Ultratec SUPERPRINT 4425A Manual
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Ultratec SUPERPRINT 4425A Manual

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USING YOUR
SUPERPRINT 4425
™
305–002705

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Summary of Contents for Ultratec SUPERPRINT 4425A

  • Page 1 USING YOUR SUPERPRINT 4425 ™ 305–002705...
  • Page 2 (608) 238-5400 (Voice/TTY) Fax: (608) 238-3008 Email: service @ ultratec.com www.ultratec.com Sixth edition February 2002 First printing © 1995-2002 Ultratec, Inc. and Turbo Code are registered trademarks of Ultratec, Inc. Superprint 4425, TTY Announcer and Auto ID are trademarks of Ultratec, Inc.

  • Page 3: Table Of Contents

    CONTENTS Important safety instructions p. 4 Introduction p. 6 Overview of the Superprint 4425 ™ Chap. 1 Set-up p. 9 Plugging in power and a telephone line About the control key Ctrl About the clock Ctrl Setting the clock Ctrl Superprint 4425 function keys About Auto ID ™...
  • Page 4 Change to other TTY Ctrl Shift Three-way calling Ctrl Shift Transferring a call Ctrl Chap. 4 Auto-answer p. 39 How auto-answer works Turning on auto-answer Ctrl Turning off auto-answer Interrupting auto-answer Reading auto-answer messages Changing the contents of the pre-programmed auto-answer memo Ctrl Changing to a different auto-answer memo Ctrl...
  • Page 5 Chap. 9 Codes p. 79 Setting the Baudot code baud rate Ctrl Optional ASCII code Ctrl Sticky keys p. 84 Specifications p. 85 Other TTYs available from Ultratec p. 88 Index p. 90 Conversation Etiquette Back cover CONTENTS • 3...

  • Page 6: Important Safety Instructions

    Important safety instructions When using your Superprint 4425, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions on the Superprint 4425. 3.
  • Page 7 12. Do not use the Superprint 4425 to report a gas leak in the vicinity of the leak. 13. Ultratec recommends plugging your Superprint 4425 into a surge-protected outlet. This will protect the TTY from damage caused by electrical surges due to lightening or other causes.

  • Page 8: Introduction

    INTRODUCTION ™ Welcome to the Superprint 4425 TTY from Ultratec. Your new TTY has the following special features: A ring flasher that tells you when someone is calling. ® Turbo Code communication protocol. This feature transmits signals to other Turbo Code TTYs as fast as you type. Turbo Code also lets you interrupt the other person’s typing.

  • Page 9: Overview Of The Superprint 4425

    Overview of the Superprint 4425 ™ INTRODUCTION • 7...
  • Page 10 8 • INTRODUCTION...

  • Page 11: Chap

    C H A P T E R SET-UP All you need to do to set up the Superprint 4425 is plug it in! You have to plug in the AC adapter for 24 hours to charge the batteries. The ring flasher will not work properly until the batteries are fully charged.

  • Page 12: Plugging In Power And A Telephone Line

    Plugging in power and a telephone line Be sure to pull the plastic tab out of the battery compartment on the bottom of the Superprint 4425 before you plug in the AC adapter. Caution! Do not plug the Superprint 4425 into any line other than a standard telephone line.
  • Page 13 You can also connect by putting a telephone handset in the acoustic cups if for some reason you cannot plug a telephone line into the Superprint 4425. See Acoustic calling and answering on page 26 for more information. Charging the batteries The AC adapter supplies electricity to the Superprint 4425 and charges the batteries.

  • Page 14: About The Control Key Ctrl

    About the control key Ctrl The control key gives instructions to the Superprint 4425 Ctrl when you hold it down and press a function key. Most of the function keys are on the top row of the Superprint 4425. See Superprint 4425 function keys on pages 14-16 for a complete list.

  • Page 15: Setting The Clock Ctrl

    Setting the clock Ctrl 1. Press the options key (hold down the key and press Ctrl key). 2. Press the Return until you see the change clock option on the display, then press the key to change the display to YES. 3.

  • Page 16: Superprint 4425 Function Keys

    Superprint 4425 function keys This diagram shows the most important Superprint 4425 functions. Functions tell the Superprint 4425 to do something or change a setting. For example, the auto-answer function turns on auto-answer. Or, use the options function to change the print size. Ctrl Ctrl Ctrl...
  • Page 17 All functions begin by pressing and holding the key. The Ctrl chart on the next page lists all of the Superprint 4425 functions. Use the page numbers to find more information about each function. Ctrl Ctrl Ctrl Ctrl clears all or changes changes turns on...
  • Page 18 Complete list of function keys D i a l Dials a telephone number p. 22 Ctrl H a n g u p Hangs up the telephone line p. 24 Ctrl P r i n t Turns the printer on and off p.

  • Page 19: About Auto Id

    About Auto ID ™ ™ The Auto ID feature alerts a hearing person that you are calling from a TTY. It alerts the person by sending several audible tones over the telephone line every few seconds. Auto ID helps emergency services such as 911 detect that you are calling by TTY.

  • Page 20: About The Printer Ctrl

    About the printer Ctrl The printer is on when you turn on your Superprint 4425 for the first time. Press the print key ( ) to turn off the printer. Ctrl The display says PRINTER OFF. Press the print key again to turn the printer back on.
  • Page 21 2. Press the key until you see PRINT SIZE (NORMAL) on Return the display. 3. Press the to change the setting to BOLD or WIDE. Spacebar 4. Press the key to leave the options. The print size stays set until you change it again or reset the Superprint 4425.
  • Page 22 20 • CALLING...

  • Page 23: Chap

    C H A P T E R CALLING This chapter covers the basics of making and receiving TTY calls and how to review a conversation after you finish a call. It also explains Turbo Code and how Turbo Code allows you to interrupt the other person while he or she is typing.

  • Page 24: Making A Call In Direct Connect Ctrl

    Making a call in direct connect Ctrl 1. Turn on the Superprint 4425. 2. Press the dial key (hold down the Ctrl key and press the key). 3. Type the telephone number you are calling. Use the key to Backspace correct mistakes.

  • Page 25: Dialing Tips

    Signal light and display The signal light (and display in direct connect) show what is happening on the telephone line in the following ways: Signal light Display Telephone line Steadily on Dial tone Flashing slowly RINGING Telephone ringing Flashing quickly BUSY Telephone busy Flickering...

  • Page 26: Using The Hangup Key Ctrl

    Dialing from the directory Ctrl You can dial from the directory if you have numbers saved. Follow these steps to dial from the directory: 1. Press the dial key (hold down the key and press the Ctrl key). You will see TYPE NAME, NUM, OR CR on the display. 2.

  • Page 27: Answering A Call In Direct Connect

    Answering a call in direct connect 1. The ring flasher flashes when the telephone rings. 2. Turn on the Superprint 4425. You will see RING on the display. 3. Type a greeting and wait for an answer. 4. Turn off the Superprint 4425 when you finish.

  • Page 28: Acoustic Calling And Answering

    Acoustic calling and answering 1. Put the telephone handset in the acoustic cups on the Superprint 4425. Make sure the telephone cord is on the left side. 2. Turn on the Superprint 4425. If you are answering a call, type a greeting.

  • Page 29: About Turbo Code

    About Turbo Code ® Turbo Code is an improved version of Baudot code. It sends signals to other Turbo Code TTYs as fast as you type and allows you to interrupt the other person at any time during a conversation. The Superprint 4425 takes care of connecting in Turbo Code or Baudot code, depending on which code the other TTY is using.
  • Page 30 If you see INTERRUPT on your display while the ring flasher flashes, it means that the other person wants to interrupt you and start typing. You can choose to stop and let the other person go ahead or continue typing yourself. You may also see INTERRUPT on your display even when you are not connected in Turbo Code if the other person taps the spacebar a few times.
  • Page 31 Reading conve r s ation memory Shift A conversation is everything you and the other person type during a call. Conversations are saved one after another in the conversation memory until the memory fills up. When the memory is full, the Superprint 4425 starts clearing the oldest conversations to make room for new ones.
  • Page 32 Clearing conversations If, for some reason, you do not want to leave a conversation in memory, you can clear the conversation memory yourself. This erases all conversations, but does not clear memos, directory entries, or auto-answer messages. Follow these steps to clear all conversations: 1.

  • Page 33: Chap

    C H A P T E R ADVANCED CALLING This chapter describes Superprint 4425 features that can make your calling easier and more enjoyable. Several of these features enable you to take advantage of your telephone’s advanced calling features. For the basics of making and answering calls, see Chapter 2.

  • Page 34: Using The Greeting Memo Ctrl

    Using the greeting memo Ctrl Your Superprint 4425 comes with a greeting memo already saved in the list of memos. The memo says HELLO GA. Follow these steps to answer a call with the greeting memo: 1. Turn on the Superprint 4425. 2.
  • Page 35 Using the TTY Announcer ™ Ctrl Spacebar The TTY Announcer message is a recording of a woman’s voice that says, “TTY call, please use text telephone.” Each time the voice speaks, the message is also displayed. Use the TTY Announcer when you think the person you are calling is expecting a voice call and may hang up if no one responds after they say hello.
  • Page 36 Wait for response Ctrl Shift Use the wait for response feature when the other person tells you to hold. The Superprint 4425 will flash the ring flasher when the other person starts typing again. Follow these steps to turn on wait for response: 1.

  • Page 37: Saving A Relay Voice Announcer Number Ctrl

    Saving a relay voice announcer number Ctrl 1. Press the options key (hold down the key and press Ctrl key). 2. Press the Return until you see the relay option on the display, then press Spacebar change the setting to YES. 3.

  • Page 38: Return

    Auto busy redial Ctrl Shift Return When a number is busy, the Superprint 4425 can redial the number by itself up to 15 times. It will let you know when it makes a connection by flashing the ring flasher. You must be using direct connect to use this feature.

  • Page 39: Transferring A Call Ctrl

    Three-way calling Ctrl Shift If your telephone service includes three-way calling, the Superprint 4425 three-way calling feature lets you put one call on hold, call another number, and carry on a conversation among three people. Follow these steps to use the three-way calling feature: 1.
  • Page 40 1. Press the dial key ( ). You will see TYPE NAME, NUM, Ctrl OR CR on the display. 2. Type an ! (hold down the key and press the key). Shift 3. Type the number of the extension to which you are transferring the call.

  • Page 41: Chap

    C H A P T E R AUTO-ANSWER Use auto-answer when you want the Superprint 4425 to answer TTY calls and take messages when you are busy or away. You can also use auto-answer when you are working around your home or office to make sure you do not miss calls.

  • Page 42: How Auto-Answer Works

    How auto-answer works The Superprint 4425 answers a call by sending the relay voice announcer message and the out-going auto-answer memo. The relay voice announcer message says, “Please use text telephone or dial relay. ” It also adds a relay number if you have saved one.

  • Page 43: Turning On Auto-Answer Ctrl

    Turning on auto-answer Ctrl Press the auto-answer key (hold down the Ctrl and press the key). If you see REVIEW MESSAGES Y/N on the display, press the to read messages or press key if you decide not to read them. 2.

  • Page 44: Reading Auto-Answer Messages

    Reading auto-answer messages When auto-answer is on, the display shows how many messages you have received. 1. Press the key to turn off auto-answer. 2. Press the key to read your messages. Each message begins with 5 dashes and the date and time of the call.
  • Page 45 4. Press the key to clear your auto- answer messages. Press the key if you decide not to clear them. Hold down the key and the key to read messages at normal Shift speed. Keep holding down the key but let go of the key to Shift go faster.

  • Page 46: Changing To A Different Auto-Answer Memo Ctrl

    Changing to a different auto-answer memo Ctrl You can change to a different auto-answer memo by typing a new memo name (and contents if necessary) when you turn on auto- answer. Follow these steps to change your auto-answer memo: 1. Press the auto-answer key ( ).
  • Page 47 Turning off the auto-answer relay voice announcer Ctrl When the Superprint 4425 answers the telephone, it sends out the relay voice announcer message before it sends your auto- answer memo. If you do not want the Superprint 4425 to send the message, follow these steps to turn it off: 1.

  • Page 48: Remote Message Retrieval

    Remote message retrieval Remote message retrieval allows you to use another TTY when you are away from home or work to call your Superprint 4425 and read your auto-answer messages. You must enter and save a password before you can use remote message retrieval. The password prevents others from reading your messages.
  • Page 49 2. Wait for the auto-answer memo to end. 3. Press the key. Return 4. Type / and your password, like this: /PASSWORD 5. Press the key again. Return Your Superprint 4425 sends the number of messages you have and the number of free characters in auto-answer memory. After a pause, it sends the first message.
  • Page 50 48 • AUTO-ANSWER...

  • Page 51: Chap

    C H A P T E R MEMOS A memo is a short message that you save in the Superprint 4425 memory and later send to someone during a conversation. Examples of memos are: • The auto-answer memo that the Superprint 4425 sends out when you are away.

  • Page 52: Saving A Memo Ctrl

    Saving a memo Ctrl Press the memo key (hold down the Ctrl key and press the key). The display will ask for a memo name. Type a name and press key. Names can Return be up to 8 letters, numbers, or spaces. The display shows the memo name with space to type the memo.

  • Page 53: Sending A Memo Ctrl

    Use these function keys when you type your memo: • The left arrow key ( ) and the right arrow key Shift ) move the memo back and forth across the display. Shift • The key erases characters. Backspace • The key starts a new line when the memo is printed.

  • Page 54: Editing Or Clearing A Memo

    Editing or clearing a memo Editing a memo Ctrl 1. Press the memo key ( ). You will see EDIT MEMO on Ctrl the display. 2. Press the until you see the memo name on the display. Spacebar 3. Press the key.

  • Page 55: Printing Memos Ctrl

    2. Press the to change the setting to MEMOS. Spacebar 3. Press the key. You will see CLEAR MEMOS Y/N on the Return display. 4. Press the key to clear all memos. (Press the key if you decide not to clear all memos.) Printing memos Ctrl Printing one memo...
  • Page 56 S aving a conve r s ation as a memo Ctrl You can save your conversation as a memo at any time during or after a call, but you must do it before you turn off your Superprint 4425. The conversation is recorded from the beginning of the conversation until you hang up or tell the Superprint 4425 to stop.

  • Page 57: Chap

    C H A P T E R DIRECTORY The directory lets you dial a number by typing the name of an entry. This makes dialing the number much faster and easier. There is no limit to the number of telephone numbers you can save as long as the total number of characters in all directory entries and memos is less than 9,500.

  • Page 58: Backspace

    Saving a telephone number Ctrl Backspace You can save as many telephone numbers as memory will allow—up to 9,500 total characters for telephone numbers and memos. 1. Press the directory key (hold down the key and press Ctrl key). Backspace 2.
  • Page 59 A hook flash is used in a voice mail system or to transfer a call. • You cannot use the * and # symbols with pulse dialing. • Here is an example of an entry for calling Ultratec long distance from an office telephone: ULTRATEC>9,1 608 238-5400...

  • Page 60: Editing Or Clearing A Telephone Number

    Editing or clearing a telephone number Editing a number Ctrl Backspace 1. Press the directory key ( ). You will see DIR NAME Ctrl Backspace on the display. 2. Press the until you see the number you want to change Spacebar on the display.

  • Page 61: Backspace

    2. Press the to change the setting to DIRECTORY. Spacebar 3. Press the key. You will see CLEAR DIRECTORY Y/N on Return the display. 4. Press the key to clear all entries. Press the key if you decide not to clear them. Printing directory numbers Ctrl Backspace...
  • Page 62 60 • DIRECTORY...

  • Page 63: Chap

    C H A P T E R OPTIONS This chapter describes all of the settings you can change with the options key. They are listed in the order they appear on the display when you press the options key ( ) and then the Ctrl key.

  • Page 64: Setting The Print Case Ctrl

    Setting the print case Ctrl Follow these steps to print in all uppercase letters: 1. Press the options key ( ). You will see PRINT (UP/LOW) Ctrl CASE on the display. 2. Press the to change the setting to UPPER. Spacebar 3.

  • Page 65: Setting Pulse Dialing Ctrl

    4. Press the key to save the setting and leave options or press the key to save the setting and go to the next Return option. Setting pulse dialing Ctrl The Superprint 4425 is set for tone dialing, which is correct for almost all telephone lines.

  • Page 66: Setting The Out-Going Auto-Answer Memo Ctrl

    Setting the out-going auto-answer memo Ctrl Follow these steps to choose any memo as your out-going auto- answer memo: 1. Press the options key ( ). You will see PRINT (UP/LOW) Ctrl CASE on the display. 2. Press the key until you see ANSWER MEMO on the Return display.

  • Page 67: Changing The Greeting Memo Ctrl

    Changing the greeting memo Ctrl Follow these steps to change the memo that the Superprint 4425 sends when you press the greeting key ( Ctrl 1. Press the options key ( ). You will see PRINT (UP/LOW) Ctrl CASE on the display. 2.

  • Page 68: Setting The Date And Time Ctrl

    Setting the date and time Ctrl Follow these steps to set the clock: 1. Press the options key ( ). You will see PRINT (UP/LOW) Ctrl CASE on the display. 2. Press the key until you see CHANGE CLOCK (NO) on Return the display.

  • Page 69: Turning Off Turbo Code Ctrl

    Turning off Turbo Code Ctrl Follow these steps to turn off Turbo Code: 1. Press the options key ( ). You will see PRINT (UP/LOW) Ctrl CASE on the display. 2. Press the key until you see TURBO CODE (ON) on the Return display.

  • Page 70: Turning Off Interrupt Ctrl

    Turning off interrupt Ctrl Follow these steps to turn off incoming interrupts: 1. Press the options key ( ). You will see PRINT (UP/LOW) Ctrl CASE on the display. 2. Press the key until you see INTERRUPT (ON) on the Return display.
  • Page 71 2. Press the key until you see AUTO ANSW VOICE (ON) on Return the display. 3. Press the to change the setting to OFF. Spacebar 4. Press the key to save the setting and leave options or press the key to save the setting and go to the next Return option.
  • Page 72 70 • OPTIONS...

  • Page 73: Chap

    C H A P T E R CARE & REPAIR Ordinary care of your Superprint 4425 requires changing the printer paper when the paper runs out and replacing the batteries when they no longer hold a full charge. If you have any other problems, you may be able to solve them by reading the trouble- shooting section.

  • Page 74: Replacing The Printer Paper

    The printer uses high-quality thermal paper. Use the order card that comes with the Superprint 4425 to order paper. If you do not have a card, contact your dealer or Ultratec (the Ultratec address is on the inside front cover of this manual).

  • Page 75: About The Batteries

    About the batteries The Superprint 4425 runs on batteries when you unplug the AC adapter or when the power fails. Fully-charged, the six AA rechargeable NiCad batteries will provide 45 to 60 minutes of normal use. When the power light blinks, you have about 5 minutes of battery power left.

  • Page 76: Replacing The Batteries

    Replacing the batteries Replace the batteries every two or three years, or when they run down in less than 30 minutes and exercising them does not help. Use only AA NiCad rechargeable batteries. Turn over the Superprint 4425 and follow these steps to change batteries: CAUTION! The rechargeable batteries contain nickel and cadmium.

  • Page 77: Troubleshooting

    Troubleshooting Direct connect Dialing does not work. Make sure you have the right tone or pulse setting for your telephone system. The display says NO DIRECT CONNECT. The Superprint 4425 is not properly connected to the telephone line. Be sure the cord is firmly plugged into the Superprint 4425 and the telephone wall jack.
  • Page 78 See Replacing the printer paper on page 72. The printer only prints the bottom half of characters. The print head should be replaced. Contact your dealer or Ultratec. On battery power, the printer prints too slowly or lightly.
  • Page 79 Clearing all memories You can clear all conversations, memos, directory entries, and auto-answer messages at one time. Follow these steps to clear all memories: 1. Press the clear key ( ). You will see Ctrl CLEAR (CONVERSATION) on the display. 2.

  • Page 80: Repair

    Repair If your Superprint 4425 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover. Sending the Superprint 4425 for repair Follow these steps if you need to send the Superprint 4425 to our repair center: 1.

  • Page 81: Chap

    C H A P T E R CODES ASCII code is an optional part of the Superprint 4425. To find out if your Superprint 4425 has ASCII code, press the code key ), then press the . If the display says CODE Ctrl Spacebar (ASCII), you have ASCII code.

  • Page 82: Setting The Baudot Code Baud Rate Ctrl

    Setting the Baudot code baud rate Ctrl The Superprint 4425 is set to use whichever code it needs to answer a call, but you can set the unit so that it will only use Baudot code. When you do, the Superprint 4425 will not try to use other codes.
  • Page 83 Baud rate is how fast characters travel. You can choose 110 or 300 baud, but 110 is rarely used. The default baud rate is 300. Duplex controls how characters are displayed. If you get double characters (lliikkee tthhiiss) or none at all, change the option between half duplex and full duplex.
  • Page 84 Changing ASCII seek time Ctrl This option sets the length of time during which the Superprint 4425 sends out an ASCII seek tone. The normal TTY seek time is three seconds. You may need more time if you often connect to computers.
  • Page 85 During an ASCII call If you do not receive a clear message during an ASCII call, try: • Changing the parity setting • Changing the duplex option. • Using the other baud rate (110 or 300). If the code option is set to automatic and your Superprint 4425 loses the ASCII connection, the Superprint 4425 will display NO ASCII CONNECTION! and change to Baudot code.

  • Page 86: Sticky Keys

    STICKY KEYS Ordinarily, when you use the keys, you must hold Ctrl Shift down either key while you press another key. If you have trouble pressing two keys at one time, the sticky keys feature lets you use keys by pressing one key at a time. Ctrl Shift Press either...

  • Page 87: Specifications

    SPECIFICATIONS Physical Dimensions Compatible with Bell 103 modems Size–10" x 9.5" x 3" (25.4 cm x 24.1 cm x 7.6 cm) Memory Weight–3.6 lbs (1.7 Kg) with batteries 32K total, non-volatile Power Memory edit functions: insert, clear Memo/Directory Memory: AC adapter–9VDC, 650 mA (barrel is positive) 9,500 characters AC adapter is UL/CSA listed Stores and sends over 100 named memos...
  • Page 88 For repair or warranty information, please contact or television reception, which can be determined by Ultratec Inc. Customer Service at (608) 238-5400 turning the equipment off and on, the user is (V/TTY). If the equipment is causing harm to the...
  • Page 89 Industry Canada Information NOTICE: This equipment meets the applicable NOTICE: The Ringer Equivalence Number (REN) Industry Canada Terminal Equipment Technical for this terminal equipment is 0.5B. The REN Specifications. This is confirmed by the registration assigned to each terminal equipment provides an number.

  • Page 90: Other Ttys Available From Ultratec

    ® • Turbo Code • 8k memory for conversation review and ™ • Auto ID auto-answer messages • Auto-answer • Ten Fastdial numbers • VCO request key • Built-in ring flasher 88 • OTHER TTYS AVAILABLE FROM ULTRATEC...
  • Page 91 7-10 hour rechargeable display batteries • 8k memory • Weighs only 1 lb. Minicom IV ™ Basic, non-printing TTY with no memory and acoustic use only • Printer port to connect with your external printer OTHER TTYS AVAILABLE FROM ULTRATEC • 89...

  • Page 92: Index

    24, 55 exercising, 73 Adapter, see AC adapter pulse, 11, 63 how long they last, 11, 73 tone, 11, 63 Address, Ultratec, inside front low power in, 73 with a telephone and acoustic cover replacing, 74 cups, 26...
  • Page 93 GA, back cover Memos, 49–54 Print key, 14, 16, 53, 59 auto-answer and, see Auto- Printer Greeting key, 14, 16, 32 answer memo last line of conversation and, Greeting Memo, 32, 49, 65 changing, see Memos, editing paper, 72 clearing, 52–53 resetting, 75 editing, 52 print size, 18–19, 62...
  • Page 94 TTY Announcer, 33 TTY Announcer key, 7, 15, 16, Telephone, 9 connecting a, 11 dialing with a, 24, 26 jack, 10 Telephone line connecting a, 10, 11 Three-way calling, 37 Time, see Clock Time key, 12, 16 Toll saver setting, 44 Tone dialing, 11, 63 Troubleshooting, 75–77 TS, see Toll saver setting...

  • Page 96: Conversation Etiquette

    Conversation Etiquette When you talk with another person by TTY, you type while the other person reads. When you want the other person to respond, type GA for “Go ahead.” GA OR SK To say goodbye, type GA OR SK. This gives the other person a chance to say any last words before ending the conversation.

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