi-Fi or connectivity problems, please refer to your original installer.
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